Supernova Asbestos Surveys & Fire Safety Reviews 

I’ve used Supernova Asbestos Survey Company on several occasions now, and every experience has been excellent. Their team is professional, reliable, and always provides a prompt, efficient service. Communication is clear throughout, and the reports are thorough and delivered quickly. I wouldn’t hesitate to recommend them to anyone needing an asbestos survey. Great service every time!

Quick response - from quote to report is within 1 week. The quote breakdown and the report are accessible.

We had a ln asbestos survey done on our 1950s bungalow. The guy who came out was professional and very tidy after he took samples, insuring the taken area was covered with the correct covering.
The report was sent via email and it was reassuring to know the areas with asbestos was very low.

Excellent customer service good value for money. The team turned up on time to complete the sampling and we had the report back in 72 hours

We got few properties done by them we are very much satisfied about their service and approach

We will definitely recommend them they are top of the range and economically well

Flawless from start to finish, booked on the Friday for a fire assessment and asbestos report and they arrived the next Wednesday with both reports back in 2 days by that Friday.

Ryan was incredibly friendly, down to earth, genuine and arrived on time.

The price for both assessments was the same as other companies just for the 1.

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a timely way.
The report was understandable even by a layman like myself.
A good job for a reasonable price, which put my mind at ease in buying a property.

They provide service very quickly

Goldplate and not using guidelines correctly

Very good service , particularly timing and reasonable price.

Really responsive, good amount of reminders, really worked around us as we didn’t own the house yet but wanted it doing before we had bought it :) thank you! Would definitely recommend to anyone !

Timely arrival, carried out the inspection and provided the correct details in time as well.
Very professional. Would recommend and use their services again.

It was what I expected. I was given advanced notice of the engineers arrival and he turned up on time. The survey was completed and the report delivered in good time

Very responsive service, punctual and fast processing

all was great really fast and and couldnt fault them!

Very good service and reliable people . Highly recommend.
Thank you

Everything about my interaction with this company rang of a scam. I was quoted a total of £360 inclusive of VAT for an Asbestos Management Survey of a small, three bedroom house. While looking for competing quotes I received an email in very poor english from one of their representatives stating:

"Good Afternoon
Trust you well today

Im just dropping you a quick courtesy email with reference to the quote we did for you. I was wondering whether you had any questions or challenges concerning this.

If its price or availability that’s holding you up please let me know as I’m sure we can agree a deal. I have special discounts today

Would love to get you business so if there is anything further I can do to get you booked in please let me know"

When I checked the price had been revised to £2,400. I assumed that this was a typo and that an extra zero had been included. When I asked for clarification on why the price had changed I was told:

"The original quotation was mis-priced. It has now been adjusted to the correct price.

We'd be happy to lower it to £1800 + VAT should we agree this week?"

Note that per sample prices of testing at a UKAS accredited lab are around £20 (inclusive of VAT) and a small house is likely to require perhaps 10 to 15 samples.

I was able to find another surveyor who would carry out the work for a cost close to the original £360 quote.

I do not recommend this company.

UPDATE: Supernova Asbestos Surveys & Fire Safety attempted to claim details in my review were false and flagged it; you can see their disproven claim below. Trustpilot reviewed evidence I provided (correspondence with Supernova's employees included in their supplied quotation) that proves my review is legitimate and reinstated this review.

*EDIT TO ADD*
I have since been contacted by the lead and received an apology for our experience, and offered a full refund and still perform the survey. An excellent example of customer service. Thank you to the team.

I first requested a quote on 27th May for an asbestos report on a property we are purchasing. We weren’t 100% on proceeding so didn’t accept the quote and book straight away. I then received 5 further emails over the next fortnight, promoting the service and offering various quotes. I accepted the quote and made payment on 11th June, and this is when I began to hit barriers. Nobody contacted me with an email or phone call to arrange the survey. I waited a few working days and then phoned the company to request to arrange the survey. I was told someone would call me back but then had to chase again a few days later. Eventually got in contact with the person handling our case, who informed me that the survey was being carried out last Monday (29th June). I then received a phone call on Thursday telling me that my case had been handed over, I stated that I believed the survey had been carried out Monday and was told there was nothing on our file to suggest this. I was then told they would contact the estate agents and arrange a new survey date, aiming for this Monday. The same day I then received a repeat invoice, despite £312 having already left my bank account on the 12th June. I emailed our case handler asking why the repeat invoice had been sent, and to request an email once the survey had been booked but I am yet to receive a response.

Getting quotes was very easy and all questions were answered. Great customer service. Results were returned within 3 days. Big Shout To Ashley he was like a personally dedicated to me. Cant thank you enough.
Daljit