Sundowner Holidays Reviews 

This year we decided to take our kids to see as many animals as possible. Lucy at Sundowner made it happen for us with a magical holiday to South Africa. Everything about it was easy, from booking to execution, even adjustments to fit in a meeting with friends and an extra day due to airline complications. We've been back less than 48 hours and are already planning our next tripwith them.

We recently returned from the most unforgettable honeymoon to South Africa and Seychelles, all meticulously planned by Andrew at Sundowner.

From the moment we arrived, every detail felt like it had been perfectly crafted for us. Sundowner had mentioned that Garonga was a special place, but we were truly blown away when we arrived. Our night on the sleep-out deck in the bush, the enchanting star bath, and the relaxing massages were such thoughtful honeymoon touches that made the experience even more magical. The safari was everything we’d dreamed of, with stunning scenery and knowledgeable guides. We were lucky to see the big 5 and more!

The Seychelles portion was pure paradise – white sandy beaches, crystal-clear waters, and the perfect luxury resort to unwind and celebrate. The balance between adventure and relaxation was perfect, and we couldn’t have asked for a better experience.

While we did face some issues with our outbound flight and luggage, we appreciate that these were out of their control. The rest of the trip was so seamless and magical that it far outweighed any inconveniences.

We would highly recommend Sundowner and Andrew for anyone looking to plan the honeymoon of a lifetime!

After planning my wedding, the last thing I wanted to do was plan a honeymoon. But my husband and I also really wanted to have a grand adventure to Madagascar. We turned to Sundowner -- the first time my husband and I have ever booked with a travel agency -- and I'm so grateful that we did. Lucy helped us craft a perfect, stress-free trip full of the things we love (so many unique animals and amazing hiking.) Communication with Sundowner was great before we left home and we were in awe by how smoothly the whole trip went thanks to the careful planning and local drivers and guides that had been arranged for us.
I'd say that it was the trip of a lifetime, but now we are feeling even more confident and eager to explore more of the world and see more of its animals. I suspect we'll be booking through Sundowner again.

Our holiday to Namibia organised by James at Sundowner Holidays was absolutely amazing. It was truly a holiday of a lifetime. Everything was perfect from The Lodges we stayed at, the food & the places we visited.
I can't recommend Sundowner Holidays more highly for expertise and service.

My experience was amazing start to finish. Lucy was so helpful with her suggestions but also listen to any specific requirements I may had. The whole process from the start has been easy and would highly recommend to anyone who would like a personal experience. I was fully able to relax and focus on enjoying my honeymoon with Lucy sorting everything. Thank you so much and would definitely be back for my next holiday.

2nd holiday arranged by sundowners - family tour of Sri Lanka - had a great time - no issues - brilliant hotels and activities and overall really good value

We booked our holiday to Sri Lanka with Sundowner and they didn't disappoint. Help & communication throughout with Jo and Kat was excellent. They accommodated our wishes into the itinerary and everything from hotels to activities worked perfectly. We had a driver/guide throughout the holiday who was excellent & we thoroughly enjoyed our trip. Fully recommend. This is the 2nd time we have used Sundowner.

We booked our honeymoon through Andrew at sundowners, and the whole process was faultless. Very easy booking, and accommodated our changes to the default version advertised on the website - both in terms of length of stay and altering specifics, which made the whole experience very personalised. When we looked separately at the same resorts there was no way we could have done it for the same price either. On the honeymoon itself we were wowed with the quality of both our safari and beach holidays, and have recommended both of the locations to friends already! Highly recommend reaching out to see what they can do

We had the most fantastic trip to Vietnam with sundowners. Andrew was very personable and worked with us to ensure we had a tailor-made and varied trip to suit our family. Highlights included the street food tour in Hanoi and cooking school in Hoi An. Everything ran perfectly and all the transfers, guides, hotels and excursions were fantastic - we wouldn’t have changed a thing! This was our second trip with sundowners and it certainly won’t be our last!

My friend and I have just come back from the Sundowner holiday to Kuala Lumpur and North Borneo Sabah… we had a wonderful time. the trip was made especially enjoyable by the smooth running and”place linking” throughout the whole trip… transfers were executed on time and efficiently …the accommodation was excellent ….the juxtaposition of urban Kuala Lumpur with wild Borneo was brilliant … the animals and of course the Orangutans were a delight and all capped off with a luxury stay on Gaya Island …. Just perfect!

