Superpet Limited Reviews 

Fast delivery, no problems.

always easy to order,very competitive prices and always fast and well packaged deliveries.

They are wonderful company. The Web site is so easy to use and a the delivery's are free. They always dispatch quickly and keep me informed. You can also gain points which when redeemed give you money off your order. Thank you Superpet.

An excellent family business
I order shelled peanuts for the squirrels and they love them.Meal worms for the birds. orders come quickly would highly recommended

I wanted to let you know as a longstanding and regular customer, how very pleased I am with my last purchase from Superpet. It was my monthly order of calci worms for the birds & monkey nuts for the squirrels. The quality of products is consistently excellent and this is backed up by an extremely reliable delivery service. I will definitely be re-ordering soon to keep our wildlife happy 🐿️….. Thanks again. Jenny 😃

Really good quality calciworms at a great price. I subscribe as the birds eat 12.5kg per month. Quick, easy delivery.

Your products have aways been of good quality and are wellpriced

I have waited until Amazon ruled on my complaint before writing this review. This morning, Amazon ruled in my favour. Read the 1 star reviews here and you will see the dreadful customer service of this firm. They sent the wrong item. I returned it but they refused to refund me - even when I gave them the tracking number that proved I had sent it back. Instead, they did not reply. It was radio silence. Deceitful or incompetent? I've no idea. Clearly I am not the only one who has suffered at the hands of this ignorant company. The Goode family own this business. If any of them are reading this (Anthony, Joseph, Susan?) is this the sort of reputation you want? I am disgusted at how you have treated me - and clearly, so is Amazon.

Update in response to the below reply from Superpet:

To the anonymous person who wrote that reply, you are woefully ignorant of the facts and your attitude shows why you have so many 1 star reviews on Trustpilot specifically relating to customer service. The speed at which you replied to my 1 star Trustpilot review was that of a gazelle, yet when it came to paying me back the money I was owed you moved like a glacier. In fact, slower than a glacier. You simply did not pay me back! FACT. That is why I had to complain to Amazon and it was Amazon who paid me back via their A-Z guarantee, it was not someone at your end. I even sent you the tracking number but then you went to radio silence. You come across like an angry little person who cannot bear fair and honest criticism. I gave you 1 star to help other future customers so they don't fall into the same trap I did. You imply that I am someone who wants to "skip all normal procedures if something goes wrong." I don't think I skipped any procedures. I sent the item back and requested a refund. It is your company that skipped normal procedures by sending me the incorrect item and by refusing to pay me back my money. Amazon clearly ruled in my favour. I hope others read what you have written and note your tone. In your world, any negative criticism is clearly the fault of the critic and not your own. It speaks volumes as to the sort of company you are. Thank you for your feedback on me as a person. Most entertaining. Finally, there is a consistent theme if you look at the 1 star reviews. Something goes wrong with the order, it is returned, but no refund is forthcoming. Funny that. I was clearly not alone! Be careful.

Thank you for your service very fast
Bill Horrell

Excellent reliable company selling authentic quality products 3pks pet bakery Sunday roast biscuits for only £10.99 with free delivery brilliant you can't go far wrong arrived quickly and in perfect condition 💯 satisfaction highly recommend 💕😀👍🐕

Best price on internet comparison. Out of stock.
People should be made to honour their promises.

I found a renal dog food for my dog to try as she stopped eating the previous brand she was on. I liked the fact l could order just 6 cans and that l did not have to pay for delivery. This was a big plus for me. The food arrived within a reasonable time frame. Luckily my dog likes the food at the moment. So I am happy to keep using this company long term. I like the fact they offer reward points and have a vast array of products.

Absolutely disgusting attitude with these people. An issue with their website caused my transaction to move from normal card payment to a company called "Shop" who have now sent me a message stating that they are storing my card and personal details. Superpet refuse to help and have refused to cancel the order. RIP OFF MERCHANTS.

I’d never purchased from this company before. My neighbour gave me a Himalayan yak chew so our dog could try it. He love it so decided to ask for details. Called the company and felt customer service could have been more helpful by guiding me through their website as I generally prefer to talk to a human being but felt they were unhelpful. To be fair they seemed rushed too. Surely, it would be helpful to employ an extra person even on a p/t basis. Product great, service yet to be convinced.

Very good prices
And a very good delivery service

Speedy delivery

Excellent Delivery ordered 1 day & it came the next day. Thankyou

Great speedy delivery