The Sweetie Shoppie Ltd Reviews 

Antwoord van The Sweetie Shoppie Ltd

4 aug 2024

Hi Celine,

Thank you for taking the time to leave your feedback. I’m sorry to hear that you were disappointed with your order.

It seems there might have been some confusion, as we do not offer orange bonbons. Regarding the cola cubes, we assure you they are fresh. We dispatch over 10kg of these each week and consistently receive positive reviews. However, when sweets are mixed in a Pick n Mix bag, their flavors can sometimes affect one another.

We take pride in our 5-star hygiene rating and strict food safety practices, which ensure our products are always fresh. We would have loved the opportunity to assist you directly with your concerns before you posted this review.

If you have any more questions or would like to discuss this further, please reach out to our customer service team. We're here to help and would appreciate the chance to make things right.

Best regards,
The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

18 apr 2024

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our chocolate-covered peanuts and that our delivery and customer service met your expectations. At The Sweetie Shoppie, we strive to provide a wide selection of high-quality sweets and a fantastic customer experience. Your feedback is invaluable to us. We look forward to serving you more delicious treats in the future!

Warm regards,
The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

Geüpdatet op 26 mrt 2024

Thank you for taking the time to share your feedback on Trustpilot. While we are truly sorry to hear about your dissatisfaction with your order, this gives us an opportunity to address your concerns in depth.

In revisiting our conversations, we've noted your dissatisfaction with the fudge's texture and taste, alongside the missing item from your order, for which we promptly issued a refund. We strive to deliver sweets that delight and meet the varied tastes of our customers. We recognise that personal preferences differ significantly, and it's challenging to universally meet these expectations.

We are proud of our partnership with The Fudge Factory, whose award-winning, distinctively textured, and subtly flavored fudge sets them apart from conventional, mass-produced varieties. While we value this uniqueness, we acknowledge it might not appeal to everyone's tastes.

Customer feedback is invaluable to us, not only as a reflection of our product quality but also as a key tool for ongoing improvement. Our refund policy aims to protect against misuse, ensuring we can continue providing high-quality products sustainably. We take all customer feedback seriously, adjusting our product range as necessary, including discontinuing items that consistently fail to meet expectations.

During our interactions, the tone became notably aggressive, with threats of negative publicity on Trustpilot and other social platforms as we did not refund the items that you had consumed. While we respect your right to post reviews on sites like Trustpilot, we advised that our official review partner is Lipscore. Lipscore ensures that feedback is fair and provides a balanced representation of our products and services. Choosing a platform known for highlighting negative feedback, your decision seems inclined towards confrontation, which is unfortunate and unjust.

Your preference for Trustpilot, coupled with a history of primarily negative reviews, raises concerns about the intention behind such feedback. This pattern suggests a tendency to focus on negative experiences, which may not always offer a fair or complete picture of the businesses in question.

We remain committed to quality and customer satisfaction, valuing constructive feedback through appropriate channels like Lipscore to foster improvement and positive engagement. While we understand the impulse to share dissatisfaction publicly, we advocate for a dialogue that encourages constructive outcomes and mutual respect.

Our dedication to providing quality products and ensuring customer satisfaction stands firm. We invite constructive feedback through review partner, Lipscore, aiding our growth and improvement. We strive to create an environment of constructive dialogue and respect, even when facing criticism.

I want to make one thing clear: every response to our reviews, including this one, comes directly from me. There's no pre-written script here. My steadfast conviction is that our products are of exceptional quality, a sentiment echoed by the thousands of satisfied customers we've had the pleasure of serving. It's important to remember that this perspective is shaped not by the handful of reviews on a platform we don't officially partner with, but by the vast majority of our customers who share positive experiences. Our commitment to maintaining high standards is unwavering, driven by genuine customer satisfaction and feedback that truly reflects the quality of our offerings.

Antwoord van The Sweetie Shoppie Ltd

3 mrt 2024

We meticulously address each review individually, challenging the notion of impersonal, generic responses. Our deliberate partnership with the third-party review management system, Lipscore, is a testament to our unwavering commitment to product quality and customer satisfaction. It is against our principles to continue offering products that fall short of our stringent standards, as doing so would directly undermine our mission.

