Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was a very simple process and this is what was required after such an unforeseen accident. The person I spoke with was kind and listened attentively to my questions and made appropriate recommendat... Toon meer
Was impressed at how easy and swift it was to insure our bikes and was really pleased by how helpful Laure and her colleagues were when we needed to make a claim. Would definitely recommend.
The website is easy to navigate and the cycle cover is very comprehensive but remains very competitively priced. When I had to cancel the insurance after selling the bike they made the process super s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Specialist bicycle insurance in the United Kingdom
Contactgegevens
Verenigd Koninkrijk
- 0203 198 2828
- hello@sundaysinsurance.co.uk
- sundaysinsurance.co.uk
4,5
Uitstekend
454 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This team make it's happiness
From day one until the very end, Tristan showed a highly professional approach. He provided clear direction and was always focused on finding the best solution for my case.
The whole process was smooth, efficient, and well handled. I felt supported throughout, and everything was explained in a straightforward and honest way.
Great service — I would definitely recommend.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Thank you so much for the kind words Andre! We are thrilled to hear that Tristan provided the clear direction and support you needed throughout your case. Our goal is always to make complex processes as smooth and honest as possible, and we’ll be sure to share your feedback with Tristan and the rest of the team. We appreciate the recommendation!
Prompt response to queries
Philip answered my questions clearly and quickly by telephone and email whilst getting a quotation.
25 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We love hearing this! Philip is a valued member of our team, and it’s great to know he looked after you so well over the phone and email. Thank you for choosing us, and please don't hesitate to reach out if you need anything else!
Great customer service
Was welcomed to sundays after purchasing my bike with a 30 day free cover,kept informed well in advance when that was ready to expire amd got a quote online at a great price for cover .
25 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Welcome to the Sundays family! We’re thrilled to hear that the transition from your 30-day free cover to a full policy was seamless. Keeping our riders informed and protected at a fair price is exactly what we aim for. Enjoy the new bike and the peace of mind on the road!
Easy to get a quote on-line
Easy to get a quote on-line & to understand what needed to be covered. Sensible pricing too.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We’re so glad to hear you found the online quote process straightforward. Our goal is to provide transparent coverage at a sensible price point, so it’s rewarding to know we met your expectations. Thanks for choosing us Neil!
First class communication and efficient…
First class communication and efficient service. Highly recommended
Albert
24 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We’re blushing! Thank you for the glowing review. Clear communication is at the heart of what we do, so we’re thrilled to hear you had such a great experience. We look forward to serving you again!
DO NOT BUY the Sundays Insurance…
I bought the Sundays Insurance believing that paying the company 45 pounds I will be covered (fixing, taxi to work while fixing the bike). Yet when I had a tire punctured the company said that I would have to pay them 120 pounds before i get anything back. LIARS!!!
I am not taking any more dealing with them. They only take the money but not help. You pay for insurance then you pay them again if anything happens. So why do you need them if you pay them and them get nothing back!
24 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Hi Laura.
It’s completely understandable why you feel let down, especially when you’re just trying to get your bike fixed and get to work.
To clarify, an excess is a standard fixed amount that a customer agrees to contribute toward any claim.
During our sales journey as well as per your contract agreement sent, a clear disclosure is provided of your excess.
For example if you have a £100 excess and your bike is stolen (a "£1,000" loss), the company pays you £900. If the repair costs £60, you are responsible for the full £60 as it is then cheaper for you to settle this than pay your excess amount. Ethically, we could never take more money from our clients that what a claim costs to settle.
We're sorry we couldn't be of more help this time.
Almost painfree!
Almost painfree!
The team at Sunday were extremely helpful in managing our claim after our cargo bike was stolen. Laure managed the claim exceptionally quickly and helped us find a suitable bike for our family needs after the theft. We will definitely be insuring our new bike with Sunday.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We know that for a family, a cargo bike is more than just a ride - it’s the school run, the grocery shop, and so much more. We are so sorry yours was taken, but we’re incredibly proud of Laure for helping you get back on three (or two!) wheels so quickly. We can't wait to protect your new family bike for you Waleed!
Clear and informartive first time bike cover experience
Anna at Sundays Insurance was an exceptional professional sales representative who thoroughly answered all my queries, maintaining clear and consistent communication via both email and phone. Their responsiveness and attention to detail made the entire process smooth and stress-free. They took the time to understand my needs, provided different options, and ensured I felt confident in my decision. Their friendly and approachable manner, combined with a high level of expertise, truly stood out and made for a very positive overall experience.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We truly appreciate you taking the time to highlight Anna’s hard work. Providing tailored options and maintaining consistent communication are core to how we operate, and it’s rewarding to see those values reflected in your experience. Thank you for trusting us with your insurance needs - we’re here whenever you need us!
Great service and cover at a competitive price
I found Sunday’s by buying a bike at Balfes and so received a free month of cover.
I expected a hard sell at the end of the month, but I was pleasantly surprised with the great service that I received from Daniella. Well done and thank you.
9 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Thank you for the wonderful feedback Clive! We love our partnership with Balfe’s and are so glad it led you to us. Providing a seamless, pressure-free experience is exactly what we aim for. I’ll make sure Daniella gets the recognition she deserves for looking after you! Cheers.
