The support team is there to answer any of your questions and any concern you may have pretty much 24/7. The senior staff team are quick to help and respond to their tickets regarding any deeper issue... Toon meer
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Lees wat reviewers zeggen
I payed for a challenge and the Swayfunded did not give me my challenge also they don't want to pay my money back idk why, i also have every single proof that i did pay to swayfunded. And the service... Toon meer
Bedrijf heeft geantwoord
Just passed my phase 2. Currently waiting on KYC process. I did have login issues during phase 1 which didn’t allow me take many of my A+ setups but customer service did an exceptional job and did res... Toon meer
Bedrijf heeft geantwoord
Trustworthy. The experience I had with this prop firm was like no other. Especially when I'm talking about customer service. Everything is a lot more personal. With certain issues, even the CEO will h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Sway Funded, we believe talented traders deserve the opportunity to prove themselves and be rewarded for their performance. Built for traders who value flexibility, transparency and opportunity, Sway Funded provides a range of trading challenges designed to suit different strategies and experience levels.
Contactgegevens
Verenigd Koninkrijk
- support@swayfunded.com
- swayfunded.com
4,1
Goed
619 reviews
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Denied payout!
Denied payout!
My Flash Funding avoided problem from their trading platform issue.
I requested payout approximately 4800$ but they declined it because their Match trader platform cause unwarrantable profit.
I worried whether it is first stage of scamming firm or just real trading platform issue.
I think other trader should know this issue even the choice is their own.
While, My flash funding added challenge fee to my equity.
20 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello!
At My Flash Funding, we prioritize transparency and fairness in all our dealings, including payout processes.
It appears there might have been a misunderstanding regarding your payout request and the circumstances surrounding it. We assure you that we do not engage in denying payouts without proper communication and investigation. Our risk team diligently reviews all transactions to ensure compliance and fairness for all our traders.
To address your concerns and resolve this matter promptly, we kindly ask you to provide us with more details by reaching out to risk@myflashfunding.com. Our team is dedicated to investigating any issues thoroughly and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter.
Best regards,
Zay
Very quick and diligent to…
Very quick and diligent to answer...even on Fridays after 17h!
19 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your feedback! We're thrilled to hear that you found our team to be quick and diligent in responding to your inquiries, even during off-hours like Fridays after 17h. Providing timely assistance is a priority for us, and we're glad that we could be there for you when you needed support.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, no matter the day or time.
Best regards,
Zay
Swift with their response
19 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your feedback! We're glad to hear that you found our response swift. Providing timely assistance is important to us, and we're committed to ensuring that our support team responds promptly to all inquiries.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Zay
Antwoord van Sway Funded
Hello,
Thank you for your feedback! We're pleased to hear that you found our service good and fast. We understand the importance of efficiency, especially when it comes to account processing. Rest assured, our team is working diligently to complete your account setup, and we appreciate your patience.
If you have any further questions or need assistance while waiting for your account, please don't hesitate to reach out. We're here to support you every step of the way.
Best regards,
Zay
It's very nice to communicate with them
18 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your kind words! We're delighted to hear that you find it nice to communicate with our team. Providing a positive and pleasant communication experience is important to us, and we're here to assist you in any way we can.
If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Zay
Heard great things about the company
Heard great things about the company, customer service is very good asw
18 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your feedback! We're thrilled to hear that you've heard great things about our company and that you've had a positive experience with our customer service. Providing excellent support is a top priority for us, and we're committed to ensuring that all our traders receive the assistance they need.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Zay
Beware payouts are starting to get…
Beware payouts are starting to get denied 10-25 plus traders got denied this week over a server issue on there end and are not owning up to there mistake and paying out traders , I’d be cautious of buying more challenges unless this issue is fixed and payouts are made
16 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello!
We appreciate you bringing this matter to our attention and apologize for any inconvenience caused by the recent data feed issue.
We understand the importance of timely and accurate payouts for our traders, and we sincerely regret any delays or denials that may have occurred as a result of the server issue. Please be assured that we take full responsibility for any discrepancies and are committed to resolving them promptly.
Our team has already reached out to affected customers to address the situation and provide appropriate compensation where necessary. However, if you believe that you haven't been adequately compensated or if there are still outstanding issues, we encourage you to contact our risk team at risk@myflashfunding.com. They will thoroughly investigate your case and work to ensure a fair resolution.
