We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... Toon meer
Bedrijf heeft geantwoord
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Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... Toon meer
Bedrijf heeft geantwoord
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... Toon meer
Bedrijf heeft geantwoord
Warning!!! Do not use these to insure you Pet, claiming money back is a nightmare, they have all information including invoice and after nearly 2 weeks of having them, Swindon sent me an email saying... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contactgegevens
Verenigd Koninkrijk
- swinton.co.uk/pet-insurance
3,7
Gemiddeld
226 reviews
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Just taken out my pet policy and it was…
Just taken out my pet policy and it was so simple.
8 november 2023
Antwoord van Swinton
Hi Wanda,
Thank you for taking the time to share your experience with us. We're thrilled to hear that your pet policy purchase was a hassle-free process. Making our customers' lives easier is what we strive to do and feedback like yours helps us know when we're making progress.
If you have any questions or require further assistance, please do not hesitate to get in touch with us.
Kind regards,
Beth @ The Social Media Team
There was a technical issue
There was a technical issue which meant my quote couldn't be retrieved when I went back to purchase it. I called and the lady offered to arrange it over the phone, but that meant I wouldn't get my meerkcat movies. So I had to start the whole process again, and guess what, when I went back, the price had gone up. Doubt it was just a coincidence. Good price, good level of cover and nice customer service lady at the end of the phone, but not a seamless purchase experience.
4 november 2023
Antwoord van Swinton
Hi Daniel,
Thank you for bringing this to our attention. We're sorry to hear that you encountered technical issues when trying to purchase your insurance policy. We understand how frustrating this can be, and we apologize for the inconvenience caused.
We're happy to hear that our customer service representative was able to assist you in arranging your policy over the phone. However, we understand that you were disappointed to miss out on the meerkat movies promotion.
We take your feedback very seriously and will ensure that our technical team investigates this issue to prevent it from happening again though this may be an issue on the comparison site.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Beth @ The Social Media Team
Very easy to use and value for money…
Very easy to use and value for money very happy customers
30 oktober 2023
Antwoord van Swinton
Hi Peter,
Thank you for your kind words. We are delighted to hear that you found our services easy to use and offer value for money. Your satisfaction is our top priority and we strive to provide the best possible service to all our customers.
Thank you for choosing Swinton and we hope to serve you in the future.
Best regards,
Hayley@ The Social Media Team
renewal cost to high
i got my renewal and i could better that on comparison sites and by staying with you but when i pho ed up i was told we dont match comparison sites even though it was with you. so i stopped the auto renew and bought from comparison site saving me money and 2 for 1 cinema tickets for a year
30 oktober 2023
Antwoord van Swinton
Hi Anthony,
Thank you for reaching out to us. I'm sorry to hear that you had difficulty finding a competitive rate with us. We always aim to provide our customers with the best possible value for their money, and we're sorry that we were unable to meet your expectations in this instance.
Please know that we pride ourselves on being transparent with our customers, and we apologise if this was not effectively communicated to you. We'll take your feedback into consideration as we continue to improve our service.
Thank you once again for your feedback, and please don't hesitate to contact us if you have any further questions or concerns.
Kind regards,
Beth @The Social Media Team
Good easy to use online fair price
23 oktober 2023
Antwoord van Swinton
Hi Wayne,
Thank you for taking the time to write a review regarding your experience with Swinton Pet Insurance. We are thrilled to hear that you have found our online platform user-friendly and our pricing to be fair. At Swinton Pet Insurance, we strive to provide our customers with the best possible service and products at a reasonable price.
If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Swinton Pet Insurance!
Kind regards,
Beth @ The Social Media Team
Very prompt
I am very pleased with this company it was very easy to insure my pet and it was set up immediatly
11 oktober 2023
Antwoord van Swinton
Hi Gillian, thank you for taking the time to leave us a review on Trustpilot.
We are thrilled to hear that you had an easy experience insuring your pet with Swinton.
We strive to make the insurance process as efficient as possible, and it's always great to receive positive feedback. Thank you for choosing Swinton Pet Insurance. If you have any queries please don't hesitate to contact us.
Kind regards,
Beth @ The Social Media Team
Very helpful during my call to your…
Very helpful during my call to your office
Your agent knew her product and was very thorough while going through my options
3 oktober 2023
Antwoord van Swinton
HI Margaret Pritchard
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Philippa @ The Social Media Team
Very easy to set up
1 oktober 2023
Antwoord van Swinton
Hi Simpson,
Thank you for choosing Swinton Pet Insurance and we are glad to hear that setting up your policy was a hassle-free experience. Should you have any questions or concerns, please do not hesitate to reach out to us. Our team is always available and ready to assist you.
Thank you for your trust in Swinton Pet Insurance.
Kind Regards,
Beth @ The Social Media Team
Antwoord van Swinton
Hi Karen Poynter
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Philippa @ The Social Media Team
Antwoord van Swinton
Hi Kevin,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Hayley @ The Social Media Team
Antwoord van Swinton
Hi Sheila,
Thank you for taking the time to leave such a positive review of Swinton Pet Insurance. We are glad to hear that you found the process to be easy and the price to be great. Please do not hesitate to contact us if you have any questions or need any assistance in the future.
Kind regards,
Beth @ The Social Media Team
Antwoord van Swinton
Hi Ian Peacock
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Philippa @ The Social Media Team
Antwoord van Swinton
Hi Shirley
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Beth @ The Social Media Team
Antwoord van Swinton
Hi Katrina,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Beth @ The Social Media Team
Pet insurance
Young lady answered my questions and had a friendly but professional attitude made clear what was included and what wasn’t but could mix and match certain things. Overall a pleasant and at a reasonable cost outcome would recommend to pet lovers
13 september 2023
Antwoord van Swinton
Hi David,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Beth @ The Social Media Team
Antwoord van Swinton
Hi Barbara,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Beth @ The Social Media Team
Excellent price point
It was easy to see the different rates and compared very favourably with other quotes I had. Easy o pop recess and good website.
Excellent price!
12 september 2023
Antwoord van Swinton
Hi Sharron,
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Chelsea @ The Social Media Team
Better than comparison sites
Very competitive price easily beating comparison websites, which was unexpected. The benefits were also better
11 september 2023
Antwoord van Swinton
Hi Andrew
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Philippa @ The Social Media Team
Antwoord van Swinton
Hi Lissa
Thanks for the 5* review. We are so pleased you took the time to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet Insurance
Kind regards,
Philippa @ The Social Media Team
Stay clear if this lot!
Took out a policy here. Wry annoying web, pop up notes ev few seconds absolutely crap service web, cancelled policy within 24 hours, NEVER AGAIN!
9 september 2023
Antwoord van Swinton
Good Morning,
Thank you for taking the time to leave a review.
I'm sorry you weren't happy with the experience you had on our website when you were taking out the policy & this led you to cancel your policy. We would love an opportunity to look into this for you.
If you would like to leave feedback or would like us to investigate your concerns further, please use the below link
https://www.swinton.co.uk/pet-insurance/contact
Kind regards,
Michelle @ The Social Media Team
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