On the matter of the Vidal Chocolate Bananas. These bananas are intentionally designed to be firmer, a fact clearly stated in our product descriptions. I must also address your claim of the product being stale, which is unequivocally incorrect. We stand firmly behind the quality of our products and will defend their integrity at every level. The Vidal Chocolate Bananas are a sought-after item in our store, consistently receiving positive feedback without any indications of being stale. Their swift turnover ensures they remain fresh, a point underscored by their strong 4.6 out of 5-star rating based on 90 ratings and 33 reviews. Our customers' trust is paramount, and we urge reliance on the accurate information provided in our product descriptions alongside the overwhelmingly positive feedback we receive.

Additionally, it’s important to note that we offer two types of bananas in our assortment. Apart from the Vidal Chocolate Bananas, we also provide the Carletti Banana, a more luxurious option that better aligns with descriptions of a softer, foamier texture. Unfortunately, this was not the product you purchased. Each variant caters to different preferences, with detailed descriptions available to ensure customers can make informed choices that meet their expectations

The reviews you've overlooked are clearly displayed on our website, offering honest customer insights. A closer examination would reveal that numerous customers acknowledge the bananas' firmer texture compared to their childhood memories, which is precisely as described and intended. This discrepancy highlights a lack of due diligence on your part before resorting to public criticism, which could have been avoided with a simple visit to our site.

Regarding the coffee fudge, it is designed to offer a subtle hint of cappuccino flavor, not an overpowering coffee taste. Taste is subjective, and our fudge is a favorite among our customers for its quality and flavor.

The Blackberry and Raspberry Gums' recipe and ingredient changes reflect the manufacturer's commitment to sustainability and safety. Despite these updates, the product remains highly rated, with a 4.7 out of 5 from 17 ratings and 6 reviews, indicating broad customer satisfaction and a more accurate measure of its quality than isolated complaints

Regarding pricing, we've been significantly affected by the rise in production and operational costs, a challenge we face head-on. Despite these economic pressures, we're committed to keeping our prices competitive. This dedication to value, alongside our unmatched quality and exceptional customer service, is why we see a consistent return of customers. They trust in the excellence we deliver, reinforcing our belief in the importance of providing an outstanding shopping experience.

Had you reached out to us directly before choosing to air your views in a public forum, you would have had the opportunity to experience our commitment to customer satisfaction firsthand. Unfortunately, by opting to publicly criticise, you've sought to cast a shadow over a small, family-run business that prides itself on quality and service. It's disappointing to see such actions, especially when we strive to resolve any issues amicably and efficiently. We always encourage direct communication as a pathway to understanding and resolution, rather than public disparagement that serves no constructive purpose. It's a shame that this was not the approach taken in this instance.

The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

1 mrt 2024

Dear Laura,

Thank you so much for taking the time to share your wonderful experience at our store with the Trustpilot community. We're thrilled to hear that you and your little lad, Jack, had such a fantastic time exploring our selection of sweets. Our team strives to create a welcoming and friendly atmosphere for all our customers, and we're delighted to know we made Jack's day a little sweeter!

We take great pride in offering a wide variety of quality sweets and are overjoyed that you’ve found your favorites with us. Your high recommendation means the world to us and motivates us to continue delivering exceptional service and sweets.

We look forward to welcoming you and Jack back to our store soon. Until then, we're here to make sure you have access to all your sweet treats whenever you need them.

Warmest regards,

The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

3 jan 2024

We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your disappointing experience with our fudge.

Our fudge, handmade by the esteemed British company The Fudge Factory, has consistently been one of our most sought-after items, especially during the Christmas period. The demand was so high that we struggled to keep it in stock, and it outsold all other sweet products. While we acknowledge that taste is subjective, the overwhelming majority of our customers have lauded the quality and flavor of this particular fudge.

We do understand that fudge may not appeal to everyone's palate, and we're sorry it fell short of your expectations. However, it's worth noting that during regular tasting sessions held at our facility, the fudge consistently receives positive reviews.

Regarding the packaging, we do not label the fudge with individual names, but we ensure that each pack is clearly labeled with allergen information. Additionally, you can easily identify the fudge variants by referring to the pictures on the packing slip included with your order.

We regret that our fudge didn't meet your satisfaction, and we value your input as we continually strive to improve. If you have any further concerns or would like to discuss this matter, please feel free to reach out.

Best regards,
The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

3 jan 2024

Dear Jacqueline

Thank you for sharing your experience, and we sincerely regret any inconvenience you've faced. We've carefully reviewed your concerns and would like to clarify our attempts to address the situation.

