If I could give a minus score I most certainly would. Do not EVER purchase from Susan and Michael boutique!! They are the biggest SCAM company I've ever come across. I purchased a pair of jeans and wh... Toon meer
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Lees wat reviewers zeggen
NEVER, NEVER buy from this company. bought a jacket from Susan & Michael, not knowing this is the same company as Susan Boutique. The item was beyond rubbish. Waiting for my refund!! These companies s... Toon meer
Worst quality! Cheapest!! These are not real designers!! Fake! They outsource from China cheap labor/material! This return policy is ridiculous! Like previous reviews you pay to ship back to Asia plus... Toon meer
They are Scammers - this is not a legit business. DO NOT BUY ANYTHING FROM THEM, you won't get it and they will lie to you about delivery of merchandise. The only communication is by on-line, there... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At our boutique, the customer always comes first. With over 25,000 satisfied customers we pride ourselves on personalized service and a commitment to excellence. Our team is dedicated to ensuring your satisfaction, whether you're shopping for something special or just browsing. Thank you for choosing us!
Contactgegevens
Verenigde Staten
- susan-boutique.com
1,4
Zeer slecht
115 reviews
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We’re prompt getting back to me on a…
We’re prompt getting back to me on a return and handled my issue immediately and professionally.
I will definitely order from this company from now on.
29 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience with your return and that our team was able to assist you promptly and professionally. Your trust means the world to us, and we’re thrilled to have you as a valued customer. We look forward to serving you again soon!
quick shipping and qua clothing.
9 april 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
We’re happy to hear you were pleased with the quick shipping and quality clothing. Your support means a lot to us! Let us know if we can assist you in any way.
Cheap and unwearable
I ordered a dress and realized it must be coming from overseas as long as it took to deliver. I received it today and it is horrible. The fabric is cheasy plasticky feeling looks like it was just stitched up and mailed. fabric color is dull. No tag inside. I've seen quality home-made clothing. This is the lowest quality ever. It feels terrible on. I am not going to bother shipping it back, nor give it to a thrift store. Who would want it? It went into the garbage.
28 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for sharing your feedback. We sincerely regret that the dress did not meet your expectations and that you had such a disappointing experience.
We truly appreciate your honesty and will use your feedback to improve our products. If you’d like, we’d be happy to offer further assistance—please reach out to our customer service team at susanboutique.paypal@gmail.com and we’ll do our best to make things right.
Wonderful customer service! Love the blouse!
The first blouse I ordered didn't fit. When I wrote to the company they responded very quickly and stated that they would send the next size larger for me, without my having to send the other blouse back to them! My goodness who does that? This is my second experience ordering from them (the first was a sweater I love!!). I will certainly be a continuing customer! Thank you!!
27 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our service and that you love your sweater and blouse. Our goal is to make shopping as seamless and enjoyable as possible, and it’s wonderful to know that we could provide that for you.
Your continued support , and we can’t wait to serve you again ❤. If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out.
quick delivery
The items I received were well made and just as pictured
26 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for the amazing feedback! We're so glad to hear that you're enjoying the sweater We truly appreciate your support!
I ordered a coat that arrived a month…
I ordered a coat that arrived a month after the order date. It arrived in the wrong color. It says that for a return, we must contact them so they can provide us with the return details. However, they don't respond to any emails. Be wary of this company.
19 april 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
We sincerely apologize for the delay in your order and for the issue with the color. We understand how frustrating this experience must have been. Our team is committed to resolving this matter, and we truly appreciate your patience. If you haven’t received a response to your emails, please reach out again, and we’ll prioritize assisting you with the process. Your satisfaction is important to us, and we appreciate your feedback as we work to improve our service.Please contact our support team at susanboutique.paypal@gmail.com with your order details, and we’ll work to resolve this promptly.
HORRIBLE COMPANY-
HORRIBLE COMPANY- DO NOT BUY FROM THEM- THEY SAY EVERYTHING IS ON SALE SO NO REFUND IS MADE! Items arrived 6 weeks later- cheaply made in another Country!!
S C A M M E R S!!!!!!!!!
21 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Hi Ma'am Patricia
We’re sorry to hear about your experience and appreciate your feedback. While sale items are generally non-returnable, we’d love to explore a possible solution for you. Please contact our support team at susanboutique.paypal@gmail.com, and we’ll do our best to assist you!
Susan's Boutique very poor quality
Susan's Boutique is not an Anerican company. My bank sent me a fraud message when I tried to pay for my purchase. I pushed my order through. When I received my items, they were badly sized, poorly made, and I wished to return them. My emails mysteriously disappeared with my confirmation number. I tried multiple times in multiple ways to contact the company to no avail. They never responded. Do not buy from this company. They offer a "refund" but when requested, they tell you you've purchased from their discounted items. If you look through their website, all items are discounted. This is how they handle not having to give refunds
21 mei 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
We're truly sorry to hear about your experience. Susan's Boutique was founded in the U.S. and now operates worldwide. We are committed to providing quality products and reliable service. We take all feedback seriously and are continuously working to improve.
