I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Toon meer
Bedrijf heeft geantwoord
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Toon meer
Bedrijf heeft geantwoord
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Geschreven door het bedrijf
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Contactgegevens
Verenigd Koninkrijk
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,1
Goed
714 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe insurance teams!
Antwoord van Swipe Insurance
Thank you for your great review! We're so glad to hear you found our service easy to navigate and that you were happy with the price.
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Switched On family!
Thanks,
The Switched On insurance team!
Very disappointed, never recommended to anyone
I raised a claim 20days ago, and I put review 6 days ago and am still waiting to get a decision. Every time they ask for a new document, once I submit one. Why don't everything together in one email? I have uploaded proof of usage, which I have received from my Three network, and I have explained everything, but still waiting for the outcome. When you call to customer care, they just say, You will be contacted by our claim team, and they don't give any clearer answer. Claim ref. NCL/SP/00112818/KIK-1
2 september 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Rahul.
We are sorry to hear that your experience has not been a positive one.
Our records show a complaint has been registered regarding your claim journey.
The Claims Team have been instructed to pick up your claim for review today.
Thank you for your continued patience.
The Swipe Insurance Team.
Difficult to cancel
I emailed Swipe twice to cancel my policy renewal as they had instructed to do so in their policy renewal notification email. They still tried to renew the policy and take the money out of my account. Fortunately, the debit card details they had had expired so the money didn't leave my account. I tried to call to cancel the policy but was left on hold for a long time so eventually gave up. They did call me back and cancelled the policy.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Amy,
We are sorry to hear that your experience has not been an entirely positive one.
We requested your details for your organic review. However, these details have not been forthcoming after we requested them.
Please can you provide us with your policy number at your earliest convenience, so we can assist you.
Thank you.
The Swipe Insurance Team.
very easy to arrange insurance and…
very easy to arrange insurance and excesses reasonable
21 augustus 2025
Antwoord van Swipe Insurance
Thank you for sharing your positive experience David.
We're pleased to hear that you found the application process to be user-friendly and that you are satsified with the excess on your policy.
It's great to have you on board!
The Swipe Insurance Team.
Long process for claim review and approval but got there in the end
My mobile phone was stolen. The claims process was long, with lots of information and documentation requested by Swipe (Taurus). This included providing a selfie whilst holding passport next to me which I thought was unusual. The approval process took just under 3 weeks which is frustrating. It took another week to receive the replacement phone and whilst it was in good condition, it was pink - not suitable for me as a male. Swipe insurance state that they try and match the original colour, which was green. Bright pink represented no attempt to match the phone. Having had my phone stolen I also didn't want a bright pink phone that is very striking and obvious for any other phone thieves to target. I returned the device and was provided funds to buy another replacement phone myself. Stephen from the Swipe/Taurus team picked up my case after the phone was issued and was excellent to deal with. I understand that companies have to be diligent in reviewing cases, but the process could certainly be improved. Thankfully the outcome was resolved and I will continue my insurance with them.
25 juli 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Steven,
Thank you for taking the time to detail your positive experience.
We are delighted to hear that after the issues you faced, the matter could be resolved to provide you with a suitable and fair outcome.
Your kind comments will be passed on to Stephen, to make him aware.
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for letting us know of your positive experience Chris.
We're delighted to have you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe insurance teams!
Absolute nightmare...
Absolute nightmare...
Wished I hadn't bothered with these people, impossible demands for proof for a claim, wanting a bill from my provider showing calls etc and the imei number of my phone?
What a joke mobile contracts DO NOT show imei numbers, also need vat invoice from when I purchased my phone again this is proving impossible to show imei number. I have my original order emails from 2 years ago but can't get anything more from them retailer.
Keep well clear as the hoops you have to jump to make a claim are impossible to do.
Treated like a scammer from the very start of a claim, they make it as hard as possible to make a genuine claim so you don't bother.
Still no update...hoops have been jumped through and completed
27 juni 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Aron,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
We note you submitted your claim on Friday 27th June.
This was picked up for first review today and we can confirm your claim has been approved.
Please log into your claim portal online so you can pay your excess for your settlement.
Thank you for your understanding.
The Swipe Insurance Team.
Best price
Very competitive price I've used them before and now again with a new model of phone
23 juni 2025
Antwoord van Swipe Insurance
We appreciate your positive feedback Sarika.
It's great to know that you are satisafied with the level of cover and are pricing structure.
Thank you for your custom.
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for your feedback! We're glad to hear that we were able to assist you with your issue.
We are happy to have you as part of our Swipe Insurance family!
Thanks,
The Swipe insurance team!
Very easy to setup
Very easy to setup, the price and features are better than other companies
6 juni 2025
Antwoord van Swipe Insurance
Thank you for sharing your positive experience Dave.
We're pleased to hear that you found the setting up your polcy to a hassle-free process.
It's great to have you on board!
The Swipe Insurance Team.
It has been 15 days since i lost my…
It has been 15 days since i lost my mobile but still i didn't received my mobile. 1st they said 2 working days when they finish 2 working days now they are they don't have any time limit.
Claim reference : 00106470
2 juni 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Akhil,
We are sorry to hear that your experience has not been a positive one.
Our records show that your claim was approved today. This was after a final review referral that was sent on Friday.
We can see you have also paid your excess so a replacement device will be sent to your home address.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Happy my new phone is covered with insurance
This was very easy to buy and I'm now happy my new phone is covered with an insurance I can afford.
2 juni 2025
Antwoord van Swipe Insurance
Thank you for sharing your positive experience Jim.
We're glad to hear that you found the sign-up process to be straightforward and good value.
It's great to have you on board!
The Swipe Insurance Team.
It was just easy
It was just easy, no hassle. Just one of those things that doesn't give u headache.
26 mei 2025
Antwoord van Swipe Insurance
We appreciate your 5-Star feedback Nik.
It's great to know that you found the process of purchasing your policy to be a hassle free experience.
We're delighted to welcome you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for letting us know of your positive experience Mr. Green.
We're pleased you found the online application to be a streamline process.
It's great to have you on board!
The Swipe Insurance Team.
Listen to their customers and update…
Need to listen to their customers and update files. When a customer cancels their policy the year before, but they still take money out of your account the following year
15 mei 2025
Antwoord van Swipe Insurance
Dear Cherry,
We are sorry to hear that your experience has not been a positive one.
Our records now show that your policy was cancelled and you were issued a full refund after contact on 29th May.
This was a renewal of last year's annual policy you had. We issued an annual renewal reminder to you via email 1 calendar month prior to renewal. This is to inform you your policy is due for renewal so you have time to make a decision.
However, as your policy is within 14 days of the renewal, you were provided with a full refund.
Thank you for your understanding.
The Swipe Insurance Team.
Great company
Great company. I’ve used these for years and had 2 claims hassle free! I’ve recently upgraded my phone and taken out a new policy. Thanks!!
8 mei 2025
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive experience Allen.
We appreciate your feedback.
The Swipe Insurance Team.
Good customer service experience
Customer service were extremely helpful.and efficient in dealing with my change of phone.
24 april 2025
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive customer experience Lesley.
We're delighted that you received such excellent customer service.
The Swipe Insurance Team.
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