The support team is there to answer any of your questions and any concern you may have pretty much 24/7. The senior staff team are quick to help and respond to their tickets regarding any deeper issue... Toon meer
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Lees wat reviewers zeggen
I payed for a challenge and the Swayfunded did not give me my challenge also they don't want to pay my money back idk why, i also have every single proof that i did pay to swayfunded. And the service... Toon meer
Bedrijf heeft geantwoord
Just passed my phase 2. Currently waiting on KYC process. I did have login issues during phase 1 which didn’t allow me take many of my A+ setups but customer service did an exceptional job and did res... Toon meer
Bedrijf heeft geantwoord
Trustworthy. The experience I had with this prop firm was like no other. Especially when I'm talking about customer service. Everything is a lot more personal. With certain issues, even the CEO will h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Sway Funded, we believe talented traders deserve the opportunity to prove themselves and be rewarded for their performance. Built for traders who value flexibility, transparency and opportunity, Sway Funded provides a range of trading challenges designed to suit different strategies and experience levels.
Contactgegevens
Verenigd Koninkrijk
- support@swayfunded.com
- swayfunded.com
4,1
Goed
619 reviews
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In everything business related
In everything business related, customer support and customer satisfaction is priority for success/longevity.
Myflashfunding is absolutely wonderful in those areas
19 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your feedback! We firmly believe that exceptional customer support and satisfaction are key to long-term success in any business. We're thrilled to hear that you find MyFlashFunding to be wonderful in these areas.
We're committed to providing the best possible experience for our traders and always strive to improve our services. If you ever need assistance or have any questions, please don't hesitate to reach out.
Best regards,
Zay
Worst experience, worst platform, worst customer service. It's really a bad experience
It is truly the worst experience. The candles were manipulated and my account was lost within two days of trading. They are truly scammers. I do not advise anyone to deal with them.
18 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your feedback. We take such allegations seriously and want to clarify that we have no control over spreads or prices, as they are determined by live market liquidity from our liquidity providers. Manual manipulation of candles or prices is not possible on our platform.
If you have any specific evidence or proof to support your claim of manipulation, we encourage you to share it with us. We are committed to maintaining a fair and transparent trading environment and would like to investigate any legitimate concerns thoroughly.
If there has been a misunderstanding, we request that you reconsider your review. Our goal is to ensure a positive experience for all our traders, and we are here to address any issues you may have encountered.
Thank you for your understanding.
Best regards,
Zay
The worst prop firm ever experienced
The worst prop firm ever experienced, full of red flags.
I was kicked out of their Discord server because of questioning the firm of ethics for recruiting new clients with an ongoing problem of very high slippage and spread for more than a month. All they can do is ask those affected to raise tickets but more than 90% are affected. No other prop firm uses only 1 platform which happens to be MatchTrader and is a lousy platform.
10 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your feedback. We want to address your concerns and clarify our policies.
Firstly, we do not kick or ban users from our Discord server without valid reasons. Some individuals were temporarily timed out, while others were banned for threatening, harassing, or sending bots to our Discord, which is not tolerated. We welcome questions and constructive feedback, but consistently being rude to our support staff crosses the line and may result in moderation actions.
Regarding the issues of high slippage and spread, we acknowledge that there have been challenges, and we have been actively working to address them. We always encourage affected traders to raise support tickets so we can resolve their issues promptly. Even if someone is banned from Discord, their payouts are not denied, and they can still open support tickets for assistance.
We are committed to providing a fair and transparent trading environment and value your feedback as we strive to improve our services.
Best regards,
Zay
The worst prop firm ever experienced
The worst prop firm ever experienced. I am into prop trading for the past 3 years and had purchased more than 70 evaluation accounts from different prop firms. My Flash funding is worst of all with a very high spreads. Overall realized its a worst platform when I took my first trade itself.
17 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your experience with us. We're sorry to hear that you had a negative impression of our platform. We strive to provide a competitive and reliable trading environment for all our traders.
We understand your concern about the high spreads. Our CEO has addressed the issue with Gold spreads, and it has since been resolved. We advised traders to avoid trading Gold during that period to prevent any inconvenience. Apart from this temporary issue, many traders are trading on our platform without any problems.
We value your feedback and are committed to continuously improving our services. If you have any specific issues or further concerns, please don't hesitate to reach out to our support team. We're here to assist you and ensure you have a positive trading experience with us.
Best regards,
Zay
All I can say is the support system of…
All I can say is the support system of flash funding are the best,they attend to my issues very fast nd sorted it very quickly for me.
14 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your kind feedback! We're thrilled to hear that our support system met your expectations and resolved your issues quickly. We strive to provide the best possible service to our traders and appreciate your recognition of our efforts.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Zay
I love to trade with My Flash Funding
I love to trade with My Flash Funding.
