Sussan Reviews 

I was given an online voucher from Sussan to the value of $15.00 and I asked if it could be transferred to a store voucher. My request was refused so when I tried to use it towards an online purchase in the voucher box, it was declined. I contacted customer support and never had a response so complained in store and sales person was going to email them. So far I have not had a response and nobody picks up the phone. Terrible customer relations. I would give zero stars if that was an option.

Susan C

We were served by Rachel in the Bunbury store, who was so welcoming (we were from Perth) - Rachel helped us with our purchases despite the store being minutes away from closure - how refreshing to be served by someone who genuinely wanted us to have a great shopping experience! thanks Rachel.

I ordered online and paid in full. Received an email to say my order was on its way. Then two days later another email to say one of the products I had ordered was out of stock and I would receive a refund. (The product was still showing as available on their online site.) I received a $30 refund for what had cost me $50. There is no way to contact them from New Zealand. No reply to my email asking why my order had been cancelled- but no shortage of marketing email. What a scam! Will never order from them again.

I ordered a size 12 nightie online that I had been eyeing off for ages, which was finally reduced to half price, paid express delivery (which was the only option), and when it arrived it was huge.
The only way to exchange it, was to PAY for a return label and then reorder another in a smaller size and then also pay ANOTHER delivery fee. So THREE delivery fees all up. Taking it back to a store, as suggested by customer service was not an option for me, as there is no Sussans close to where I live. I was also told that the delivery fee is nothing to do with them, as the fee goes to Australia Post. The girl on the other end of the phone really couldn't have cared less, no apology, nothing. Just a very over happy 'Have a good day' and hung up knowing I was upset.
I ordinarily love Sussans, and have spent a lot of money there over the years, but after this experience, I will not be shopping from there again.

Well displayed easy to see what you want very helpull staff

Whilst the product-black denim jeans-are a good fit, the delivery options from online shopping only offer “express post” at $12.95, promised within 1-3 business days.
Of course “Australia Post was at fault”, according to the Sussans online customer “service” officer, but the argy-bargy about it when it arrived on the Thursday, after ordering on the Sunday night online, left a bad taste in my mouth. Why even propose it could arrive on Day 1 at all? Plus, so much for offering Express Post! Easy to blame Australia Post.

Customer Service at Sussan’s was more interested in taking me to task about when it was actually processed at the warehouse.

I received exactly what I ordered in very good time. Unfortunately I ordered the wrong size but it was no problem to return and their steps of how to do this easily followed. Changed sizes and received again good time. No hesitation in ordering from this Company.