We want to assure you that the recent data feed issue was an isolated incident, and we are taking steps to prevent similar occurrences in the future. Your trust and satisfaction are of utmost importance to us, and we are dedicated to providing a seamless trading experience for all our customers.
Thank you for your understanding and patience as we work to rectify this situation.
Best regards,
Zay
Do not join this prop company.
Do not join this prop company.
Even though I was profitable, they eliminated me. I was scammed of my time and efforts
18 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello!
Your satisfaction and success are our top priorities, and we're committed to addressing any concerns you may have.
To better understand the situation and investigate further, we kindly ask you to open a ticket or reach out to us at help@myflashfunding.com with more details about your experience. Your feedback is invaluable to us, and we want to ensure that any issues are addressed promptly and effectively.
Please rest assured that we take all feedback seriously and are dedicated to providing a fair and transparent trading environment for all our traders.
Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter.
Best regards,
Zay
deserve to get 4 star
17 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello!
We strive to provide competitive spreads, fluctuations in the market can sometimes impact pricing.
We'd like to investigate this matter further to ensure you're receiving the best trading experience possible. Please consider opening a ticket or reaching out to us at help@myflashfunding.com with more details about the specific instances of poor spreads you've encountered. Your feedback is essential to us, and we're committed to addressing your concerns promptly.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Best regards,
Zay
Great Costumer support services so…
Great Costumer support services so quick and friendly 👍
13 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer support team. If you have any further questions or need assistance in the future, don't hesitate to reach out to us.
Best regards,
Zay
I cleared 1 step challenge
I cleared 1 step challenge
And account sizes 10k
1 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
Congratulations on clearing the first step of the challenge and obtaining a 10k account size! If you need any assistance or have any questions as you progress, feel free to reach out to us. We're here to help you succeed.
Best regards,
Zay
Awesome response from the support team
Awesome response from the support team. Hope to work with the company for a longtime
12 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
That's great to hear! Having an awesome response from the support team can make all the difference in your experience with a company. Here's to a fruitful and long-lasting partnership with them. If you have any further comments or questions, feel free to let me know.
Best regards,
Zay
Sort out my problem with in few mintues.
11 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
I'm glad to hear that your issue was resolved quickly. If you have any further questions or concerns, don't hesitate to reach out to us. We're here to help.
Best regards,
Zay
Impressed with the automation
Impressed with the automation from account to account
4 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're delighted to hear that you're impressed with our account automation. If you have any questions or need further assistance, feel free to reach out to us anytime.
Best regards,
Zay
Antwoord van Sway Funded
Hello,
We're glad to hear that you found our support response satisfactory. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Zay
Fast support!
10 april 2024
Review zonder uitnodiging
Antwoord van Sway Funded
Hello,
We're thrilled to hear that you found our support to be fast! If you have any more questions or need further assistance, feel free to reach out. We're always here to help.
Best regards,
Zay
Antwoord van Sway Funded
Hello,
We're delighted to hear that you had a lightning-fast support experience with Muhammad! If you have any more questions or need further assistance, feel free to reach out. We're always here to help.
Best regards,
Zay
CUSTOMER SERVICE NEEDS HELP HAVENT GOT…
CUSTOMER SERVICE NEEDS HELP HAVENT GOT A RESPONSE IN DAYS!!!!!!
29 maart 2024
Review zonder uitnodiging
Antwoord van Sway Funded
I'm truly sorry to hear about the delay in receiving a response from our customer service team. Providing timely and efficient support to our clients is a top priority for us, and I understand how frustrating it can be to experience delays in communication.
Please accept my sincerest apologies for any inconvenience this has caused you. I want to assure you that we are actively working to improve our customer service processes and reduce response times. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing this issue promptly.
If you could provide me with your contact information or the details of your inquiry, I will personally ensure that your issue is escalated to the appropriate department for immediate attention. Alternatively, you can reach out to us directly at support@swayfunded.com, and we will make every effort to assist you as quickly as possible.
Thank you for bringing this matter to our attention, and please know that we are dedicated to providing you with the best possible service experience. We appreciate your patience and understanding.
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