Great Customer Service - Danny
Spoke with Danny on the phone relating to a policy query and including my Dads bike onto my policy. He was extremely helpful, polite and patient. Made the process extremely easy. Absolute top service! Sundays have always had great customer service especially over the phone, if I ever have a question or issue I would always feel comfortable contacting them knowing there’s someone on the end of the phone wanting to help. Thanks Danny!
10 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
What a legendary review! We’re so glad Danny could help get your Dad’s bike added to the policy with zero stress. Making those tricky queries easy is exactly what he does best. We’ll be sure to give him a big shout-out today, it’ll make his day! Thanks for being part of the Sundays family Tom!
Brilliant straightforward service and policies.
Arranging insurance for 2 new electric bikes was so easy. Everything explained very well and a lovely friendly lady on the phone. Documents received instantly by email. Very impressed!
9 maart 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We appreciate your feedback Sheila! It’s great to know you found the process clear and the document delivery instant. Providing friendly, expert service is our top priority. Thank you for choosing us to protect your new electric bikes!
Good customer service and support
Initially I spoke to member of the Sunday's Insurance Team and following advice sent in email with my queries which were answered very promptly.
26 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Thank you for sharing your experience Maureen! We aim to make the transition between phone and email as seamless as possible, so we're glad to hear your queries were handled promptly. We appreciate the feedback and are happy we could help!
Fast and reliable service
Fast and reliable service. Very good insurance prices. I recommend.
26 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We really appreciate the feedback! It’s our goal to provide top-tier insurance that doesn’t break the bank. Thank you for the recommendation, and we look forward to providing you with great service for a long time to come!
Just started my policy with the help of…
Just started my policy with the help of Daniella.
Extremely patient and amazing help.
Couldn’t have asked for more with the process!
5⭐️
25 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Welcome to the family! We are so happy to hear that Daniella made the setup process smooth and stress-free for you. Patience is what we strive for, and we'll be sure to pass your 5-star shout-out along to her. Happy riding!
Sundays Insurance are great people to do business with
My Turbo Vado SL 2 6.0 EQ Carbon was stolen at the beginning of the month - Sundays Insurance replaced the bike within 3 weeks which I think it is good timescale given the fact that I had only owned the bike for a couple of months prior to it being stolen. I found the staff at Sundays to be incredibly helpful and supportive. My bike has now been replaced and I have n o hesitation to insuring it with Sundays going forward. Sundays Insurance are great people to do business with
2 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
We are so sorry to hear your new Turbo Vado SL was stolen, but we’re incredibly glad we could help get you back on two wheels so quickly! Three weeks from theft to replacement is exactly the kind of support we aim for. We’ll be sure to share your kind words with the whole team—knowing you're back out riding makes our day. Thanks for trusting us with your new bike!
Laure
Laure. The lady who I dealt with was absolutely fantastic with my claim and e mailed me every step of the way how it was all going. It only took a day and a half from start to completion. Very good service
25 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Wow, a day and a half! That is what we love to hear. Claims can be stressful, so we’re thrilled Laure was able to guide you through so quickly and keep you in the loop. We’ll make sure she gets the recognition she deserves for such fantastic service. Thank you for sharing your experience!
Fully comprehensive bike insurance for…
Fully comprehensive bike insurance for a great price. Excellent customer service as well. Thank you
20 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Love to see it! We’re thrilled you’re enjoying the peace of mind and the savings. Our team is always here to help you get back on the road. Ride safe and thanks for choosing us Eddie!
Helpful and explains everything
The adviser explained all details regarding my cycle insurance and was very helpful.
19 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Clear communication is key! We’re glad our adviser could walk you through the details so you can ride with total confidence. Thanks for the wonderful feedback and welcome to the family Clive!
Easy process
I bought the insurance for my e-bike for a year (March 25)through Churchill Cycle Insurance at a reasonable price. I’ve never had cause to use the insurance but it gave me peace of mind and it was an easy process. Staff are friendly. However, the insurance has now increased by around 30% for this year so I’m considering adding it to my house insurance.
20 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
Hi Lesley! Regarding the renewal, we completely understand that price is a big factor. We’d love the chance to keep you with us - feel free to DM us or give the team a quick call to see if there’s anything we can do on the premium, or to ensure your e-bike is getting the specialized coverage it might not get on a standard home policy. Thanks for being with us and we hope to keep you on!
Very good claims process
My bike was stolen on Tuesday evening. By Thursday morning, I had my claim processed and delivery arranged for a new bike. It could not have been an easier or smoother process. Sundays did not seek out any 'catches' and all documentation requested was reasonable and straightforward to provide. I will be taking out a new Sundays policy on the new bike.
19 februari 2026
Review zonder uitnodiging
Antwoord van Sundays Insurance UK
I am so sorry to hear about your bike - having a ride stolen is a gut-wrenching experience. However, I’m incredibly glad we could turn a terrible Tuesday into a much better Thursday for you!
Getting you back on two wheels with zero "catches" is exactly how we aim to operate. We’re already looking forward to protecting your new bike!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.