Origin Suregreen Limited Reviews 

1.751
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Ordered grass reinforcement roll. One man delivered and threw out of lorry. He rolled up drive as so heavy. End was damaged. Company customer service terrible. Ignored my emails. Would not recommen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great delivery experience. They have gps tracking , so you can follow the progress of their driver as he nears your location.I had x6 3m sleepers, Wayne the driver helped me carry them into my propert... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hoveniersbenodigdheden winkel
  2. ook in
  3. Aggregaatleverancier
  4. Bouwmaterialen leverancier
  5. Hekwerkwinkel
  6. Houthandel

Geschreven door het bedrijf

Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,9

Alle reviews

(1.751)

22 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Placed an order on the 26th of July

Placed an order on the 26th of July. Received an email on the 8th of August saying they don't have the decking in stock but could deliver the remainder of the order and they will refund the difference. Enquired about the refund on the 9th of August. Got a reply saying 3 working days the way I paid. Still no refund and today is the 17th of August. I need the money back so I can order elsewhere.

17 augustus 2023
Review zonder uitnodiging
Logo Origin Suregreen Limited

Antwoord van Origin Suregreen Limited

Good morning,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order. We understand the frustration caused by the delay in processing your refund and the subsequent impact on your plans.

To ensure we can promptly resolve this issue, we kindly request additional information from you. Could you please provide us with the order number and the email address associated with the order? This will help us locate your details in our system and expedite the refund process. Rest assured, we are committed to rectifying this situation as swiftly as possible.

Once again, we apologize for any inconvenience this situation has caused, and we appreciate your patience and understanding. We value your business and are dedicated to ensuring your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us directly at Customercare@sure-green.com or call us at 01376503869.

Best regards,

Liam
Customer Service Manager
Suregreen Ltd

Beoordeeld met 1 van de 5 sterren

Dissatisfied and frustrated by non delivery

This company needs to sharpen up their act. It’s all very well advertising competitively priced products but if they can’t deliver its a waste of everyone’s time and makes it impossible to schedule projects.
A week ago, having already chased up my fencing panels delivery which were overdue, I was informed on the phone they would be delivered today but received no written confirmation. I have called the company this morning to check that they are out for delivery and been informed they are not. able to deliver. Dissatisfied hardly sums uo my feelings, I have now cancelled the Order. Buyer beware !

15 augustus 2023
Review zonder uitnodiging
Logo Origin Suregreen Limited

Antwoord van Origin Suregreen Limited

Good afternoon,

Thank you for leaving your review.

I'm sorry to hear about the frustrating experience you've had with our company. We sincerely apologize for the inconvenience you've faced regarding the delay and miscommunication surrounding your fencing panels delivery. We understand that your time is valuable, and it's disappointing when expectations are not met.

Your feedback is important to us, and we take these situations seriously as they provide us with valuable insights into areas that need improvement. We're continuously working to enhance our delivery processes and communication to ensure that such issues are minimized in the future.

We truly regret that we couldn't meet your expectations this time, and we respect your decision to cancel your order. If there's anything specific you would like to discuss or if you have any further feedback to provide, please don't hesitate to reach out to our customer service team. We're committed to learning from this experience and making the necessary changes to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Kind regards,
Liam
Customer Service Manager
Suregreen Ltd

Beoordeeld met 5 van de 5 sterren

This is the second time I have used…

This is the second time I have used this company and I can definitely recommend
I needed wire to go across our pond to stop the dog getting in, the wire panels arrived quickly and did the job, I have now bought with smaller holes for when the leaves start falling
Very good prices too

3 juli 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good customer service

Excellent product. Any problems are resolved without fuss.
Would prefer postage prices to be less or even free if order has reached a reasonable amount

26 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent sleepers

I had a phone call the morning of the delivery to say the van had broken down. Luckily the van was fixed the same day and the sleepers were delivered on the expected delivery date. Great communication and excellent sleepers.

12 juni 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Average product

Good comms and delivery.
Product was a bit shabby. Chunks of wood split from the sleepers and a couple of sleepers warped so couldn’t use them. Some have large cracks in them. All in all, ok.

23 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Five star

This is the first time I’ve used this company great delivery and customer service and most of all great prices will definitely be using again and would definitely recommend
Thank you

6 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service so helpful

Great customer service so helpful. Got put through to the bathroom section and he really put himself out to help me.
Delivery was over and above what I expected. Such a lovely helpful man he was amazing and so helpful.

27 juni 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Easy ordering

It was easy to look through on line to decide what was wanted. It was slightly difficult to check how thick the item was and therefore how firm it would be. (Netting to cover a fruit tree)
It arrived quickly and in good order.

19 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well pleased

Delivery quick and safe, well wrapped.
Good choice of sizes for a galbion, which I wanted not for large stones but for rotting wood to encourage insect life.

22 juni 2023
Review zonder uitnodiging

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