First, they are fast in solving technical problems. In Feb-March, their migration from Metaquotes to Match trader was done in a very efficient manner. By end of March, they migrated everyone over to Match Trader. The migration itself was over in a few hours in a weekend with very little hitch. This is May and there are some prop firms which are still not allowing US clients because they are slow in migrating to a new platform.
The support team team is very patient and responsive.
They are not perfect. For example, last three weeks, they are slow in providing funded accounts, slow in payout and the spreads are larger than a live broker. But I have trust that the management team will solve the problems.
13 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your feedback regarding your experience with My Flash Funding. It's great to hear that you appreciate their efficiency in solving technical issues and their responsive support team. Your insights into their areas for improvement are valuable, and it's reassuring to know that you trust the management team to address these concerns. If you have any further feedback or questions, feel free to let us know!
Best regards,
Zay
worst propfirm lots of slippage issue…
worst propfirm lots of slippage issue try another propfirm
13 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're sorry to hear about your experience and the issues you've encountered with slippage. Ensuring a fair and reliable trading environment is a priority for us, and we take feedback like yours seriously. We'd like to investigate this matter further to understand the root cause and address it promptly. Please provide us with more details about the specific instances of slippage you've experienced so that we can take appropriate action.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We're committed to improving our services and providing the best trading experience possible for our clients.
Best regards,
Zay
Promptness of service from support team
I paid for an account with MyFlashFunding and within seconds, received my credentials to trade and I have actually started trading.
Also they are prompt to respond to questions and the support team guided me to make sure I was satisfied.
12 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your experience with MyFlashFunding. It's great to hear that you received your trading credentials promptly and that the support team assisted you well with any questions you had. If you have any further feedback or need assistance in the future, don't hesitate to reach out!
Best regards,
Zay
They are absolutely scam
They are absolutely scam. Me and two other peoples won a giveaway of swayfunded on 13th april 2024 amd today is 13th may and all winners including me are waiting for accounts and they are making fake promises.
This is absolutely disgrace.
13 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Thank you for your feedback. We are sorry to hear about your experience and want to address your concerns promptly.
We have verified all winners of our giveaway, which took place on May 4th, 2024, and ensured that all 52 selected winners have received their Sway Funded Challenges. Unfortunately, your name was not on the list of verified winners. It’s possible there may have been a misunderstanding or miscommunication.
Regarding the 13th of April, we didn`t conduct any official giveaway from our end, please provide us with more information in this regard.
We take these matters very seriously and strive to maintain transparency and trust with all our clients. Please reach out to us directly at [your contact email/phone number] with any further details so we can investigate this matter thoroughly and assist you further.
Thank you for your understanding.
Best regards,
Sway Funded Customer Support Team
This firm nothing positive to offer as…
This firm nothing positive to offer as it's just time consuming, please don't waste your time and resources messing around here. You won't ever get any of your payouts because all mine got denied and I waited for few weeks without getting anything, So i strongly advise you to stay away from them. My cousin told me of infinitymetrix, and I had an enjoyable experience, the only regret is not knowing about it earlier.
12 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your feedback. We understand your frustration and apologize for any inconvenience you've experienced. Our priority is to ensure that all traders receive the payouts they are entitled to in a timely manner. It's possible that there may have been misunderstandings or issues that need to be addressed.
Our risk team works diligently to review all payout requests and ensure compliance with our policies. If you believe there has been an error or if you have any further questions about your payouts, please open a ticket, and our team will investigate the matter thoroughly.
We appreciate your feedback and will use it to improve our services. If you have any additional concerns or need assistance, please don't hesitate to reach out.
Best regards,
Zay
Fastest 🔥🔥🔥
12 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're thrilled to hear that you're impressed with the speed of our service! If you have any questions or need further assistance, feel free to reach out anytime.
Best regards,
Zay
Doesn’t payout to traders…
Doesn’t pay out to traders and there are numerous of trader waiting for payout since weeks including me.
7 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for bringing this to our attention. We understand your concerns regarding payouts, and we assure you that we are actively processing payments for all eligible traders. It's important to us that our traders receive their payouts in a timely manner.
If you have been waiting for your payout for weeks, we apologize for any inconvenience this may have caused. Please reach out to our support team with your account details so that we can investigate the matter and ensure that your payout is processed promptly.
We appreciate your patience and understanding, and we're committed to resolving this issue for you as quickly as possible.
Best regards,
Zay
The support team response to customers…
The support team response to customers is out of this world. Love them good.
12 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're glad to hear that you're pleased with the support team's response! If you ever need assistance or have any questions, don't hesitate to reach out.
Best regards,
Zay
BEWARE OF SCAM!
Bad service, bad hospitality, seems going to be a next scam, many people get payout delay but they still agresively promoting marketing a discount or promo in social media, unlisted from propfimmatch.com for many reason!
