Excellent service Excellent service Andreina was great with assisting us with our order. Quick to respond and keeping us updated on our order status. We are delighted with how our banner turned... Toon meer
Bedrijf heeft geantwoord
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Just wanted to say a massive thanks to Ben and the team. Extremely pleased with our Royal Marines Association Commando Shuffle gazebo. The printing is fantastic — sharp, professional and really mak... Toon meer
Bedrijf heeft geantwoord
Used before some years ago and were super price and quality. Used again for a gazebo top and still superb price and quality but after sending measurements and photos and repeatedly asking for a hexago... Toon meer
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Haven't even received our Gazebo yet but the service provided by the team more specifically Laura has been great from start to finish, sorting out quotes, prices, printing / artwork and everyth... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwer van priëlen
- ook in
- Feesttentverhuur
- Industriële apparatuur leverancier
- Promotieartikelen leverancier
Over Surf & Turf Instant Shelters
Geschreven door het bedrijf
About Surf & Turf Instant Shelters
The UK’s trusted expert in pop up gazebos, custom event branding, and premium event accessories. With over 20 years of experience in delivering high-quality shelters and branded event products, we’ve become a leader in the industry, providing solutions that combine performance, style, and reliability.
Why Customers Trust Us
-
•
Decades of Experience
As a family-run business, we've refined our craft over two decades, mastering the design, manufacture, and delivery of custom shelters, gazebos, and event branding products. -
•
Comprehensive Product Range
Whether you need pop up gazebos, heavy-duty marquees, custom printed gazebos, or branded event assets like flags, banners, inflatables, table covers, and event tables & counters, we have you covered. -
•
Tailored & Branded to Your Needs
We understand no two events are the same. That’s why all our shelters and accessories can be customised with your logos, brand colours, or artwork to create a cohesive, eye-catching presence. -
•
Built for Performance & Durability
Our structures are designed for ease of setup and built to stand up to the elements. From robust frames and quality fabrics to tested anchoring systems, we engineer each product for both strength and longevity. -
•
End-to-End Support & Service
From initial enquiry, artwork support in our in-house design studio, to fast production and delivery, our dedicated team delivers exceptional service at every touchpoint. -
•
Trusted by Events, Organisations & Businesses
We work with clients across trade shows, festivals, markets, corporate promos, sports events, weddings, and more — helping them stand out and stay protected.
What Sets Us Apart
- • Expert Leadership - Surf & Turf are recognised in the events sector for innovation and reliability in pop up gazebos and custom event branding.
- • Quality First - Every product is crafted to exacting standards, ensuring you get performance that matches the visual impact.
- • Full Branding Capability - From printed tents to bespoke banners, flags, and accessories, we deliver one-stop, branded event solutions.
- • Fast & Reliable Delivery - We pride ourselves on efficient turnaround times, meaning your event prep doesn’t suffer delays.
- • Customer-Centric Approach - Your success is our success. From design advice to post-event support, we’re here for you.
Let Surf & Turf Instant Shelters be your go-to partner for all your event shelter and branding needs. Whether you're investing in a custom pop up gazebo or equipping a full event stand, we bring industry leading expertise, dependable products, and a passion for making your brand shine through.
Contactgegevens
Toolbank House, Lyncastle Way, Barleycastle Ln, Appleton Thorn,, WA4 4ST, Warrington, Verenigd Koninkrijk
- 01925 819608
- info@surfturf.co.uk
- surfturf.co.uk
4,7
Uitstekend
242 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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2-3 delivery is a joke!! Still waiting week later.
Ordered on 21st July for some spare parts for their broken gazebo; it is now the 28th July, and the order has not even left the depot yet.
Website states 2-3 working days for delivery. Yet not left the warehouse yet?
28 juli 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you for getting in touch.
I am sorry to hear that your order is experiencing a delay. I can appreciate your frustration, especially as the order was placed on 21st July and our website advises a delivery timescale of 2-3 working days.
