Really easy to renew policy. I searched to see if their prices were still competitive, and they were by far. Another year of insurance satisfaction and peace of mind sorted.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve had a really great experience with Surewise for my care business insurance as a sole trader. The whole process was straightforward and stress-free, and the team were friendly, helpful, and qu... Toon meer
Bedrijf heeft geantwoord
The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... Toon meer
Bedrijf heeft geantwoord
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Invaliditeitsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeringsmakelaar
- Mobiliteitsverzekeringsmaatschappij
- Opslagverzekeringsmaatschappij
Info over Surewise
Geschreven door het bedrijf
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Geschreven door het bedrijf
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contactgegevens
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, Verenigd Koninkrijk
- 01268 200020
- customerservices@surewise.com
- surewise.com
4,8
Uitstekend
14K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Surewise
Dear Christine,
Thank you for taking the time to leave us a review!
We're glad to hear things are off to a good start so far.
Please don't hesitate to get in touch if you need any assistance.
Kind Regards,
Lilie
Surewise
Antwoord van Surewise
Dear Mrs Beasley,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Very easy to use and understand
11 maart 2026
Antwoord van Surewise
Dear Helen,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Ease of use to set up
12 maart 2026
Antwoord van Surewise
Dear Simon,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Easy to renew
Easy to renew. Clear information and seemingly good vale for money. Only criticism is that you need to log in to your account to identify what product the renewal relates to - I have 3 policies.
18 maart 2026
Antwoord van Surewise
Dear Ian,
Thank you for taking the time to share your valuable feedback with us.
We are delighted to hear that you found the renewal process to be easy and smooth. Please be assured that your comments regarding the online system have been forwarded to our development team. We are committed to continuously improving our systems to enhance your experience.
Kind Regards,
Lilie
Surewise
Surewise is very sure youll have a great time.
It was the way you made it simple to understand. You are very competative. Im amazed you can have so low prices.
19 maart 2026
Antwoord van Surewise
Dear Mr Robinson,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Insurance for Mobility scooters. The staff were all very helpful as I…
The staff were all very helpful as I was attempting to insure a couple of mobility scooters which are the property of a charity I work for. We short term loan these scooters (at no charge) to help our members with their lack of mobility. The SURE staff were brilliant.
12 maart 2026
Antwoord van Surewise
Dear Mike,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Easy and reasonably priced.
It was easy to get my motorised wheelchair insured and reasonably priced too.
18 maart 2026
Antwoord van Surewise
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sian
Surewise
Antwoord van Surewise
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Sian
Surewise
Confusing
Got confused when sent an email stating that my insurance had run out and that I would need to get another one which I did and purchased. I then received a email stating that the policy had been suspended.
This turned out to be my previous policy but that was not made clear
11 maart 2026
Antwoord van Surewise
Good afternoon Mr Campbell,
Thank you for taking the time to leave a review.
We are sorry to hear that the communication regarding your policy was not very clear.
We do provide individual policy numbers on all correspondence so that the policies can be easily identified, however, I appreciate that this can be a little confusing if you had purchased another policy.
I have sent a separate email to you directly to explain this more in detail.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Nicola
Surewise
Mobility scooters insurance
Easy to use looking for insurance for my mobility scooter great price for what I wanted definitely recommend
7 februari 2026
Antwoord van Surewise
Dear Michelle,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
ll I wanted as a quote
18 maart 2026
Antwoord van Surewise
Good afternoon Mr Shepherd,
Thank you for taking the time to leave a review.
We are sorry that the automatic renewal of your policy has caused concern and we appreciate the opportunity to clarify the renewal process.
The policy was set to auto-renew at the time of purchase and this was confirmed within the policy documentation, which also explains how this feature can be switched off at any time.
On the 17th March, prior to renewal, we did reply to your email to state that you can contact us if you did not wish to renew the policy. As no cancellation instruction was received, the policy renewed to ensure there was no gap in cover.
I would be very grateful if you could confirm that insurance is still required.
If you do have any further questions, please do get in contact (Tel: 01268 200 020) so assistance can be provided.
Kind regards,
Nicola
Surewise
Antwoord van Surewise
Dear Mr Hare,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Took my money without me agreeing to…
Took my money without me agreeing to insurance now waiting for refund!!! No claims should have given me at least a pound off
17 maart 2026
Antwoord van Surewise
Dear Alison,
Thank you for taking the time to leave your feedback.
We can confirm when a policy is due to be automatically renewed, email reminders are sent around 28 days before the renewal date, and again the day before the automatic renewal is due to take place.
These emails provide details of your cover, when the policy is due to be renewed, and the cost of renewal. It also provides details on how to stop the automatic renewal if it is no longer required.
Since you didn't receive these notifications, we suggest checking your junk or spam folders to ensure they aren't being filtered.
We apologise for the inconvenience caused, and a refund will be with you within the next 3-5 working days.
If there is anything else we can help you with, please do not hesitate to get in touch.
Kind regards,
Tessa
Surewise
..........
10 maart 2026
Antwoord van Surewise
Dear Mr Schwab
Thank you for leaving us a review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Mobility scooter
Just Browsing through facebook and your company came up so just made enquiries and very happy with your quote and I’ll recommend to my friends
17 maart 2026
Antwoord van Surewise
Dear Brian,
Thank you for leaving us a 5 star review!
Should you have a friend you want to refer, we currently have a refer a friend scheme in place which enables both you and a friend to receive a £10 Amazon voucher. Here is the link to our website with more information: https://www.surewise.com/referral-program/.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Barry
Your Site was easy to navy gate and had all what i needed. Only one thing i couldn't find law assist but happy with what i found .
17 maart 2026
Antwoord van Surewise
Dear Barry,
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Sofia
Surewise
Antwoord van Surewise
Dear Tibet,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
A good experience
The purchase of a new policy was instinctive, very logical and easy, from selecting the coverage I wanted, filling out the necessary forms, selecting the payment options and making the payment. The policy documents are in plain English, not in "Insurance speak". A good experience .
9 maart 2026
Antwoord van Surewise
Dear Ray,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Tanya
Surewise
Antwoord van Surewise
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.