We made several attempts to reach you by phone to inform you about the unavailability of the Chocolate Tools, as we had promptly issued a refund for the missing item on the day we dispatched your order. Despite our efforts, we were unable to connect with you initially.

Once in contact, we explained the high demand for the product during the festive season and confirmed the refund details, including the last four digits of the card used. Regrettably, you claimed the refund was not on your card and responded with hostility when we suggested checking your other accounts.

After our call ended abruptly, we attempted to reach you the next day to confirm our findings, but our calls went unanswered. It was only then that we concluded you had paid with a different card and had indeed been refunded for the item.

We understand your frustration, but it's important to note that our nearly 40,000 customers in three years speak to our commitment to quality service and products. While we acknowledge occasional mistakes, we strive to rectify them promptly.

We appreciate your feedback, and we're here to address any remaining concerns. Thank you for your understanding.

Best regards,
The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

14 okt 2023

We're truly grateful for your continued support and your kind words! It's wonderful to hear that you're a regular customer and that you find our quality and selection to be amazing. We take pride in delivering the best customer service, and it's heartwarming to know that you've had such positive experiences with us. Nothing makes us happier than satisfying your sweet cravings, and we're here to ensure that nothing is ever too much for our valued customers. Thank you for your recommendation; it means the world to us! 🌟🍭🛍️

Antwoord van The Sweetie Shoppie Ltd

17 aug 2023

Thank you for sharing your feedback with us. I welcome the opportunity to address the concerns you've raised. Based on our records, you initiated contact with us via email on August 15th, outlining the particulars of your situation.

Here is the email you you had sent us.

Hello,

I have just received my order.
The tub of rainbow pencils is half empty and not the rainbow pencils I actually ordered? They look a lot different than the ones advertised.
I was just wondering, did you run out of the ones advertised, and send these instead? Also, why is it half a box, as the picture clearly shows a full box.

Thanks.

We promptly responded with this email.

Good afternoon.

I appreciate your email.

I'd like to clarify that we offer a single variety of Rainbow Pencil, and the ones you've ordered are indeed the ones we've dispatched. The image provided is meant for illustrative purposes and doesn't indicate the exact weight of the contents within the box. The weight of the product you've received is 740g.

I hope this explanation clears up any confusion.

If you have any more questions or concerns, please don't hesitate to reach out.

Kind reagards

We kindly suggested that if you had any further questions or concerns, you should feel free to reach out to us. Unfortunately, we did not receive any subsequent communication from you.

To our surprise, you have now chosen to express your thoughts through a review on Trustpilot. Strangely, this review appears to be unrelated to your original complaint. It's worth highlighting that this review seems to have shifted from the initial issue at hand. We genuinely believe that this review might not accurately depict the situation and could potentially be perceived as unjust.

We greatly value your review and the opportunity it provides to address your concerns. I'd like to emphasie that The Fudge Factory Fudge range occupies a significant place in The Sweetie Shoppie. We regularly hold complimentary tasting sessions on-site with our esteemed customers, and the popularity of our fudge is evident through the consistently high volume of orders dispatched to our customers. This is easily verifiable by visiting our website and exploring the plethora of positive fudge reviews.

It's important to underscore that our fudge is meticulously handcrafted, showcasing a nuanced flavor profile that contributes to its distinctive allure. However, it's crucial to bear in mind that fudge, by nature, offers a delightful hint of flavor rather than an exact replication.

With regard to the Rainbow Pencils, these delightful treats rank among our most sought-after Sweetzone Products. We have successfully distributed a substantial number of these items, and customer satisfaction remains consistently high with very few complaints. It's worth recalling that your initial concern centered on the portion size, and our response indicated that the correct-sized sweet tub had indeed been dispatched to you.

In light of these factual aspects, we kindly urge you to reconsider the core of your original concern. We understand that reviews serve as a platform for feedback, yet we believe this review may not accurately encompass the broader context. Our hope is that this explanation sheds light on various aspects of the situation, providing a more comprehensive understanding of our product quality and its popularity.

Antwoord van The Sweetie Shoppie Ltd

17 aug 2023

We are truly delighted to read your wonderful Trustpilot review! Thank you so much for sharing your positive experience with us. We're thrilled that you enjoyed our selection of veggie sweeties and fudge – it's fantastic to hear that they were all a hit!