Having checked the order status, I can see that there is an unexpected delay with the courier but that this has been resolved and should be with you tomorrow.
So sorry for the inconvenience this may have caused and please don't hesitate to get in touch if there is anything else you need in the future
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your kind words Stephen! We're delighted to hear that you were pleased with both the quality of our shelters and the service you received. Your feedback means a lot to our team, and we truly appreciate your support. We look forward to helping you again in the future
Enthusiastic well informed and helpful…
Enthusiastic well informed and helpful staff showed us the gazebo and accessories , provided answers to the few questions we had.
5 mei 2026
Antwoord van Surf & Turf Instant Shelters
Thank you for your wonderful review! We're delighted to hear that our team was able to answer your questions and help you find the right gazebo and accessories for your needs.
Providing knowledgeable, friendly service is something we take great pride in, so it's fantastic to know your experience reflected that. We really appreciate your feedback and look forward to assisting you again in the future.
Thanks for choosing us!
What a great find
What a great find. A new business for me, who have truly excellent quality products and as important, a great team supporting the sale, super fast shipping, queries and extra zip panel I needed ( special thanks to Leanne). I will never source a gazebo anywhere else. Highly recommended to anyone looking for quality that will last. My Canopro Elite in silver works perfectly in my garden. 3m x3m, I put up by myself, yes 2 people would have been easier. Intuitive product and set up. Look online for a video to guide you as needed. A no regrets purchase that will last a very long time through all seasons.
17 juli 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your fantastic review! We're delighted to hear that you've had such a positive experience with both our products and our team.
We'll be sure to pass your kind words on to Leanne, who will be thrilled to know she made a difference. It's great to hear that your Canopro Elite gazebo was straightforward to set up and is performing perfectly in your garden. We especially appreciate you sharing your experience of assembling it yourself and recommending the online videos for additional guidance.
Providing durable, high-quality products backed by excellent customer service is exactly what we strive for, so it's incredibly rewarding to know we've earned your trust for future purchases.
Thank you again for your recommendation and support. We hope you enjoy your gazebo for many years to come!
Excellent service from start to finish
Excellent service from start to finish. Advisor was great on which gazebo would suit our budget. Item arrived and is even better than expected. The details on the badges we requested are great. Very strong and professional gazebo. Would definitely recommend.
20 juni 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your fantastic review!
We're thrilled to hear that you received excellent service from start to finish and that our advisor was able to help you find the right gazebo to suit your budget. It's especially great to know that the finished gazebo exceeded your expectations.
We take great pride in supplying strong, professional quality gazebos, so your feedback means a lot to our team. Thank you for your recommendation, and we look forward to helping you again with any future event or branding requirements.
Enjoy your new gazebo, and thanks again for choosing us
Great quality product
Great quality product, speedy deliver, excellent transparent communication
19 maart 2026
Antwoord van Surf & Turf Instant Shelters
Thank you for your kind review!
We're delighted to hear that you're pleased with the quality of your product and that it arrived quickly.
We really appreciate your feedback and your support. Thank you for choosing us, and we look forward to helping you again in the future!
We ordered for a second time from surf…
We ordered for a second time from surf & turf and continue to be impressed. The art work on our gazebo cover looks amazing and they went above and beyond to ensure we had it for our upcoming event!
14 juli 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you for your continued support and for choosing Surf & Turf for a second time!
We're delighted to hear that you're impressed with your new gazebo and that the artwork on the cover turned out exactly as you hoped.
We're also pleased we could help meet your event deadline. Going the extra mile for our customers is something we always strive for, and we're glad we could make it happen.
I am a director of a local sports club…
I am a director of a local sports club and was looking for a branded gazebo and flags for promotional and recruitment events. We need an affordable option that didn't translate into poor specification or quality.
