Superpet Limited Reviews 

Very good service, never had any problems with products or deliveries

Fishmate p7000 superpet will Not repair or replace it’s only 8 months old (they put phone down on me )

Competitive prices - quick and easy to navigate the webpages and order - with loyalty points too! Repeat Customer especially for the Calciworms and Sunflower hearts.

Top quality product at a great price. Received really promptly. One word - superb!

My Oder was received within 36 hours of ordering. Amazing quality product that the local wildlife relish. Excellent service once again from Superpet. Cannot praise enough.

Excellent company. Ordering is easy with a great choice of goods at reasonable prices. Fast delivery and great communication. Delighted!

Used the points I had saved and hadn't realised what they worth

Regular delivery of mealworms for our birds. Quality birdfood, quality service. Simple and useful for both sides

I order my cat litter from Superpet. It always arrives within a few days and is well packed in a very tough plastic bag.
They are also very helpful when you phone them.

I have been dealing with this company for a little while now as they are reasonably priced & fairly local to me.
My recent order consisted of 2 x 2kg bags of Hedgehog food, when the order arrived I had been short delivered by 1 bag. I rang immediately to report the shortage & was told to email & include photographs of the empty cardboard box that contained my order & also the address label?!, no apology!
My response to that request was 'why'? What on earth does that prove, clearly they were not prepared to accept my word for it, although I had been dealing with them for quite sometime.
I was not prepared to waste my time on completely pointless exercises as per their request so did not comply. My further response was to advise them that I am not in the habit of conning companies & that if they happened to physically check the stock level of that item against their computer records there should be a discrepancy of 1 bag.
Up until this particular incident I had nothing but good to say about this company but I am afraid that having been short delivered on an item costing around £9 I will not be dealing with them again.
Customer service is sadly lacking & their attitude is clearly one of complete distrust for all of their customers.

avoid this company. they dont do remedies - they do excuses. Look at all their replies to neg feedback. always an excuse. no promise to do better next time, no vouchers to make up for wrongdoings, no discounts offered as apologies. Other companies do this! and keep their customers. Superpet are penny-wise and pound foolish

Great service

Part of my order was incorrect. The first reply was to say that they had updated the website for me, how does this help? Then I asked them to send a courier to collect the item and refund me. They told me to send it back. I will not pay to send back an item that I did not order. I checked my order online only to find they had changed it. Dishonest and despicable and what I received was not even what they changed it to. I also sent a copy of my order confirmation email showing exactly what I ordered. They could have emailed to ask if I would accept the change but did not and like other reviews I have read made it sound like my fault. Silence since. I am absolutely disgusted with my treatment. Unfortunately you cannot get in touch with the directors, which is bad. I will not be buying from them again. Amazingly now I have reviewed you on trustpilot you have decided to reply. I have no wish to add more since I have already sent you numerous emails. Non of which you have answered to my satisfaction. What you sent was mixed selection not fish. Take responsibility and send a courier to collect it. Your customer service is a joke.

Great service and reasonable prices. Looked at several options and these were the best by far

I have shopped with Super Pet before and have always be satisfied, if I had a problem I would let you know.

Quality products with brilliant service as standard with competitive prices!

Good quality and value with excellent dispatch

Very competitive price, easy website to navigate and fast delivery.