Our team takes great care in curating a variety of delicious treats, including those proper yummy bon bons and our divine fudge. It warms our hearts to know that you found them to be delightful.

Your mention of the perfect treats and seamless delivery truly makes our day. We strive to ensure that every aspect of our service brings joy to our valued customers, and your words of appreciation reaffirm our efforts.

Thank you once again for choosing us for your sweet cravings. We look forward to serving you with more delectable goodies in the future. If you ever have any questions or need assistance, feel free to reach out. Your satisfaction is our priority, and your feedback fuels our passion to provide exceptional treats and service.

Antwoord van The Sweetie Shoppie Ltd

26 jul 2023

Dear Jessica,

Thank you so much for taking the time to share your wonderful experience with the Sweetie Shoppie! We are thrilled to hear that you had a fantastic experience with our service and that we could be of help during such a special occasion like a birthday party.

We apologise for the disappointment you faced with the previous company, but we are delighted that you chose to place your trust in us. At the Sweetie Shoppie, we always strive to provide the best customer service possible, and we are glad to know that Nick was able to assist you promptly and with understanding.

Our team takes great pride in ensuring that all orders are handled efficiently, and we are pleased to learn that your order was dispatched promptly and arrived in excellent condition. Quality is of utmost importance to us, and we're glad you found our sweets to be to your satisfaction.

Your kind words and recommendation mean a lot to us. We truly appreciate your support, and it was a pleasure serving you. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us.

Once again, thank you for choosing The Sweetie Shoppie, and we hope to have the opportunity to serve you again in the future.

Best wishes and have a wonderful time at the birthday party!

Warm regards,
The Sweetie Shoppie Team

Antwoord van The Sweetie Shoppie Ltd

15 jul 2023

Dear Lea,

Thank you so much for taking the time to share your wonderful experience with us on Trustpilot! We are thrilled to hear that you have been a loyal customer of the Sweetie Shopie and that you have consistently enjoyed excellent customer service.

It's delightful to know that our sweets have been to your liking and that you find them amazing in taste. We take great pride in curating a wide selection of high-quality sweets to satisfy the sweet tooth of our valued customers like you.

Your kind words and continued support mean a lot to us. We are always committed to delivering exceptional products and ensuring outstanding customer service. We look forward to serving you again and providing you with more delightful sweet treats in the future.

Once again, thank you for choosing the Sweetie ShopIE. We truly appreciate your feedback and your trust in our brand.

Best regards,
Nick
The Sweetie Shoppie

Antwoord van The Sweetie Shoppie Ltd

Geüpdatet op 15 jul 2023

Dear customer,

Thank you for taking the time to share your feedback. We apologise for any inconvenience you have experienced regarding your recent order. We would like to address your concerns and clarify the situation.

Firstly, we would like to emphasise that we have had no communication from you apart from the initial email sent today. Had we been notified sooner, we would have taken immediate action to resolve the issue promptly, ensuring that you received your parcel in time for your event.

Regarding the partial refund of your payment, we occasionally have to issue refunds due to certain items not being available. This can occur because we operate a physical shop, and customers can make purchases at any time, resulting in fluctuating stock levels.

We genuinely regret that your order did not arrive within the expected timeframe and that the lack of communication and partial refund further contributed to your disappointment. We strive to ensure that most of our parcels arrive in good time, and we are sorry that we fell short of meeting your expectations on this occasion.

We value your feedback and appreciate your honesty. We will use this opportunity to improve our communication processes and refine our inventory management to avoid similar situations in the future. We hope that you will reconsider using our services in the future, as we are committed to providing a positive customer experience.

If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to contact us directly. We would welcome the opportunity to make things right.

Thank you for your understanding.

Best regards,

Nick
The Sweetie Shoppie

!! UPDATE !!
Dear Customer,

We received your email yesterday, and we apologise for the limited time we had to respond. During our phone conversation, we explained that our team is heavily occupied with fulfilling orders and managing the shop throughout the day, which makes it challenging for us to address administrative tasks promptly. Typically, most administrative work is handled in the late afternoon or evening.

It's unfortunate that you decided to leave a negative review without allowing us sufficient time or the opportunity to resolve the matter. However, we did reach out to you on the phone yesterday afternoon to discuss the situation further. As per our conversation, we agreed to arrange a replacement order using Royal Mail's Tracked 24 Service. We were made aware that due to your location, this service would not guarantee next-day delivery. We assured you that we would explore alternative options and get back to you.

