"Excellent service. Anthony visited the property within 24 hours and gave a fast and accurate assessment of the communal area. The report was turned around by the next day on the fast track service an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Many of the other companies I called did not respond or the price quoted was very high. Supernova understood what I wanted and needed. They gave a great quote for the job. The inspection took place... Toon meer
Supernova carried out re-inspections for Fire Risk Assessments to our buildings, 2 blocks of flats. Their service is extremely good and fast. They made sure all the necessary checks were done. Thei... Toon meer
As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide
Contactgegevens
Hampstead House, 176 Finchley Road, London, NW3 6BT, London, Verenigd Koninkrijk
- 020 4586 0680
- hello@supernovagroup.co.uk
- supernovagroup.co.uk
4,8
Uitstekend
811 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very easy process to follow
Very easy process to follow. Professional service, friendly staff.
14 april 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
Professional and friendly is exactly the combination we train our Supernova team to deliver. Thank you for the kind words — we look forward to working with you again.
Great team and excellent report
As part of our loft extension risk assessment we used Supernova to ensure there was no asbestos in the loft or ceilings. The team were very professional; the subsequent report was helpful giving our construction team everything they needed before they commenced.
14 mei 2025
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the excellent feedback — our team will be delighted to hear this. We appreciate your trust in Supernova and look forward to working with you again.
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to share your experience with Supernova. We're delighted you had a positive experience with our team and we look forward to working with you again.
Complete Asbestos Survey on time..
13 april 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to share your experience with Supernova. We're delighted you had a positive experience with our team and we look forward to working with you again.
Great experience overall
Great experience overall. Prices were very reasonable, the team was professional, and I didn’t have to wait long for an appointment. Communication was spot on too.
12 april 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
We really appreciate this feedback, thank you. Clear communication and easy-to-understand reports are top priorities for us, so it's fantastic to know that made a real difference to your experience with Supernova.
Helpful assessor with clear guidance and a quick report on what was required.
5 april 2026
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the lovely feedback. Fast, clear reports are at the core of the Supernova service — we're delighted our asbestos survey met the mark for you.
Fast
Fast, professional, great at explaining all required actions. Report is clear and helpful in terms of pragmatic actions to take
1 april 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the lovely feedback. Fast, clear reports are at the core of the Supernova service — we're delighted our asbestos survey met the mark for you.
Great customer service.
Great customer service.
Confirmed arrival of engineer.
Prompt and professional.
Would recommend
31 maart 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the recommendation — it means a lot to the Supernova team. We look forward to working with you again whenever you need an asbestos survey.
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to share your experience with Supernova. We're delighted you had a positive experience with our team and we look forward to working with you again.
Agreed scope not followed, poor communication, and partial refund only offered after challenge
I booked an asbestos sampling service with Supernova Group for a property I was purchasing. The quotation I accepted clearly stated that 2 samples would be taken and analysed.
After the survey, I received a report showing only 1 sample had been taken, with no explanation provided. I had to follow up myself to even receive confirmation that the survey had been completed, and only after querying the results was I told that the surveyor had decided a second sample was “not needed” because the materials appeared identical.
This decision was made without any prior discussion or agreement, and it was also not documented in the report, which is concerning given that such reports are relied upon for safety and property decisions.
While I understand that surveyors may use professional judgement, the service I paid for was clearly defined as two independent samples. Sampling and lab analysis are meant to provide definitive results, not assumptions based on appearance.
Supernova did offer to return and take a second sample or provide a partial refund. However, the refund offered was only £54, as they later re-framed the cost as £157 + VAT for the sampling element. From my perspective, I paid for two samples and received one, so the value received was significantly less than expected.
Overall, the issue was less about the sample itself and more about poor communication, lack of transparency, and not delivering the agreed scope of work. The matter could have been avoided entirely with a simple conversation or proper documentation at the time.
I appreciate their willingness to engage and offer a resolution, but the experience has left me with reduced confidence in both the process and the final report.
26 maart 2026
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience, and we’d like to clarify a few important points.
The quotation provided covered up to two samples where required. During the survey, our qualified surveyor assessed the materials on site and, using professional judgement in line with industry guidance, determined that a second sample was not necessary as the materials were consistent in appearance and construction. This approach is standard practice and helps avoid unnecessary disturbance.