I sounded out my local business community and 5 companies were recommended, including Surf & Turf. When we began exploring specifications and pricing one Surf & Turf options stood out combining a branded gazebo, branded back wall and two 3.5 flags.
We weren't sure and trusted the team to support us, and they were simply fantastic. We shared high res design images and they did the rest. They turned the order around within 2 weeks against a hard stop for our town's festival. The quality of the product is nuts in terms of design and build and the service experience was exceptional.
I rehearsed putting up the the gazebo and taking it back down again and could do both alone in under 10 mins.
It is rare you meet a small company that is this well run, led with a passion for their service and their product.
Genuinely top banana.
12 juli 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We're absolutely delighted to hear that your experience with Surf & Turf exceeded expectations from start to finish. It's especially rewarding to know that, after comparing several suppliers, our combination of quality, value, and service stood out for your club's needs.
Helping organisations like yours create a professional and eye-catching presence at community events is exactly what we're passionate about. We're thrilled that you found the ordering process straightforward and that the team could take your artwork and turn it into a finished product that was ready in time for your town festival.
It's fantastic to hear that you're impressed with the quality of both the branding and the build, and that the gazebo is so quick and easy to set up and pack away. Convenience, durability, and great presentation are all things we strive for, so your feedback means a great deal to us.
Your kind words about our team and the way we run our business are truly appreciated. Reviews like yours make all the hard work worthwhile.
Thank you again for choosing Surf & Turf, and for your wonderful "top banana" endorsement! We wish your club every success with its future promotional and recruitment events and look forward to supporting you again in the future.
100% we will use Surf & Turf again!!
100% we will use Surf & Turf again! They pulled out all the stops to ensure our gazebo was made up & delivered in time for our event. The staff (especially Leanne) are brilliant! Friendly, helpful & so patient. Truly fantastic service and our Gazebo looks fabulous too! It really did stand out at the show. The colour & quality is stunning!
MASSIVE THANK YOU!!!
3 juli 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you're so pleased with your gazebo and the service you received. Going the extra mile to make sure everything was produced and delivered in time for your event was our pleasure, and we're thrilled that it helped your stand stand out at the show.
Leanne and the rest of the team will be especially pleased to read your kind words. We pride ourselves on providing friendly, helpful service, so it's wonderful to know that this made such a positive difference to your experience.
Terrible experience
Terrible experience. Ordered package 6 off their site, when it came, I had another businesses roof and missing a side wall and my banner.
Called them up and was called a liar multiple times by a female advisor and female manager. Shouted at for telling them they are wrong. Saying I hadn’t paid for 4 walls when their package includes it and all the proofs of artwork had 4 walls. Took ages to get the additional stuff.
Told me to use the other businesses roof at my event which I was at when setting up and realised the error so lost a day trading. Tried to sort something out with them and they just ignore you. I would use gala tent next time for sure
Now working with my insurance to claim back loss of earnings against them due to them not will to come up with a solution. Luckily I had an email from them accepting all liability.
The below reply states they didn’t call me a liar, a female manager was shouting at me down the phone saying I hadn’t ordered 4 sides after her staff member told her I hadn’t, even though I ordered there pre made package with 4 sides. There staff member got upset because she realised all her mistakes and that I wasn’t lying so played the victim. So let’s call a spade a spade. Don’t worry you will be hearing from us legally.
The reason you say you are going above and beyond to offer a free flag is because you know how much of a bad mistake the agent and manager made
29 juni 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you for your review, Ben.
We're sorry to hear you remain dissatisfied, however we feel it's important that we address some inaccuracies here for the benefit of other customers reading this.
You are correct that there was a warehouse picking error on your order, and we take full responsibility for that. We apologised unreservedly at the time and acted promptly to resolve it. As a gesture of goodwill, we offered you complimentary branded products free of charge an offer that goes well above our standard obligations.
