Ordered grass reinforcement roll. One man delivered and threw out of lorry. He rolled up drive as so heavy. End was damaged. Company customer service terrible. Ignored my emails. Would not recommen... Toon meer
Bedrijf heeft geantwoord
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Great delivery experience. They have gps tracking , so you can follow the progress of their driver as he nears your location.I had x6 3m sleepers, Wayne the driver helped me carry them into my propert... Toon meer
Bedrijf heeft geantwoord
No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Toon meer
Bedrijf heeft geantwoord
We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Hoveniersbenodigdheden winkel
- ook in
- Aggregaatleverancier
- Bouwmaterialen leverancier
- Hekwerkwinkel
- Houthandel
Geschreven door het bedrijf
Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.
Contactgegevens
Origin Suregreen Limited, Viridis House, Toppesfield Rd, Finchingfield, CM7 4NZ, Finchingfield, Verenigd Koninkrijk
- 01376503869
- customercare@sure-green.com
- sure-green.com
3,9
Goed
2K reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Great company and wonderful delivery…
Great company and wonderful delivery driver who was helpful, polite, and respectful.
Excellent and competitive price for the goods I purchased.
Recommended to all looking for decorative items for your outside spaces.
I purchased Scottish Beach Pebbles.
Thank you.
4 december 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Paul,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with both our service and our delivery driver. It’s great to know you found our prices competitive and that the Scottish Beach Pebbles were just what you were looking for.
We truly appreciate your recommendation and are grateful for your support. If you need anything else for your outdoor space in the future, we’d be more than happy to help!
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Missing parts of order not delivered
Ordered 2 fence posts only 1 arrived. I had to call x2 and email customer services before action. Second post still not been delivered.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
H Jane,
Thank you for your feedback. We’re sorry that one of your posts went missing during delivery. As soon as this was raised, we investigated the issue with the courier and issued your refund promptly once the dispute was resolved.
Kind regards,
Gemma
Customer Care Team
Great customer service
I would have gone 5 stars but I was hoping for delivery the week before, the edging I ordered comes in from another supplier which held everything up, however suregreen did everything they could to get the. To me as early as possible, they arrived Monday morning at 7am and didn't really hold us up at all so I'm very happy. The communication from the company was great and Simon the delivery driver was fantastic, courteous and friendly. Phil.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Phil,
Thank you for your kind words and for taking the time to leave us a review. We really appreciate your understanding regarding the delivery delay — it’s great to hear that our team kept you informed and that Simon made a positive impression on delivery. We’re delighted everything arrived in time for your project and that you’re happy with the service.
Kind regards,
Gemma
Customer Care Team
Very good experience
Wayne the delivery driver was excellent and very helpful.
We ordered oak sleepers and they are high quality. Certainly going to order more.
The overall experience was very good
13 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Thank you so much for your kind feedback and 5* review!
We’re delighted to hear that you’re happy with the quality of the oak sleepers and that Wayne provided such excellent service, I have passed your comments on.
We really appreciate your support and look forward to helping with your next order!
Kind Regards
Gemma
Customer Care Manager
Ordered 20 gravel boards and 6 100mm…
Ordered 20 gravel boards and 6 100mm fence post the post were ok but the gravel boards were terrible quite a few were split at the ends and some had no edges to them if I had to guess I would say they were seconds or returns. Will not be using them again.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
We’re really sorry to hear that you were disappointed with the quality of your gravel boards, that’s certainly not the standard we aim to deliver. All our timber products should arrive in good condition, so we’d really like the chance to put this right for you.
Please get in touch with our Customer Care team on 01376 503869 with your order details, and we’ll arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention, your feedback helps us ensure better quality control going forward.
Kind regards,
Customer Care Manager
Sleeper delivery
Wayne the driver was brilliant placed delivery exactly where I wanted it no problem tracker system and delivery info,was excellent
5 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Thank you so much for your kind feedback! We’re really pleased to hear that Wayne provided such a great delivery experience and that our tracking system worked well for you. We’ll be sure to pass your comments on to him — he’ll really appreciate it!
Kind regards,
Gemma
Customer Care Manager
Easy to order
Easy to order, delivered on time, would recommend this company and would use again in the future
2 oktober 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Thank you for your lovely feedback! We’re delighted to hear everything went smoothly with your order and that you’d choose to use us again. We really appreciate your recommendation!
Kind regards,
Gemma
Customer Care Manager
Good experience
Discovered the company on line and was impressed with the setup and range of products when I visited to collect 3 railway sleepers. Adrian very helpful in setting up an account.
24 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Thank you for taking the time to leave such a positive review! We’re so pleased to hear you were impressed with our range and service, and that Adrian was able to help you get set up smoothly. We’ll be sure to pass your feedback on to him.