If your order didn’t meet expectations, we’d love to assist you. Please contact our support team at susanboutique.paypal@gmail.com with your order details, and we’ll work to resolve this promptly.
Best regards, Susan’s Boutique
Definitely a favorite!
Easy to use as well as a great product. One of my new favorites all the way around.
14 april 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for the fantastic feedback! We're so glad to hear you're happy with both our support and the product. We truly appreciate your business and look forward to serving you again soon! 🎉
Love the sweaters.
21 april 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you so much! We're thrilled that you love the sweaters. Enjoy wearing yours, thank you for choosing us :)
These shoes are so comfortable
These shoes are so comfortable. I am almost 70 and need comfy shoes. It’s was a little cold to wear so I walked around the house in them. They fit well and I love the space for my big toe. That option makes it much more comfortable. Plan to use them on cruise next month and the rest of the summer. Shipping was great, true to size and came as it was presented.
26 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your good feedback!
Glad to hear the shoes are comfy and a perfect fit! If you need anything else, we’re always here to help! Thank you for choosing us!😊
Quality Products
Everything I have purchased has been of the highest quality. I highly recommend Susan Boutique.
15 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your wonderful feedback! We're thrilled that you've been happy with your purchases and truly appreciate your recommendation. Your support means so much to us, and we look forward to serving you again!
Poor quality & had to pay to return to China
The quality of the dress was poor and didn't fit so I wished to return it, on their website they do state you have to pay for any return which would be fair enough except what their website doesn't say is you have to pay for it to be returned to China, therefore the cost of returning the item was 50 % of what I paid for the dress so will not be buying from them again, buyer beware definitely applies in this case
I will say I did receive a timely refund but obviously effectively this dress still ended up costing me £15 even though I returned it.
5 april 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
We’re sorry that your experience didn’t meet expectations.
We’ve sent you an email regarding a resolution – please take a moment to check it. We’d love to sort this out for you.
Received a $13.00 refund for a $50.00…
Received a $13.00 refund for a $50.00 purchase. (They say no refunds which I am fine with, IF I did something wrong, but THEY sent the wrong sweater (2x) and said they were sorry that’s all they could do. If you own the company there is more you can do! Make it right! I can’t even wear the two they sent!
14 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Hi Dave,
Thank you for reaching out and sharing your experience with us. First and foremost, we sincerely apologize for the inconvenience caused by receiving the incorrect item. We are reviewing our processes to ensure this kind of mistake does not happen it again. We take your feedback to heart and will use it as an opportunity to improve.
However, If this resolution works for you, You may directly reach out to our email: susanboutique.paypal@gmail.com. please provide us your order number, preferred size, and color, so that we can process your replacement promptly :)
Thank you!
very happy with my beautiful sweater
very happy with my beautiful sweater, just as nice as the photo. Also was careful packaged. I will definitely be ordering from Susans boutique again
16 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you so much for sharing your experience! We're thrilled to hear that you’re happy with your order and that we could earn your trust. If you need anything else, we’re always here to help! Thank you for choosing us!😊
Really poor quality
I order two long sweaters, one black and one pink, really poor quality, too expensive never buy again,
15 februari 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your feedback. We’re sorry to hear that the quality of the sweaters did not meet your expectations. Your comments are important to us and will help us improve.
Unique Sweater
I love the quality and fit of this unique sweater. Will look great with leggings and boots. I appreciate being able to shop online with a small business.
14 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you so much for your kind words! We're thrilled to hear that you love the quality and fit of the sweater. It sounds like it’s going to be a perfect combo with leggings and boots! We truly appreciate your support for our small business, it means the world to us. If you ever need anything else or have any questions, don’t hesitate to reach out. Happy shopping! 😊
delivered quickly
delivered quickly. It was a great prize for a game during a Baby shower.
5 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your review! We're glad your order arrived quickly and made a great prize for the baby shower. We appreciate your support and hope to serve you again! 😊🎉
4 Great Sweaters
I ordered 4 unique sweaters for a reasonable price and I was very pleased with the shipment
4 maart 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your review! We're so happy to hear that you loved your sweaters and were pleased with the shipment. We appreciate your support and hope to serve you again! 😊✨
Beautiful quality sweater
I have gotten many compliments and the sweater is so cozy
19 februari 2025
Review zonder uitnodiging
Antwoord van Susan Boutique
Thank you for your kind words! We're thrilled that you love your sweater and that it's getting you lots of compliments. Enjoy the coziness, and we hope to serve you again! 😊✨
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