The trip was so well organised. The lodges we stayed in were great. Seeing the wildlife so close was amazing. I would thoroughly recommend seeing Borneo with Sundowners, our first trip with them and thought it was exceptional. Trip of a lifetime

We were due a "big trip" after getting married in 2022, we called this our honeymoon trip - better late than never!
I was in the search for travel agents that could match my budget and still provide amazing experiences according to our requirements and Andrew at Sundowner holidays was able to do just that!
He created an impressive itinerary for a South African Safari adventure which ended with a beautiful relaxing Seychelles beach holiday. The trip was outstanding, everything was looked after and we could not be happier!
We were provided with all the information and little details in the trip itinerary and so pleased!
1000% recommend Sundowner holidays for any of your holiday planning!

Andrew listened to our requirements, provided great advice and responded quickly to our queries. The paperwork was clearly laid out and informative to ensure we were well prepared.

All 4 hotels were fantastic and special in their own way, exceeding our expectations,

Our local guide, Catty, had excellent knowledge, shared her passion for food, and was always enthusiastic and willing to go the extra mile. She always wanted to ensure that we made amazing memories and understood the real Thailand.

The drivers (both air con wagons and tuktuks) were punctual, polite, safe and considerate.

The planned visits were amazing and really gave us an insight into Thailand. Additionally, Catty was able to suggest additional excursions for our 2 ‘rest days’, including feeding and washing elephants which was a real privilege.

The memories we made will never be forgotten and exceeded everything we expected.

Everything went to plan, from the first call with Andrew, throughout the holiday, to arriving back home. We will definitely be using Sundowners again, and recommending them to family and friends.

We have just returned from a tour of Sri Lanka and the Maldives, all of which was arranged in its entirety by the team at Sundowner Holidays (Lucy was our amazing contact). We/I normally arrange and book our own holidays directly so this was a leap of faith following a personal recommendation, and we wanted someone to work with us to make it very special as we were celebrating a special birthday during the 15 or so days we were overseas. I would have absolutely no hesitation recommending or using Sundowner Holidays again, our experience from start to finish was in the main faultless, the choices of accommodation, tours, guides, local experiences, all helped make it something very special indeed, and there is no way we could of nailed it like these guys did had we not used plus embraced their input. You obviously pay for their services, but given what an amazing time we had we believe that investment in happiness to be of value - thank you Sundowner team for making our holiday so special and memorable we look forward to using you guys again, when we once again go on family tour. Cheers!

We are a family of 5 and have just returned from the most amazing adventure holiday in vietnam. Everything was organised by sundowner, from flights to transfers to individual tours. I found Andrew very easy to communicate with and he was very professional and helpful throughout the whole process. Even when it came to possible last minute changes due to works being carried out on our last hotel. Andrew was there helping and sorting, making sure we were informed and happy. I would have no problem recommending this company to anyone who wants to go somewhere they have never been. They have lots of knowledge and experience in pulling a fantastic holiday together.

We booked a Malaysian holiday for a special birthday and right from the start, Hannah listened to our requirements and put together a fantastic itinerary for us of 4 nights in Kuala Lumpur, 5 nights in Borneo wildlife watching and 4 nights in Gaya Island, this was a truly fantastic holiday.
Hannah was extremely knowledgeable, friendly and professional throughout.

What stands out for us though is how quickly and efficiently an issue we experienced in country was dealt with by Hannah, from over 15,000km away!!

Things on occasion do go wrong, that's life, but what stands out is how quickly and effectively issues are dealt with. Hannah dealt with ours within hours, copied in her manager to cover in case of reoccurrence whilst she was off and put us in touch with the in country representative to also ensure no repetition.

I would give 6 stars if I could to Sundowner and Hannah, amazing customer service.

