Shipping is a bit rough, but I finally got a hold of support and got the tracking that I needed, I can’t wait for them to arrive!
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Lees wat reviewers zeggen
I ordered a complete set of low beam, high beam and fog lights from Suparee. I received an incomplete order and the low beam bulbs I received were another brand of bulbs! The communication with this c... Toon meer
Bedrijf heeft geantwoord
The lights are incredible quality. When I ordered the lights I selected the wrong the configuration. However after contacting Suparee’s support team, they immediately figured out what I needed and sh... Toon meer
Though the 5 week wait was frustrating, the Helm 7's performed so much better than I expected. In my opinion, Suparee has filled the gap between ultra expensive bouge lighting and lower cost alternati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Transform your jeep and Harley Davidson with SUPAREE headlights and accessories, we offer accessories for jeep wrangler JK, JKU, TJ, JL, JLU, JT, YJ, XJ, and Harley Davidson. also portable power station.
Contactgegevens
Verenigde Staten
- support@suparee.com
- suparee.com
4,0
Goed
115 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Product was horrible ripped while I was…
Product was horrible ripped while I was trying to get it on the first time
4 juni 2025
Antwoord van suparee.com
This is completely unacceptable, and I'm really sorry. A product should never tear during the first install—that's a serious defect and clearly on us.
We've flagged this with our production team to make sure it doesn't happen again. More importantly, I want to make this right for you. I'm sending you a follow-up email from support@suparee.com—I'll personally arrange a free replacement or a full refund, whichever you prefer. We'll get this sorted immediately.
I purchased a tonneau cover for my…JEEP
I purchased a tonneau cover for my Jeep. The item arrived quite quickly, unfortunately, that is where the "good" ends. I received a different item than pictured on the website. I called and emailed FOUR times with NO RESPONSE.
AVOID THIS COMPANY. CUSTOMER SERVICE IS HORRIBLE.
18 juni 2025
Review zonder uitnodiging
Antwoord van suparee.com
I'm really sorry—wrong item shipped, and four calls plus four emails with zero response is completely unacceptable. That's on us.
We've since improved our support so no message gets missed across any channel.
I'd like to make this right. A replacement or a refund—we're open to either and happy to work something out with you. Just reach out at support@suparee.com and I'll personally take care of it.
fog light halos do not last
fog light halos do not last, halo on driver side fog light has gone out only 25% still lights up after only 3 months of use
14 april 2025
Antwoord van suparee.com
Sorry about that—a halo failing after only 3 months is not normal, and that's on us.
We'd like to help you get this resolved properly. Please reach out at support@suparee.com and I'll personally make sure it's taken care of.
Also, thank you for the feedback—we've shared this with our product team so we can keep improving.
Good product for the prixe!
Ordered headlights and fog lights at the same time. Fog lights arrived in just a few days from CA to NJ. The headlights however took about 10 days and I had to reach out to check on tracking. Customer service was quick and responsive! Lights are great.
One negative thing is the instructions are great regarding the fuse box connections. A quick google helped me figure it out.
19 maart 2025
Would have been a five star
Would have been a five star, but took forever to receive my purchase
6 maart 2025
I ordered a product for my wife for…
I ordered a product for my wife for Mother's Day. It showed on Shop that the order was placed. The money came out of my account in under 10 minutes. 2 weeks later and I still hasn't received shipping info, a tracking number, or the product. I sent no less than 6 emails and called their "Customer service" number at least 50 times. They were always "Kicking it outside work hours". I left a bunch of messages with no reply. When I finally heard from someone it was a 3rd party customer service who promised to "Escalate and prioritize my email" with Suparee and I would hear back from someone in 24-48 hours. I'm STILL waiting on a reply, my freedom panels carrier bag, or a refund. The woman I spoke to sounded like she was on a headset and working off of a laptop in the middle of a busy city. I could hear car horns and motorcycles going by. Do yourself a favor and forget you ever saw their website. What a waste of time and money. Spend your money elsewhere. I thought they were a reputable company but it appears to be another money grab scheme.
24 april 2025
Review zonder uitnodiging
Sells products not stocked! Beware
I ordered a complete set of low beam, high beam and fog lights from Suparee. I received an incomplete order and the low beam bulbs I received were another brand of bulbs! The communication with this company is the absolute worst. Its mid March and no resolve and still havent received fog lights....DO NOT BUY ANYTHING FROM THIS COMPANY! SAVE YOURSELF!
14 januari 2025
Review zonder uitnodiging
Antwoord van suparee.com
I'm truly sorry—receiving an incomplete order with the wrong brand bulbs and still no resolution by mid-March is completely unacceptable. That's on us.
We've since overhauled our support team to make sure no message gets missed. Please reach out to me directly at support@suparee.com with your order number—I'll personally get the missing fog lights and correct low beam bulbs shipped to you immediately.
Never received my order
Never received my order. Was told some nonsense about quality control issues. No refund and no parts ordered 1 month ago
Stay away!!!! 0 stars if available. They took over $100 from me...
8 maart 2025
Review zonder uitnodiging
Never recieved my order poor…
Never recieved my order poor communication i still have not notified of a refund. Ordered in August
2 december 2024
Product doest not fit my 2024 jeep…
Product doest not fit my 2024 jeep wrangler rubicon with power seats. Should of said that in the description. Total waste of money.
2 december 2024
Taillights
I am super happy with how my new taillights look! They blow the factory away!
16 oktober 2024
Poor/non existent customer service.
I bought a pair of LED headlight bulbs for my 2004 Honda Element. One bulb was good and one was defective. You refused to replace the defective bulb. I sent you a description as well as the order number, however since I ordered the bulbs through a friend's Amazon account I did not have the Amazon number. I was unable to access this number from my friend who has since left town.
I offered to return the defective bulb to you but that solution was rejected. I would not recommend your company to anyone else, based on your poor customer service.
Tom Arnold
PS You have all the above information on file.
11 oktober 2024
I have never been disappointed with any…
I have never been disappointed with any of the products I have gotten from them. The quality you get for half the price of other vendors can't be matched.
15 augustus 2024
Antwoord van suparee.com
Dear John,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Every aspect was great
10 juli 2024
You have way better options elsewhere
Ordered the storage bags for my 2024 jeep wrangler and clearly they don’t fit and are not made for this year. The quality is just ok. Not impressed with them at all. The straps and buckles are cheap. Don’t get me wrong the bags look cool but definitely not worth the money when you can spend a little bit more money and get similar bags that are clearly made for jeeps by jeep lovers.
Take your time and research.
28 september 2024
Review zonder uitnodiging
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