I have used them for 3 years, i started with a different company the first year. I switched to support pets when i moved out of state. Best decision. Continue to be considtent, reliable and great cust... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bri... Toon meer
Bedrijf heeft geantwoord
Paperwork was great. Only problem, registering the tag never went thru. Ordered another one for the other dog, and same problem.
Bedrijf heeft geantwoord
I was skeptical that I would get the documents in 24 to 48 hours, but they arrived promptly. Having these documents saved me from having to pay a pet deposit and monthly fee when I moved into my new h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contactgegevens
78 SW 7th St, 33130, Miami, Verenigde Staten
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good and easy
13 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hi Camila,
Thank you for your review! We’re glad to hear the process was good and easy for you. We truly appreciate your support and are here if you ever need any assistance.
Please respond to sandstone apts…
Please respond to sandstone apts request for verification of ESA.
13 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for bringing this to our attention. Please contact our support team with your order email and the request details and we’ll be happy to review it and assist with the verification as soon as possible.
Our team is here to help make the process smooth for you. Count on us
Quick and easy process!
11 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Awesome! We are glad that our efforts have met your expectations!
It is a pleasure to serve. Thanks for trusting and choosing us
Went good lots of info and support!
Went good lots of info and support!
12 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback! We’re glad to hear your experience went well and that you found the information and support helpful. We truly appreciate your support and are always here if you need any assistance in the future.
Very easy to follow and sign up
Very easy to follow and sign up. Quick responses and documents were provided very quickly.
10 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Awesome! Thank you so much for your feedback and support
You can always count on us
This company has no authority to…
This company has no authority to certify your dog
AND
They are now charging my credit card account monthly with no authorization by me to do so
11 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your comment. We would like to clarify a few points.
Our service connects customers with licensed healthcare professionals who evaluate and issue Emotional Support Animal (ESA) documentation in accordance with applicable federal housing guidelines. These documents have been successfully used by thousands of individuals across the United States for housing accommodation requests.
Regarding the billing claim, we do not offer any item or service that charges monthly. All purchases on our platform require customers to complete our questionnaire, receive approval, and then proceed to checkout by voluntarily providing their payment information.
We previously reached out requesting the reviewer’s full name, email address, phone number, and order details so we could properly investigate the situation, but we did not receive a response.
As a result, we were unable to locate any account or order matching this review.
If you believe there has been an error, please contact our support team with the requested information and we will gladly investigate and provide a resolution. Our goal is always to assist customers and address any concerns promptly.
Count on us
It was quick and easy
It was quick and easy. Thank you for helping me with my emotional pet certificate. Now she can go everywhere with me.
7 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is our pleasure to serve, Debbie! Thank you so much for your trust and support
Enjoy the best of life with your ESA
Very grateful for the experience
Very grateful for the experience! I couldn't imagine not having my dog in my life and Support Pet made it possible for us to stay together ❤️ I appreciate it so much.
6 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your kind words! We’re really happy we could help make it possible for you and your ESAto stay together. That bond is truly special, and we’re grateful to be part of your journey.
THANK YOU THANK YOU THANK YOU ONCE…
THANK YOU THANK YOU THANK YOU ONCE AGAIN FOR MAKING THIS PROCESS SO SMOOTHLY AN UNDERSTANDING HOW VERY IMPORTANT THIS IS FOR ALL OF US
WE LOVE YOU SUPPORT PETS 🐕 🫂🫂🫂
8 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for the wonderful message! We truly appreciate your feedback and support.It is a pleasure to serve and to be part of your journey.
Thanks for trusting and choosing us
Great company
Love this company very efficient and very quick acting
6 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for the great feedback! We’re glad to hear you found our service efficient and quick, that's what we aim for. We truly appreciate your support and are always here if you need anything in the future.
Count on us
Service was quick and easy
Service was quick and easy! I’ve tried another company and it was awful! Harley (My Dog) is very important to me! I work with the elderly and some days are extremely hard! Harley feels it and gets me through it! I was recommended by a friend. Geneva was very pleased as well!
Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for sharing your experience! We’re happy to hear the process was quick and easy for you, and we appreciate your friend’s recommendation as well.
Thanks for your trust and support
Loved how easy it was to have my dog…
Loved how easy it was to have my dog with me 24/7! I took him everywhere already but had to hide him because well he couldn't go in everywhere but, now he can thanks to my letter! Thank you, thank you, thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your kind review! We’re really glad to hear the process was easy and that your ESA letter has been helpful for you and your dog. We appreciate your trust in Support Pets and are always here if you need any assistance in the future. Count on us
Antwoord van Support Pets
¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue positiva. Si en algún momento necesitas ayuda o tienes alguna pregunta, estaremos encantados de asistirte.
Great experience over all
3 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to serve, Amantina!
Thank you so much for your trust and support
Attempt to double bill
I paid for my order, in a couple days I started getting emails from Support Pets saying my credit card was declined and that I needed to pay again. I checked with my credit card company and the payment had been processed. I emailed them to inquire because you cannot actually speak to anyone, they never answered. I disputed the charge with my credit card and then the company got back to me saying card was processed, but they gave a refund and wanted me to pay again.
1 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hi Matthew,
Thank you for sharing your feedback. Unfortunately, we were unable to locate any record matching the situation described, and we did not receive the information requested that would allow us to review the matter further.
Our support team responds to customer inquiries daily and we have a dedicated department specifically for customer support. If there was any confusion regarding a payment or email notification, we would be more than happy to investigate it.
Please feel free to contact our support team with the email used for the order and the last four digits of the card, and we will gladly review the account and provide a clear explanation. We’re always here to help resolve any concerns.
Love this site
27 februari 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Shannon! We’re so happy to hear you love the site — we truly appreciate your support!
How quick I got my paper for sunny
25 februari 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Irma! We’re happy to hear you received Sunny’s paperwork quickly. That’s exactly the experience we aim to provide!
Easy process and simple!
28 februari 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Corey! We’re glad the process was easy and simple for you. We appreciate your feedback!
The quickness and professionalism
The quickness and professionalism
26 februari 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for highlighting our quickness and professionalism! We’re grateful for your support and are always here if you need anything.
Antwoord van Support Pets
We are happy that our efforts met your expectations!
It is always a pleasure to serve
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