We do need to address your claim that you were "called a liar multiple times" this is categorically untrue. What we cannot allow to go unchallenged is the suggestion that our team behaved unprofessionally, when in fact the conduct during your calls caused significant distress to a member of our staff.
We genuinely regret the inconvenience the fulfilment error caused you, and we acted in good faith throughout to put things right. We wish you well.
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your kind words!
We're delighted to hear you had a wonderful experience and that everything was completed quickly. Providing fast and high-quality service is always our goal, and your feedback means a lot to us.
We look forward to serving you again soon!
I have to admit I was to quick to judge…
I have to admit I was to quick to judge this company on my resent order and I im sorry to have written my 1st review . So I confirming this does not reflect anything nasty or bad about Surf & Turf ... There was miss leading information on there website about what is included with the gazebo but this has now been corrected ..Also they responded quickly to an error with my order which was to no cost to me . Everything is correct now and all parts have now been delivered…Thank you to all staff at Surf&Turf . With out a doubt I will be using Surf & Turf again and highly recommend this company.
7 mei 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you for taking the time to update your review, we really appreciate it. We’re sorry for any confusion caused by the initial website information and truly value your understanding while we resolved this. Our team always aims to put things right quickly, so it’s great to hear everything has now been delivered correctly and to your satisfaction.
Your kind words mean a lot to us, and we’re grateful for your recommendation. We look forward to serving you again in the future.
Lost in transit
Order placed Wednesday 29th May and was hoping be here in 2 days .But no only the frame turned up on 1st May .We wanted it for a big family bbq …Totally pissed off as the side walls / roof and weights will not be here till Tuesday 5 May .
1 mei 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you for your feedback, we’re sorry to hear you were initially disappointed with the delivery. However, we can confirm that the remaining items of your order were successfully delivered on Saturday 2nd May, in time for your planned BBQ.
The delay you experienced was due to delays with the courier service rather than anything on our end. While this was outside of our control, we understand how frustrating delays can be and apologise for the inconvenience it may have caused.
We appreciate your patience and hope the gazebo was able to be enjoyed as planned. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your kind words! We’re really pleased to hear you’re happy with both the product and our customer service.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to serve you again in the future.
Trouble with courier on a return,Laura…
Trouble with courier on a return,Laura and Amanda were amazing and went beyond to help
Please pass on my thanks
Tina
30 maart 2026
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your kind feedback. We’re really sorry you experienced issues with the courier, but we’re delighted to hear that Laura and Amanda were able to step in and support you. We’ll be sure to pass on your thanks to them.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Antwoord van Surf & Turf Instant Shelters
Thank you for your feedback! We’re glad to hear you had a positive experience with both our sales and customer service. We really appreciate your support and hope to see you again soon
Antwoord van Surf & Turf Instant Shelters
Thank you for your lovely feedback! We’re glad to hear you were happy with the service and that your products look great so far. If you need any help or have questions, we’re always happy to assist.
No worries with this company!
I would not hesitate to recommend this company to any of my friends or family. Thier customer service is top draw, and so are there gazebos, what's not to like. Great work everyone!
8 april 2026
Review zonder uitnodiging
Antwoord van Surf & Turf Instant Shelters
Thank you so much for your kind words and recommendation, it really means a lot to everyone here. We’re delighted to hear you rate our customer service and gazebos so highly. Knowing you’d confidently recommend us to friends and family is the best compliment we could receive.
Thanks again for your support, and we look forward to helping you again in the future!
Excellent service
Ordered on phone on Wednesday, delivered on Thursday. Excellent service, very helpful staff. Can’t fault them.
18 maart 2026
Antwoord van Surf & Turf Instant Shelters
Thank you for your great feedback!
We’re really pleased to hear everything ran so smoothly, from placing your order to next-day delivery. Thanks again for your support, we really appreciate it!
Antwoord van Surf & Turf Instant Shelters
Thank you for your feedback! We’re really pleased to hear you’re happy with both the service and the product. Your support is much appreciated.
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