Supernova Asbestos Surveys & Fire Safety Reviews 

"Excellent service. Anthony visited the property within 24 hours and gave a fast and accurate assessment of the communal area. The report was turned around by the next day on the fast track service and read as expected. Thank you"

Really happy with the quick turnaround and professionalism. Had my quote, survey done and received the report in under a week. Would definitely recommend working with Supernova.

Fast, reliable service with competitive pricing. Would definitely recommend.

Helpful polite and quick

Fast professional service. Excellent communication and very reasonable quote for FRA

Needed a report completed quickly
They not only come on site ultra quick but we also had the report within 24 hours
Thank you everyone 🙂

Really speedy, very helpful getting the quote and booking in the work, then delivery driver was very considerate

We recently used Supernova Group and had a very positive experience. Communication was clear and professional throughout, and the team were helpful, responsive and easy to deal with. Everything was arranged efficiently and we were kept upda

Really pleased with the service from Supernova Group. The whole process was straightforward from booking through to receiving the final asbestos survey report. Communication was good, the survey was carried out promptly, and the report was

I was drawn to use Supernova Asbestos Group because of the very positive feedback and reviews I had seen. Unfortunately, my own experience has not been the greatest.

We decided to proceed with the asbestos survey because the property we are buying has polystyrene ceilings, and we were concerned about the possibility of asbestos-containing adhesive being used. Before the survey, I specifically discussed with the surveyor that a sample from the ceiling would be taken and tested as part of the survey. However, this sample was not taken during the initial visit.

I tried contacting the surveyor afterwards to discuss what had happened, but unfortunately I did not receive a response. I then contacted customer service, explained the situation, and was told that taking the sample was considered quite invasive and therefore had not been done. However, they offered to arrange for the surveyor to return and take the sample if we obtained the necessary consent.

We obtained the consent and arranged for the sample testing and a further visit to the property on a specific date. A week later, I received an email saying that the survey was actually due to take place the following day, which understandably caused some confusion.

I contacted the estate agent, who was not aware of the arrangements and was also unaware that the surveyor had apparently not attended the property on the previous occasion. The surveyor had been provided with the key code because the property is empty, and the estate agent was understandably unhappy that another visit had been arranged without their knowledge.

To be fair, the sample was eventually taken, which was the outcome we needed. However, the overall experience was made unnecessarily difficult by the communication and apparent lack of coordination between the company, the surveyor and the estate agent.

My main advice to anyone using the service would therefore be: make sure you have everything agreed and confirmed in writing. Don't rely solely on telephone conversations when discussing exactly what is included in your survey or arranging additional work. Ask questions, get confirmation of what will be done, and make sure any appointments and changes are clearly documented.

The issue was eventually resolved, but the communication throughout the process did not give us the impression of the level of service we had expected based on the positive reviews that initially attracted us to the company.

I needed a pre-purchase survey completed. The initial conversation was reassuring and informative about what would be offered, time scales and cost, which was competitive. The arrangements were made instantly with the estate agent, and the survey and report were conducted and completed within a week!

Quick to book the r&d survey in and report came back in just two days.

Overall, everything went well, but disappointed that the site survey dates/times were changed twice.

Appointment for sampling available quickly, operative helpful and professional. Result delivered quickly - and when we were told to expect it. Would highly recommend.

Promptly responded to my enquiry. Super friendly and helpful. Liaised directly with the estate agent to book the survey. Report sent though the next day. Thank you so much. Highly recommend.

Very responsive and friendly customer service team who answered my queries before and after the survey. After booking the survey, they were quick to organise and complete it, and I received the report in about 2 days.

Very professional company from 1st phone call to Ryan doing the survey top man didn'thave to wait long for results.wouldn't hesitate to use them again

The technicians attending appointments always rang to let me know exact time of arrival and arrived at the agreed time. They were super friendly and happy to answer all questions. The guy doing the refurbishment survey didn't clean up after his work and didn't put one of the sockets back. The report was very wordy and yes, I could easily see that I had asbestos but it didn't state exactly where it was located. I knew, but when I forwarded it onto a removal company they said it wasn't clear. When i messaged to request a quote for removal I got no response! I did however get multiple messages (4, I think), all the same telling me I had asbestos - rather annoying. I know its a hazardous job but I felt it was quite pricey

Super helpful and answered all my questions. Very fast service as well

Top experience with Callum at Supernova Group. Explained the process really clearly and efficient with time.