I was lucky to come across Sundowner when googling a Sri Lankan beach resort I'd stumbled across online as a potential honeymoon destination. Sundowner seemed to be the only UK travel company offering holidays there, and on visiting the Sundowner website I was excited to read that they specialised in Sri Lanka and could offer bespoke tours of the island, within a reasonable budget.
From my first telephone call with Lucy, I was impressed by her knowledge, experience and passion for Sri Lanka. She listened to exactly what we wanted from our honeymoon and blew us away with the most fantastic, detailed and beautiful looking itinerary proposal which she built herself and emailed through soon after our call. It was so good I got quite emotional, we were sold!
I'm someone who loves to research and plan trips myself usually, but this was a whole new level, better than anything I could've imagined.
The itinerary included safari, beach stay and experiences and activities which would allow us to become truly immersed in Sri Lanka, focusing on aspects which most appealed to us.
The booking process was easy and Lucy kept in contact over the next few months until we travelled, keeping us up to date and supplying all the info we needed to prepare for our trip. Communication was fantastic throughout.
We were sent a lovely, personal travel pack of info for our trip including an invaluable guide to Sri Lanka with guidance on local customs, weather (tailored to our locations) tipping recommendations, etc. We referenced it lots while we were away.
However, the thing that most impressed us was how Sundowner completely stepped up when upsettingly, our flight was delayed for almost 2 days, and we were left at a hotel at Heathrow with very little information from the airline on what was happening or when we might be able to fly. Lucy and the team sprung into action and spent 2 days liaising constantly with us, the airline and tour operator in Sri Lanka. Each time I called the office I was greeted by an empathetic voice from within the team who knew my name, was fully aware of our situation and wanting to help, offering support and kindness at what was a very stressful and emotional time.
We really felt like all hands were on deck to help resolve the traumatic start to our honeymoon, and get us to Sri Lanka.
This extended to the Director James, who provided his mobile number for out of hours use and called us personally several times (at all hours!) to talk through a resolution, and offer support. He reassured us that all would be worth it once we got to Sri Lanka, and we're so glad he did.
The end result was that James, Lucy and the team worked tirelessly, and in a very short window of time managed to extend our trip and to rearrange our whole itinerary, including 5 destinations & accomodations, 2 flights and several activities, without any additional cost, and without us having to miss a thing.
This was truly exceptional service at such a stressful and upsetting time, and will definitely mean we'll be booking future trips through Sundowner.
The honeymoon itself was such an adventure, and the accommodation completely unique, varied and authentic. We had the most fantastic tour guide and driver, Ushan, who was with us for the majority of our trip and made it so special for us. The difficult start was completely forgotten within a few hours.
From the most amazing food and walking tour in Galle Fort, to glamping and safari in Yala, to a treetop jungle hideaway, waterfall swimming and train through the tea hills in Ella, to climbing Monkey Mountain in Gal Oya, to a Sri Lankan cookery class, private cinema for 2 under the stars and helping local fishermen bring in their catch at a pristine beach on the east coast, we can honestly say we truly experienced Sri Lanka and completely fell in love with it.
Thank you again to Lucy who put this incredible trip together and was fantastic throughout, and to James and the whole Sundowner team for their exceptional service and highly personal approach. We can't recomend Sundowner enough and we can't wait to plan our next trip with them.
Victoria & Brett

This was our second holiday with Sundowner. As before, from the start James called to discuss what we were looking for and managed to tailor make an itinerary for us.
The hotels chosen were fantastic, small and friendly ones that were just stunning. The driver that they arranged was also so knowledgeable and friendly.

Would highly recommend Sundowner. We can’t wait to book our third with them

Our experience with Lucy and the Sundowner team in Sri Lanka was nothing short of exceptional. Their meticulous attention to detail ensured that every aspect of our trip catered perfectly to our family's needs, making our visit truly memorable. From the carefully crafted itinerary to the thoughtfully selected accommodations and local partners, every element exceeded our expectations. We can't wait to book our next adventure with the Sundowner crew!

Lucy was brilliant.
She took the time to understand my family and how we like to holiday. We travelled through Sri Lanka, on an itinerary perfect for our 6 year old and 15 year old. Every hotel was perfect in its own way, every stop being different and something new. I can’t recommend Lucy and her team enough. Every detail and her service was spot on. Thank you for such a stress free holiday. The best holiday we’ve ever had!