Kind regards,
Gemma
Customer Care Manager
Absolutely great service
Absolutely great service with products fairly priced, delivery was great giving tracking of delivery driver and expected delivery time, driver very helpful asking where I wanted my item putting in my garage so no hassle whatsoever.
27 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Thank you so much for your feedback. We’re delighted to hear you were happy with the service, pricing, and delivery experience. It’s great to know our driver made things easy for you, we’ll be sure to share your kind comments with the team.
Kind regards,
Gemma
Customer Care Manager
2 separate attempts to order just one item....
2 separate attempts to order just one item - both failed. Initial order 23rd August - then a second order (same single item) abandoned 12th Sept. The courier being blamed but the courier didn't even receive the item to deliver on the second occasion. Suregreen seem to have problems with dispatch (this order was via Amazon) and their customer service is inconsistent, unhelpful and unashamedly false. A company where any effort to resolve a problem is seemingly of no interest. I wish I had something positive to say - I suppose they refunded quickly...
An apology appreciated - revised as expectation is this company can do something to improve.
12 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
We’re really sorry to hear about the experience you’ve had, that’s absolutely not the level of service we aim to provide. We fully understand how frustrating it must have been to have your order fail twice.
We’re currently reviewing what went wrong with this dispatch and will take your feedback on board to improve both our order handling and communication processes. We’re glad your refund was processed promptly, but we’d much rather have resolved the issue for you.
Kind regards,
Gemma
Customer Care Manager
Prompt friendly delivery
Prompt friendly delivery, excellent compost.
6 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Mark,
Thank you for your wonderful 5-star review! I'm so happy to hear that the delivery went smoothly for you, and that you are happy with the compost ordered.
Please let me know if there is anything further I'll be able to help with.
Kind regards,
Vick,
Origin Suregreen Limited
Excellent experience
Excellent experience. Easy to order on website. Delivered as promised. Friendly customer service and delivery person. I will use them again if the need arises.
6 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi David,
Thank you for taking the time to leave a glowing 5-star review! We appreciate you sharing your feedback on the ordering process from start to finish.
Please let us know if we can be of any further assistance!
Kind regards,
Vick,
Origin Suregreen Limited
Great product quality and fast…
Great product quality and fast delivery. The delivery driver was very nice and helped to put the sleepers in the garage. Great experience!
3 september 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Christian,
Thank you for your lovely 5-star review! I'm glad to hear that you're happy with both the products and our delivery service. Please let us know if there is anything else we can help with,
Warm regards,
Vick,
Origin Suregreen Limited
Delivery was promised 28th or 29th…
Delivery was promised 28th or 29th August, now changed to 3rd September, 4 days after the event has finished. Refund and returns policy, at my cost?
30 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Andrew,
Thank you for taking the time to leave your review. I am sorry to hear you were experiencing issues with your order. I can see there were some plays with our external courier, however we have since recalled the goods as requested by yourself, and once returned, we will action your full refund.
Please let me know if you are having any further issues, or if there is anything else we can do to help,
Kind regards,
Vick,
Origin Suregreen Limited
No hesitation in recommending this…
No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded the pallet over a fence in a tight area exactly where we needed it. Paperwork was emailed the same day.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi James,
Thank you so much for your kind words and fantastic review!
We're thrilled to hear that you were happy with the quality of our sleepers, the competitive pricing, and the delivery experience. It's great to know our tracking app and driver made things smooth and convenient for you.
We really appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
Victoria,
Origin Suregreen Limited
Reasonable price
Reasonable price, free delivery and swiftly dealt with and delivered.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
To Richard Poston
Thank you for your fantastic 5-star review! We greatly appreciate your kind words regarding the price and delivery of your goods. We hope they worked well with your project!
Please let us know if we can help in any further way,
Kind regards,
Victoria
Origin Suregreen LTD
Like a previous reviewer the service…
Like a previous reviewer the service has been excellent and the online live delivery information superb. It makes such a difference to know very accurately when large items will arrive.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
To G Burton
Thank you so much for the wonderful 5-star review! Your kind words are greatly appreciated. I'm glad to hear you found out delivery information superb!
Please let me know if there is anything else we can help you with,
Kind regards,
Vick,
Origin Suregreen LTD
This was my 2nd order with this company…
This was my 2nd order with this company as I was impressed with the service and products from the first order. Delivery drivers have been very efficient and pleasant. The live tracking of the delivery lorry is excellent. Haven’t checked the panels yet but have no reason to doubt the quality based on my first order.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
To Mrs Nicola Bennett,
Thank you for your lovely 5-star review! I'm glad to hear your second order with us has gone smoothly. We look forward to your 3rd!
Please let us know if we can help you any further,
Have a lovely bank holiday weekend,
Kind regards,
Victoria,
Origin Suregreen Limited
Good website and fast delivery however.....
20/08/2025: Due to being asked to verify my review by TrustPilot on behalf of Suregreen, I've updated it as follows to give more specifics, I hope this helps.
