Not just scandalous, incompetent too
The whole idea of making you download a special "card" for refunds is appalling and British Airways should be ashamed just for that. (I'm assuming a decent percentage of balances are never spent, saving them a fortune in compensation.) but to be even more specific, when two separate compensations require TWO instances of the crappy Swiipr card you can point to sheer crappy product design, not just ill intent. Literally never going to fly BA again and Swiipr is a must-avoid brand.