As the survey was carried out without the client present on site, there was no opportunity to discuss this decision at the time. However, once you raised your query, we responded promptly with a clear explanation.
We also offered two resolutions to address your concerns: a return visit to take an additional sample at no extra cost, or a partial refund for the unused sampling. These options were provided to ensure flexibility and a fair outcome.
We do not agree that there was poor communication, as we engaged with your queries and provided both clarification and reasonable solutions in a very timely manner.
We take all feedback seriously, but we are confident that the service was carried out professionally and that appropriate resolutions were offered.
If you would still like us to arrange the additional sample, this option remains available.
Thank you again for your feedback.
Really disappointed in this company
Really disappointed in this company. They wished to perform an asbestos survey at my home on behalf of vendors because I was selling.
When I spoke then them to arrange the time to come to my home they stated that the sample they would be taking would be a very small one.
However, what was taken was not small and left the front of my home where the sample was taken from looking awful.
They refused to put it right stating that they were working for the buyers and not me. At no time even when the chap arrived to take the sample did they tell me that the sample they would be taking would be so large and leave the house looking awful.
Please do not allow these people onto your property to take the sample. They left my home awful.
26 februari 2026
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for your feedback, Mr Price. We understand your frustration, and we're sorry the sampling caused concern.
To provide context: our survey was commissioned by the prospective buyers of the property, not by yourself. As part of a pre-purchase asbestos survey, we are required to collect representative material samples for laboratory analysis — this is a regulatory requirement under HSG264 and cannot be avoided.
Our surveyor explained the sampling process at the time of the visit. The size of sample required depends on the material type and is determined by our UKAS-accredited laboratory's requirements. We always aim to minimise disruption, but adequate samples are essential for accurate results.
As our contractual obligation was to the instructing party, any making-good of sampling points would need to be agreed with them. We did offer to discuss this further but understand this was not taken up.
If you would like to discuss this matter further, please contact us directly on 020 4586 0680.
Supernova are super-professional
Supernova are super-professional. Fast quote and survey booking process, great customer service, transparent pricing and invoicing. The survey was booked for the next day and the report including lab results were ready in two working days.
17 maart 2026
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the wonderful feedback! We're delighted you had a positive experience with Supernova. We look forward to working with you again.
The only firm to use!!!
The whole team and the surveyor (Anthony) were polite, professional and were incredible in keeping us updated with our requests.. would give 7 stars out of 5 if I could..
11 maart 2026
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Brilliant feedback, thank you! Quick turnaround on reports is a priority for us — we know you need the results to move forward. Glad we hit the mark.
Good Service
Good service for our ceilings survey.
The team member who carried out the survey was polite,professional and knowledgeable.
8 maart 2025
Review zonder uitnodiging
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the wonderful feedback! We're delighted to hear about your positive experience with Supernova. We look forward to working with you again.
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you! We appreciate you taking the time to leave a review.
Antwoord van Supernova Asbestos Surveys & Fire Safety
We'll pass on the kind words to Anthony — he'll be chuffed! 7 out of 5 is a first for us. Thank you for the fantastic review, and we're here whenever you need us again.
I found Supernova to be very efficient
I found Supernova to be very efficient, appointments easy to make and reports produced efficiently.
I find their system from start to finish very good.
They also do my Fire Risk Assessments.
Highly recommended.
26 februari 2026
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the kind words — and great to hear you're using us for both asbestos surveys and fire risk assessments. We appreciate your loyalty and the recommendation.
Antwoord van Supernova Asbestos Surveys & Fire Safety
Next-day results are always satisfying to deliver. Thank you for the lovely feedback — we take pride in being respectful of your home and getting you answers quickly.
Your examination was quite thorough
Your examination was quite thorough. He was very polite. Very professional.
Very pleased with your customer service.
6 maart 2025
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you, Patrick. Thoroughness is non-negotiable for us — if it's worth doing, it's worth doing properly. Glad the customer service matched the technical quality.
Antwoord van Supernova Asbestos Surveys & Fire Safety
Thank you for the wonderful feedback! We're delighted to hear about your positive experience with Supernova. We look forward to working with you again.
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