7 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We apologize for any inconvenience you may have experienced and appreciate your feedback. While we strive to provide excellent service and hospitality, we understand that delays in payouts can be frustrating.
Rest assured, we are actively processing payouts for all eligible traders, and while there may have been some delays recently, we are working diligently to resolve them and ensure that everything returns to normal as soon as possible.
Regarding the promotion of discounts or promos on social media, our marketing efforts are aimed at providing additional value to our traders. However, we take your feedback seriously and will ensure that our communications are sensitive to any ongoing issues.
Regarding our unlisting from propfirmmatch.com, we want to clarify that it was a simple misunderstanding, and there were no "many reasons" for it. We value our partnership with propfirmmatch.com and are working to address any misunderstandings that may have occurred.
Thank you for bringing your concerns to our attention. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Zay
my first time being funded was from…
my first time being funded was from myff!
10 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you so much for choosing My Flash Funding for your funding needs! We're thrilled to hear that your first experience with us was a positive one. We strive to provide exceptional support and resources to all our traders. If you ever need assistance or have any questions, don't hesitate to reach out.
Best regards,
Zay
Antwoord van Sway Funded
Hello,
Thank you for your kind words! Providing great customer care service is at the core of what we do here at My Flash Funding. We're delighted to hear that you had a positive experience with us. If there's anything else we can assist you with, please feel free to get in touch.
Best regards,
Zay
Had a problem at first but the customer…
Had a problem at first but the customer service was very nice and they handled it swiftly, nice firm 💯
8 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your experience with us! We're sorry to hear that you encountered an issue initially, but we're glad that our customer service team was able to swiftly resolve it for you. Providing excellent support is a top priority for us, and we're delighted to hear that you found our team to be very nice and efficient in handling your concerns.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to ensure that your experience with My Flash Funding remains positive and seamless.
Best regards,
Zay
Absolutely horrible trading conditions
Absolutely horrible trading conditions
Don't fall for the marketing gimmicks this firm brings in. They have their own -MYFF trading pairs with the WORST possible spreads. Gold spreads on their platform are 0.5$. Their fake pair also has scam wicks at roll-over to stophunt traders. I have no idea how a scalper can trade with such high spreads or how a swing trader can trade with such stophunts which happened on no other chart.
Do not go by other reviews where they get fake reviews by solving very minor issues and getting 5 star. Recently prop firm match also suspended their account because of all the malpractice.
Save your money and stay away
8 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for sharing your concerns with us. We're sorry to hear that you're unhappy with the trading conditions on our platform. We understand the importance of fair and transparent trading environments for our traders.
Regarding the trading pairs and spreads, we want to clarify that the spreads and pricing on our platform are determined by liquidity providers, and we have no control over them. We strive to provide competitive spreads whenever possible, and any issues with specific pairs, like the one you mentioned with gold, are promptly addressed and resolved. Our CEO has communicated updates on such issues in our group channels to ensure transparency and keep our traders informed.
Regarding the wicks and stop hunts, we take such allegations seriously and want to assure you that we do not engage in any practices aimed at manipulating or deceiving our traders. Any anomalies observed on our platform are thoroughly investigated, and we encourage you to reach out to our support team with specific examples so that we can address them accordingly.
We value your feedback and are committed to continuously improving our services. If you believe you have been affected by any issues on our platform, please open a ticket with our support team, and we will investigate the matter promptly.
Thank you for bringing your concerns to our attention, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we're here to address any further questions or concerns you may have.
Best regards,
Zay
Very assistive support system
Very assistive support system, had a problem placing trades and then when to complain and then was immediately guided and assisted on what to do, love it!!
8 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're delighted to hear that our support team was able to promptly assist you and resolve the issue you encountered with placing trades. Providing helpful and efficient support is one of our top priorities, and we're glad to know that you found our assistance satisfactory. If you have any more questions or need further assistance in the future, feel free to reach out to us. We're here to help!
Best regards,
Zay
Best and Fastest Customer Service Ever.
Best and Fastest Customer Service Ever.
They had an issue with their match trader and the stop loss on my position was hit but was not executed. Later on, i got an email that i breached my funded account daily limit. Got in touch with their support and was right away told that they are fixing the issue and that losses will be fully compensated back to my account because of what happened. Issue was fixed and i got my loss back to the account the next day. This only means that this company really cares for their traders and takes full responsibility for any issue whatsoever. If you want to be funded, Myflashfundiing... best ever...
5 mei 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're truly grateful for your positive feedback and understanding regarding the recent issue with our platform. Ensuring the smooth operation of our trading systems and promptly addressing any issues that arise is of utmost importance to us. We're glad that our support team was able to assist you efficiently and that the matter was resolved to your satisfaction. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help you succeed in your trading journey.
Best regards,
Zay
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