I used them to deliver keys to a tenant. Very reliable, cheaper than Uber and smooth overall experience. Would definitely recommend. I would update the app to give a notification when the driver is... Toon meer
Bedrijf heeft geantwoord
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The cake itself was really good and we were very pleased with the taste. Unfortunately, we were very disappointed with the birthday candles. We ordered candles for a 70th birthday, but only received a... Toon meer
Bedrijf heeft geantwoord
Never used this Company before found site online. For a same delivery. Very pleased with service Driver turned up very quickly. Accepted package payment was secure and safe! Item was delivered in less... Toon meer
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Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.
Contactgegevens
Grosvenor Way, E5, London, Verenigd Koninkrijk
- 0345 004 0980
- hello@swiftee.co.uk
- swiftee.co.uk
4,7
Uitstekend
239 reviews
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Still room for improvement
We have worked with Swiftee over the past year, so this review is based on ongoing experience rather than a one-off booking.
Some of their drivers have been very good, professional and reliable, with clean vehicles and careful handling. However, the service quality is not always consistent.
We have had some disappointing experiences. On one occasion, a driver left a cake in an unclear location without proper communication, and the customer could not find it. When the customer contacted the driver, the response was very rude. That customer later told us they would no longer order from us if we continued using Swiftee for delivery.
On another occasion, a wedding cake was damaged during delivery. Swiftee did compensate us afterwards, and we refunded the customer in full, but the damage to customer trust was already done.
Their office/admin response is generally okay, but not always as efficient as we would hope (sometime good 👍 sometimes … meh 🫤)
Overall, Swiftee can be useful, and some drivers are genuinely good, but the inconsistency in driver quality, vehicle cleanliness, communication and handling means there is still a lot of room for improvement.
Based on our experience, 3.5/5 feels fair.
21 januari 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you for the honest feedback and for working with us over such a long period of time. We genuinely value your continued support and appreciate you recognising the many drivers and deliveries that have gone well over the past year.
We are very sorry again about the incidents mentioned, particularly the damaged wedding cake and the communication issue. While thankfully these situations are rare across the large number of deliveries we complete, we completely understand the impact they can have on your customer experience and reputation. We also appreciate you acknowledging that we took responsibility and compensated the issue at the time.
Couriers and operations teams are human and, although mistakes can occasionally happen in logistics, our goal is always to minimise them and respond fairly and professionally when they do. Your feedback regarding consistency, communication and driver standards has been noted internally and is genuinely helpful as we continue improving the service 🙏
The delivery was great, truly amazing
The delivery was great. The courier (Ermias) was friendly and polite to the recipient, amazing, and very caring of the flowers that were delivered. I couldn’t ask for more.
12 juni 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Darren! We’re so pleased to hear Ermias took such great care with the flowers and gave such a positive experience to the recipient. Flowers definitely need a gentle touch, so he’ll really appreciate this feedback 🌸
Excellent service
Excellent service! Purchased and delivered on the same day.
10 juni 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Reme! We’re really pleased everything was purchased and delivered on the very same day. Fast turnaround like that is exactly what we aim for ⚡
You guys need to update the website so…
You guys need to update the website so we can tip the drivers.
I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my catering companies.
6 juni 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Daniela! We really appreciate both the feedback and the suggestion — a tipping feature is definitely something worth considering. We’re glad the live tracking and service are helping your catering businesses run more smoothly, and we look forward to handling many more deliveries for you 🍽️
Driver was quick and communicative
Driver was quick and communicative - all arrived as expected. Thanks
29 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you! We’re glad everything arrived exactly as expected and that the driver kept communication clear throughout — half the stress of deliveries is not knowing where they are 📍
Exceptional communication and a very…
Exceptional communication and a very swift delivery
19 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Moishe! Exceptional communication and swift delivery is exactly the combination we aim for — nice to hear we kept things moving properly 🚚
The driver was very attentive
The driver was attentive and communication was 1st class - arrived exactly on time and was very helpful
Impressive ambassador for your service
Dave
TLC Ventilation Ltd
14 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Dave! We really appreciate the detailed feedback — it’s great to hear the driver was punctual, communicative, and genuinely helpful throughout. Sounds like he represented Swiftee exactly the way we’d hope 👌
Antwoord van Swiftee
Thank you, Sunny Tots Nursery! We really appreciate the kind words — simple feedback like this gives the team a proper boost 🚚
EXCELLENT AND RELIABLE SERVICE
7 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you! We really appreciate the feedback — reliable service is exactly what we work hard to deliver every day ⭐
Knock and run
Driver knocked once, but by the time I had got downstairs he was already in his car about to drive away. Probably less than 15 seconds. Package was left completely visible, no attempt to hide it. With doorstep thefts what they are, this is poor. If you're going to essentially knock and run, at least make an effort to conceal the delivery!
6 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you for the feedback, Jess — we completely understand your concern, especially with packages being left visible outside properties. Drivers should allow customers a reasonable moment to answer the door and take more care with where parcels are left. Please can you share the order ID to support@swiftee.co.uk so we can review this properly with the driver and team 📦
Cake delivery
My birthday cake order was delivered exactly as scheduled in perfect condition!
4 mei 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Lesley! We’re so glad your birthday cake arrived exactly on time and in perfect condition — cakes and sharp turns are never the best combination, so we take extra care 🎂
Very fast service
24 april 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Yanki! We’re glad the service was nice and fast — the less time spent waiting for deliveries, the better 🚀
Great communication
Great communication, polite staff and swift delivery. Will definitely use again.
22 april 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Sandra! We’re really pleased you enjoyed the communication, service, and speedy delivery — sounds like Swiftee did exactly what it says on the tin 📦
Really well priced and efficient
Really well priced, efficient and very effective.
1 april 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Anthony! We really appreciate the feedback — good pricing and efficient service is a combination we work hard to keep consistent 💨
Antwoord van Swiftee
Thank you, Michael! We’re glad you found the service friendly and helpful — deliveries are always better with good people behind them 😊
Fast delivery thank you!!!
11 april 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Natalie! We’re glad we could get it to you quickly — some deliveries seem to arrive before the customer even finishes tracking them ⚡
The birthday cake was delivered with…
The birthday cake was delivered with exceptional care, arriving slightly behind schedule but with complimentary delivery from Fastest Cakes and in impeccable condition. I am highly satisfied with the service, thank you.
7 april 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, Miss Samantha Walker! We really appreciate the support — we’ll keep working hard to make every delivery a smooth one 🌟
Antwoord van Swiftee
Thank you! We’re glad everything was nice and “swft” — we’ll keep living up to the name 😊
My package arrived on time in perfect…
My package arrived on time in perfect condtion. The courier was polite.
29 maart 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you, LadyCarwash! We’re really pleased your package arrived on time and in perfect condition — and that the courier made a great impression too 🚚
It was one our instead of 35 min.
It was one our instead of 35 min.
Very important delivery
25 maart 2026
Review zonder uitnodiging
Antwoord van Swiftee
Thank you for the feedback — we’re sorry this important delivery took longer than expected, especially with the timing you were given. Please can you share the order ID to support@swiftee.co.uk
so we can look into what caused the delay and get back to you properly ⏳
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