Superpet Limited Reviews 

Reliable monthly delivery of bird food. Excellent service.

Yakker bars for the dog, so I’m not sure what they taste like really!

Another great experience from Superpet. Product always available and good delivery service too.
Am loving the subscription service that is now available!!

great product, price and service

Good price,good product and always delivered quickly.

Always a good quality product at a competitive price. Order dispatched quickly.

Bad business practices.
I am one of those, a loyal customer, ordering from them for two years twice a month. On many occasions there where what we call red flags, but I was thinking human error maybe one off, giving them another chance, (product not as described - subpar quality, email communication not answered, ignored)
On 17 December ordered with Superpet
25kg of seeds, dispatched and suppose to arrive on 20th December, it is 15th January already the oder never turned up.
Chased them up, lost count how many times, asking to refund or sort out with the delivery company, it does not get anywhere no refund, no product, no answers. Credit card people saying it a commercial dispute, bad business practices, but not fraud. Took screenshots of all communications, order placed, payment, account information, building up a case, will be submitting my claim though Financial Ombudsman. Order 76802.

Great value for money and excellent, quick service with hassle free delivery. I rate Superpet Ltd as the best I have experienced!

Great prices, free delivery, plus excellent choice of pet treats and toys.

100% 5*****

Great company i use the subscription to get my cat litter and its so simple to use and arrives on time

Great at letting you know that your goods have been dispatched and giving you a date they will be arriving.

Excellent very quick delivery

Just brilliant! Order my calciworms all the time from here!

I've ordered many times and without fail the service is always prompt and correct.

I've been ordering from here for quite a while now and the products are good quality at good prices plus a quick delivery service and good customer service. Would highly recommend!

I have been a Superpet customer for about 18 months. I recently ordered some bird food pellets. What arrived was a large box of mealworms (2nd time incorrect order received). I emailed Superpet who asked me to do a return through Royal Mail, who collected the mealworm box the next day. I asked for a refund of the £26.99 which I had paid for the incorrect delivery. This has not been forthcoming. So through absolutely no fault of my own I am out of pocket. I think this treatment of a loyal customer is disgraceful and that potential customers should be aware of this dreadful customer experience.

Since writing the above Superpet ask "asked for more details to better understand your experience". They are full of platitudes. I am now unable to access my Superpet account, password not recognised - asking for links to reset it receives no email reply. They have no concept of honour or decency for a problem they instigated. I fulfilled everything they asked me to do to rectify their mistakes. They appear to be inconsiderate greedy bullies. I expect it's also a coincidence that I am now suddenly receiving a whole lot of spam messages from PayPal who were used to make payments to Superpet.
I shan't say anymore - just bear in mind that if Superpet make an error they wont accept responsibility for it.

Placed an order on the 29th November, it is now mid December and still no delivery. Apparently they are using DX Express, who seem to have a problem with my postcode!! I have spoken to Superpet for the past week and I can certainly say their Customer Service needs a massive improvement. I am a good customer who has several orders a month estimating £80 per order. I have asked to be compensated for all the hassle and no delivery and a refund was refused, talk about looking after your customers!! I will be looking for a reliable and customer friendly alternative if this isn’t rectified soon.

Thank you for your reply to my review, but you have still not rectified the problem. If I was a valued customer why has it taken so long to resolve the problem, for which I have done the majority of the chasing. When you used Royal Mail, I had no problem, now you have chosen to go down the road of a cheaper alternative i.e DX Express, who cannot deliver your product which has now been over 10 days, you probably need to look at your company strategy. I have now sourced the products cheaper, who will supply within 3 days, they are very accommodating and thrive on customer satisfaction. With regard to your comment of 25 orders being satisfactory, they have all been delivered by Royal Mail!!, and if you had sorted it earlier when I contacted you there would have been no need for a negative review, but I’ve be banging my head against a brick wall for now 11 days. With regards to your “efforts”, for which I have seen none it has taken me all morning today with a lot of ranting, I seem now to be making headway with delivery of my order, with no thanks to yourselves. It also seems to me that you don’t appreciate good and loyal customers. When I asked for a replacement to be sent out you refused, even DX Expressed in there email if the original order can’t be found Superpet needed to be contacted to send out a replacement ASAP!! UPDATE: Apparently the courier DX Express had my parcel out for delivery today, not surprisingly I received a text to say it had been damaged and unable to deliver. I contacted Superpet Limited who have now said they will refund me my money (remains to be seen). I will still be pursuing Trading Standards due to the stress and hassle I have experienced if my refund isn’t imminent.