Sun Life Financial Canada Reviews 

What a scam of a company. I had a life insurance policy from them over 10 years ago, I called last year to confirm to cancel it once the 10 years is up, and they told me it wouldn't get renewed if I don't sign for it to be renewed (apparently was a 10 year contract). Great, that was a month or so before it would be "renewed". Come to find out, they were STILL charging my account months later. Called a month ago to cancel it. I get told it will, only to get a call today informing me they were "investigating" to see if I really did call last year to try to cancel it and that they won't be reimbursing me for all the months after. Great, don't care, did they cancel it now? NOPE, STILL WASN'T CANCELLED. It took me months last year for them to even find my account because apparently they couldn't find my file. I finally found some old paperwork laying around to prove it was them, what a mess of a company. If anyone encounters this, just tell your bank to stop the payments, these morons won't do it themselves.

I had a pension/rrsp with Sun Life for $1800.00. I watched the monthly amount diminish every month due to the monthly fees. Finally, fed up when the amount reached $750.00 I called and they explained that it was their policy to take a monthly fee from accounts with less than $15,000. On top of that, when I called to cash out the remainder to stop the bleeding, they had the audacity to say there is a $175.00 service fee plus a 10% tax! When I threatened to take them to court, they waived the $175.00. F$&*ing thieves!

My father paid £18 a month for over thirty years for a funeral plan that pays £1800. So despite Sunlife having lots of money for him they still mess about with paying out at a time when life is difficult enough. They repeatedly ask for more info and stall paying. I would avoid them like the plague!

Poorest customer services. And they virtually dont care about customers. I tried to talk with their advisors for couple of time but they ignored to have conversation. Not only that their offering is most expensive among the market in Canada. Furthermore, their advisors will never share any key details. After trying to reach more than 10 times when finally I got to reach them 11th time and when I asked them to share the investment options over email, they never shared it. And dont seem to be interestes in sharing it. So as an individual if you genuinely care about your savings, inveatment, insurance I think Sun life is the one to go for. Because they are only interested to have your money and that is what their team of advisors do. They wont be jnterested in having a further conversation if you undecisive during the conversation.

Sunlife has been refusing to transfer my mom's SIGNIFICANT RRSP investments to another provider. It's been two months and they keep saying they don't have the paperwork, despite that it's been sent numerous times.

Adding my one-star to the heap. I just wasted an hour on the phone trying to resolve a simple login issue. Three agents could not figure out how to delete an old account created by my previous government employer. They bounced me around, left me on hold, were argumentative, always wanted me to talk to someone else, and ultimately insisted I was just logging in wrong. Nothing was even resolved. Zero stars for Soumya. Now I really hope I never have to use my life insurance policy.

Had a company retirement plan with Sunlife. They were terrible at managing the fund (think no contact in 10 years) and impossible to contact about the only thing they were efficient at was collecting a management fee. As soon as I tried to move it to another provider the service took another nose dive and they were still hard to contact, but added being petulant and unprofessional around the transfer. A really negative experience for me.

Today I had need to contact Sun Life of Canada regarding an anomaly in my pensions units.. I spoke to a lovely person named Zoe.
She was so very helpful and professional going way above and beyond what I expected, she even kindly called me back to obtain a clearer line.

So I'd like to give Zoe credit where credit is due. Thank you

My brother died in October 2023, I sent all the documents requested for my claim and I never received a call or information regarding my claim, I call every day sometimes there are employees who they don't know what I'm talking about and when I make another call the same day to another employee, all of a sudden he sees my file real incompetent! The employee tell me they will call me back within 48 hours and they still haven't called. After all this I still didn’t get a dollar from them !! This is CRIMINAL to not want to pay a person this is THIEF and in addition to taking their time to get a response. This is truly shameful on the part of this company which has no respect for their customers. I strongly advise you to go see all the others companies !!!!!!!

They have used every delaying tactic available to not pay out Life Assurance claims. They have not responded to emails although i have delivery acknowledgments. They have promised to phone back three times snd never do. This is OUR MONEY paid over in good faith. Not yours. Disgusting service

I wanted to delete my Sunlife account but couldn’t find that on their web site.

I clicked on Chat help but no agents were available.

Then I called their 800 number and went through a whole bunch of different menu options and when I finally got to the last option, a recording said;

“Sorry, there are no agents available to take your call today. Please try another day”.

Eeeee yeah… I’d stay away from Sun Life if I were you. I’ll be happy when my account is closed.

I emailed Sunlife Canada- HR multiple times recently emphasizing that this is urgent & I need my tax forms ASAP. However, they kept delaying , and did not send me anything. Then they lied & said forms are mailed out & you will have it on Feb 29. Today is Mar 7 & I still don’t have my tax forms. My third party filing tax for me is severely delayed. I have followed up again with SL & they have stopped responding. Beyond worst, HR department & their services. I, infact also offered I can pay for a pre-paid shipping so then I can track, but they didn’t respond.
HR needs to change, & do their jobs better. I did not like my experience.

requesting a simple transfer of funds 2x under $5.000 each. Over 2 months now. cant even get a reply to my text. Very unprofessional.
Next step is to find out whats involved in transferring my investments to another institution.

UNBELIEVABLE!!!!!! Stay away.
I never ever expected or believed that this could happen in a First World Country 🙄 and it’s allowed to function.
Robbing people with a smile and bed time storys……l know, Well call you back. Can’t get my hard earned money out. Been trying for a month now.
TAKE YOUR MONEY HOME!!!!!!

The worst customer service ever. It seems that everyone I had talked to gives me a different story. Just avoid them.

Sunlife provides terrible customer service. It does not give replies to customers requests. Also Sunlife increases life insurance premiums unilaterally. My life insurance premium has gone up over 600% over the last few years. Sunlife refused to give any reasons for the increase. Sunlife is the worst insurance company in Canada.

I don't even know how to describe what horrible experience my daughter had applying for Personal Health Insurance. Applied in September 2023, resending all documents twice - as "something" was not completed, requested ALL medical history from her doctor office. Back in November everything was submitted. No response until mid January. I followed up by calling horrible customer service. My daughter received an email a week later that they are still reviewing her documents. In February she received a letter saying" It is Sun Life's opinion that this history is significant in assessing insurability and regretfully, it exceeds the allowable risk parameters of this insurance product". Really? if you need medications you are not worth their time... TOO EXPENSIVE INVESTMENT for SunLife? Just want to mention that she applied for the most costly plan.
Please do not consider Sun Life for your insurer if you don't want to feel like the worst category. Respect yourself!!!!!

Always an issue when filing a claim. They are very sloppy and unorganized.

This must be the most unprofessional organisation l have ever had the displeasure of dealing with. They don't know what they are doing, don't know what is going on and can't help you when you ring them up.

They have deducted 45% from my father's life insurance policy; no explanation other than 'our claims team will follow it up' which they never do. Apparently their claims team 'do not take phone calls' well that's very convenient isn't it?!

Clueless buffoons who most likely do not know their backside from their elbow and if l could give them less than one star l would.

I was told I needed to be immobile in order to receive any short term disability. They do not consider all disabilities, and/or mental health conditions when assessing you. I appealed with multiple doctors notes and letters, but ultimately I was told that my chronic illness was not severe enough to receive as little as 3 months coverage. I was heartbroken and had to take time off work without pay. I also didn't get any answers regarding this until I was already back at work 3 months later. The stress of the situation made the 3 months even more difficult to manage.