Good website and a nice range of products. We ordered 2 lengths of timber at £8.39 directly from Suregreen because it seemed more cost effective than Amazon.
Delivery was expensive at £12.00 (so not actually cheaper than Amazon because on Amazon the price absorbed the shipping cost) but it was a quick delivery by Evri and we're happy with the timber.
However a couple of days later, my husband and I were in the process of ordering a pack of 10 timber at £42.00 this time on the website, but we saw that the shipping cost went up from £12.00 to £25.00. Yes, I'm of course aware that the delivery cost would be more because of the larger quality ordered, but it seemed a lot of an increase to us in our opinion.
We then noticed it said on a website banner that if we spent £100.00 then we'd get free delivery, but this didn't work as we expected because on adding gravel to our timber order, this made the shipping cost increase to over £120! Very bizarre!
Deciding it was more difficult and expensive than it should be we choose not to bother to place any further order after all because the shipping cost wasn't consistent and actually trying to get the free delivery seemed quite confusingly elusive and changed every time we tweaked our order! I guess it could be a computer system algorithm glitch that has caused this issue, but it was getting too frustrating for us to continue with trying to order. Maybe Suregreen ought to look into that!
We chose to shop elsewhere and we're happy we did because we found a much more reasonable supplier with a consistent 'blanket' shipping cost, no matter what the quantity ordered was!
I don't think we'll order from them again.
22/08/2025: My answer to Victoria at Suregreen: Thank for your explanation reply, it does all sound rather confusing. Anyway in answer to your question, my husband was trying to order the 20 kg bags.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good morning,
Thank you for taking the time to share your feedback. We take every review seriously and are committed to resolving any concerns.
Regarding free delivery, we have a staggered approach which is outlined on our website page here: https://www.sure-green.com/delivery-information. We use our own vehicles to serve most of East Anglia, London all the way out to Oxfordshire, Peterborough, Brighton and surrounding areas, which is when the “Free Delivery” banner applies.
Outside those zones, we partner with national couriers and pallet networks and offer a capped delivery fee of £120 for most of mainland England. On your timber order, two lengths under 25 kg but up to 1.8m qualified for a cheaper service. When you increased the quantity, the total weight exceeded the threshold for this service and automatically switched to our provider whose charges scale with the basket’s overall weight. You’ll see that each additional post then increases shipping incrementally.
When adding a 850kg bulk bag of aggregates to the order, delivery is then handled via our pallet network provider and is charged according to “pallet spaced” (1.2 m × 1.2 m). Our 1.8 m posts occupy two pallet spaces, and therefore the charge for a bulk bag with the posts would be for 2 spaces. This calculates at roughly the same as the £120 cap that you were quoted online.
If instead you intended to order multiple 20 kg bags of gravel, it looks like our shipping algorithm may have miscalculated. We’ll correct this right away. Could you please confirm whether you meant the 850 kg bulk bag or the 20 kg bags?
We apologise for any confusion and appreciate your patience and assistance. Once we have your confirmation, we’ll be able to check and adjust the shipping accordingly to ensure a smooth delivery for future customers.
Kind regards,
Victoria,
Origin Suregreen Limited
I purchased a roll of wire mesh from…
I purchased a roll of wire mesh from Suregreen via Amazon. The product wasn't suitable and needed to be returned. Suregreen are one of the very few sellers on Amazon that charge for returns. This wouldn't be a problem if it was made clear at the point of purchase. The mesh was returned at a cost of £13. Dpd sent me confirmation of delivery back to Suregreen on the Friday along with a picture. I contacted the company to ask that they issue my refund..... they then asked for proof of return, despite dpd showing the item delivered onto their premises. The package contained the barcode that needed to be printed off to identify its origin. I have been chasing Suregreen every day since its return for my refund, nothing!.
They have replied advising me of how busy they are... the worst thing any customer services can ever say to a client as all your saying is " everyone else is more important than you"
Buy elsewhere if you are looking for any products that Suregreen sell. If you buy via Amazon be aware they don't provide free returns and the return of your money will be way down the list of their priorities
11 juli 2025
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Dear Mr Brennan,
Thank you for leaving your review, we appreciate the time taken to provide further insight into the issues you've been experiencing.
Our returns policy does stipulate that there is a fee incurred with returns however, the visibility is something that I have passed on to our senior team to review.
Regarding the return of your goods, they were unfortunately dropped off at an incorrect location, which caused a delay in locating and processing them. I’m pleased to confirm that the items have now been found and your refund has been issued.
I’m sorry if any of our communication gave the impression that your return was being deprioritized. That was certainly not our intention, and we strive to treat all customer queries with equal importance.
Please let me know if there is anything else we are able to assist you with,
Kind regards,
Victoria,
Origin Suregreen LTD
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