Such a great business model, good value, more sustainable and always had easy and friendly customer service. Love my bike and have no stress about maintenance or theft. Perfect for getting around Lond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always approachable and friendly staff. Been with Swapfiets since 2021, appointments are very flexible and easy to book. They can even collect bike anywhere within reasonable time period. For hassle... Toon meer
Bedrijf heeft geantwoord
These bikes have an unusual integrated locking mechanism where the key stays in the bike when you are riding it, and must be removed when you leave it. In my absent mindedness I forgot to remove the k... Toon meer
Bedrijf heeft geantwoord
Quincy was patient in explaining the types of bikes on offer & benefits of subscription over long term periods. Thanks for letting us trial your traditional Dutch bikes today & we'll be back for a pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Contactgegevens
Verenigd Koninkrijk
- support.uk@swapfiets.com
- swapfiets.co.uk
4,3
Uitstekend
409 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Shady cancellation practices- avoid!
I gave written notice by email of my intention to cancel one month in advance, and returned my bike within this period. Despite this, they have charged me for a further month (because I didn’t email them my date of birth?). They have just sent my debt to a collection agency. The outstanding amount is less than £3. Avoid at all costs.
3 april 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Aisling,
Sorry to hear your request of cancelling could not be completed correctly!
When a subscription is terminated by e-mail or via phone call/whatsapp, we require a customer’s date of birth for verification to access in personal data.
We do our best to avoid including the debt collection agency by sending our members five email reminders in case of a missed payment. Only if the payment has not been done after five weeks, the invoice will be forwarded to the debt collection agency.
If you have any more questions about this, please send us an email support.uk@swapfiets.com
Best,
Team Swapfiets🚲
Great experience at the store in…
Great experience at the store in Spitalfields! Got my Power 1 e-bike today and looking forward to my new commute.
18 mei 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your kind review! Enjoy the bike 💙🤩🚲
Kind regards,
Nora from Swapfiets
Awful service
Incredibly rude telephone service. I upgraded to the Power 7 in March 2023, but wasn't advised that I would effectively receive two bills at the beginning of April, which has left quite a dent in my finances for the month - spoke to a woman on the phone who effectively told me that it was "my life, not hers" before hanging up the call.
Update: after waiting for a response to my complaint, I was offered a measley £10 off of my next bill. This is apparently an adequate compensation for the level of financial strain I was left under for a month. Incredibly poor customer value - when my contract is up, I will be looking elsewhere. Terrible service.
The point is that I wasn't advised about this double billing in one month and this lack of information led to a serious financial strain for me in that month - the rudeness of the advisor added further stress. No efficient or appropriate compensation or apology was offered.
7 april 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Bobbie,
I'm sorry to hear about your experience on the phone.
We will discuss your feedback with the team to make sure it does not happen again.
As for the charges, our bills always go out on the 1st of the month. If you start/upgrade a subscription after the 1st, the bill will be added to the next run. The amount you paid for the city bike in March should be credited to your account.
If you have any more questions about this, please send us an email at info@swapfiets.uk.
Kind regards,
Lotte
Thank you
Thank you for your good service today and your driver nice friendly chap today who got me back on two wheels
30 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the nice review, Donald!
We're glad you were able to get on your bike quickly!💙🤩🚲
Yes lots off amizing cycle
10 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for the review, Aroman!
We're so happy to hear this! 💙💙🚲
Good and friendly service
Good and friendly service. Only issue was that I had to wait a bit over 48 hours to have my deficient bicycle replaced.
29 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the review, Johannes! 🤩
We are sorry your bike had issues, it doesn't happen often but it can happen unfortunately!
We definitely aim to offer repairs within 48hours, when possible!
Apologies, if this time the wait was a bit longer than expected.
We're glad to see you happy with our service, despite the inconvenience! 💙💙🚲
Antwoord van Swapfiets UK
Hi Alpha! Thanks for the review 🤩! Lovely to have you with us! 💙🚲💙
Very bad experience.you gyz gave me…
Very bad experience.you gyz gave me unfit cycle which is to hard for running..I really disappointed for that
25 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi! I'm sorry your bike had issues, it doesn't happen often but it can happen unfortunately: that's why repairs/replacing the bike is included in the service! If you want to contact us at info@swapfiets.co.uk (or +44 20 38 08 00 05) we can discuss this further! 💙💙
They solved my issue with the bike very…
They solved my issue with the bike very quickly and easily.
27 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the nice review,Louise!
We're glad you were able to get on your bike quickly!
🚲💙
I got a puncher in my bicycle
I got a puncher on my bicycle. The company member gave me a new bike in 5 minutes. It’s amazing
24 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
I'm glad you were able to get your bike swapped! Thanks for the kind review Patel 😊🚲💙
Ultra-efficient bike swap
Swapped my bike today, at my house. Got a message 20 min in advance and transaction done within 2 minutes. Absolutely brilliant
22 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review, Willem!🤩
We're glad to see you satisfied with our service! 💙💙🚲
Swap was easily scheduled
Swap was easily scheduled, and was done quickly and efficiently.
21 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the nice review, Theo!
We're glad you were able to get on your bike quickly!💙🤩🚲
Thank you
The team member who greeted me and made me feel very welcome. Accommodated very quickly to help me out.
17 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for the positive review, Hannah! 💙💙🚲
It's very very good I'm so happy
16 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review, Jay🤩! We're happy to have you with us as well!! 💙💙🚲
Good customer service
15 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review, Nouz! We're so happy to hear this! 💙💙🚲
Very fast service
13 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review,Riyaz!🤩
We're glad to see you happy with our service! 💙💙🚲
Antwoord van Swapfiets UK
Hi Mudassir! Thanks for the review 🤩! Lovely to have you with us! 💙🚲💙💪
Staff are very much cooperative and…
Staff are very much cooperative and helpful solved my problem in minutes. Highly recommend and very good experienced
11 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you Hardik! 🤩🤩 I'm very happy to hear this! We really appreciate you spending time to leave a review! 💙💙💙🚲
I showed up right when the shop was…
I showed up right when the shop was closing. The lights were off and the two guys were ready to go home after a long day, no doubt. They could have refused to serve me, but they kindly stopped what they were doing and took care of my needs - I wanted to swap my bike for a new one because I had been riding it for nearly 9 months and the rear light was busted. Five minutes later I was on my way on the same bike (new) with a rear light working. Thank you. Love the service even more now.
P.S. We forgot to test the bell. It doesn’t work well (gets stuck). So, I’ll be back.
11 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi James! I'm so glad to hear it, I'm actually quite proud to have colleagues like this! 🤩 Thank you for these kind words. Feel free to come back to change the bell whenever you want! 💙💙💙🚲
Efficient and friendly service
Fast, Efficient and friendly service
10 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review,Ivan!🤩
We're glad to see you satisfied with our service! 💙💙🚲
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