Unfortunately, despite our efforts, we were unable to find an alternative service within the given deadline. We attempted to contact you by phone to discuss this further, but unfortunately, we were unable to reach you. It is important for us to highlight that we genuinely tried to resolve the matter promptly upon receiving your notification.

We understand your frustration, and we genuinely want to rectify this situation for you. Since you have now initiated a dispute with your payment method, we will take the appropriate steps to facilitate the refund for your order.

Your feedback is valuable to us, and we regret any inconvenience caused. We hope you understand the circumstances we faced and the efforts we made to address the issue. If there is any other way we can assist you or if you have any further concerns, please let us know, and we will be more than happy to assist you.

Sincerely,

Nick

Antwoord van The Sweetie Shoppie Ltd

13 jun 2023

Dear valued customer,

Thank you for taking the time to share your delightful experience with us! We're thrilled to hear that your order arrived promptly and was wonderfully packaged. It's always our goal to provide a seamless and enjoyable shopping experience for our customers.

We're glad to know that your hubby loved the items you purchased for Christmas. There's nothing more rewarding than bringing joy to our customers and their loved ones. Your kind words serve as a great motivation for us to continue delivering exceptional products and service.

We look forward to serving you again in the future. Should you have any questions or need further assistance, please don't hesitate to reach out.

Thank you for choosing us as your preferred shopping destination!

Best regards,
The Sweetie Shoppie

Antwoord van The Sweetie Shoppie Ltd

Geüpdatet op 13 jun 2023

Thank you so much for taking the time to share your positive experience with our service on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that we were able to resolve the issue promptly and to your satisfaction.

At The Sweetie Shoppie, we strive to provide excellent customer service and ensure that our customers have a smooth and enjoyable shopping experience. We understand that issues can arise, but we are committed to resolving them as quickly as possible. We're glad that we were able to address your concern within an hour and deliver the items in time for your event.

Your kind words and willingness to use our services again mean a lot to us. We are constantly working to improve and deliver the best possible service to our valued customers. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us.

Thank you again for choosing The Sweetie Shoppie. We look forward to serving you again soon!

Best regards,
Nick
The Sweetie Shoppie

Antwoord van The Sweetie Shoppie Ltd

13 jun 2023

Dear valued customer,

Thank you for reaching out to us regarding the faulty coin pusher you purchased from our shop. We apologise for any inconvenience you have experienced during this process.

Upon reviewing our records, we confirm that we did send a shipping label for the return of the item. However, we did not receive the item back.

Should you encounter any further difficulties or have additional questions, please do not hesitate to contact our customer support team. We are committed to addressing any concerns you may have and providing assistance to the best of our abilities.

Once again, we apologise for any inconvenience caused and appreciate your understanding.

Best regards,
Nick
The Sweetie Shoppie

Antwoord van The Sweetie Shoppie Ltd

13 jun 2023

Dear valued customer,

Thank you for taking the time to leave us a review on Trustpilot. We sincerely apologise for the inconvenience caused by the incorrect item being delivered initially. We understand how frustrating that can be, and we appreciate your patience and understanding throughout the process.

We're glad to hear that you reached out to our customer support team and received a quick response. Our team strives to provide prompt and helpful assistance to our valued customers, and we're pleased to know that we were able to address your concerns promptly.

We're also glad to hear that a refund was issued to you. Our aim is to ensure customer satisfaction, and we're happy to have resolved the issue for you.

Your positive feedback regarding our service and products means a lot to us. We continually strive to improve and provide excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.

Thank you again for your understanding and for choosing our company. We look forward to serving you again in the future.

Best regards,
Nick
The Sweetie Shoppie

Antwoord van The Sweetie Shoppie Ltd

13 jun 2023

Dear valued customer,

Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you were pleased with your recent order.

At The Sweetie Shoppie, customer satisfaction is our top priority, and we are delighted that we could meet your expectations. We take pride in ensuring that our inventory is well-stocked, so you can find everything you need. It's great to know that we were able to deliver your order within the promised timeframe.

We appreciate your trust in us and are thrilled to hear that you plan on placing future orders. We assure you that we will continue to provide you with the same level of excellent service and products that you have come to expect from us.

If you have any further questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help!

Once again, thank you for choosing us as your preferred supplier. We look forward to serving you again soon!

Best regards,
Nick
The Sweetie Shoppie