I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Toon meer
Bedrijf heeft geantwoord
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Toon meer
Bedrijf heeft geantwoord
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Geschreven door het bedrijf
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Contactgegevens
Verenigd Koninkrijk
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,1
Goed
714 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Go Away From This Company — Cheap, But No Result
Very disappointing experience with Swipe Insurance.
Poor communication, unnecessary delays and a lack of transparency about who is actually responsible for the insurance policy and claim.
I should not have to investigate corporate structures and trading names myself to understand who I am dealing with. When a claim goes wrong, customers need clear answers and accountability — not more confusion.
Based on my experience, I would not recommend Swipe Insurance.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
We are sorry your experience has not been a positive one. Please provide us with your details so we can look into this for you.
Thanks
The Swipe Insurance Team!
Antwoord van Swipe Insurance
Thank you for your kind words! We are happy to hear that the process was easy to complete online and that all the information was readily available and clear.
Antwoord van Swipe Insurance
Thank you for your review! We're delighted to hear that you found the process quick and easy and were happy with the service you received. We appreciate your feedback and thank you for choosing Swipe. 😊
Antwoord van Swipe Insurance
Thank you for your review! We're delighted to hear that you found the process quick and easy and were happy with the service you received. We appreciate your feedback and thank you for choosing Swipe. 😊
Quick and easy to purchase
Quick and easy to purchase , competitive price good cover.
21 september 2026
Antwoord van Swipe Insurance
Thank you for your review! We're pleased to hear that you found the purchase process quick and easy, and that our cover and pricing met your expectations.
Great customer service on the call I…
Great customer service on the call I had today. Clear, not too long and ver helpful.
21 september 2026
Antwoord van Swipe Insurance
Thank you for your review! We're delighted to hear that you received great customer service and found the call clear, helpful, and efficient. We really appreciate your feedback.
Antwoord van Swipe Insurance
Thank you for your kind review! We’re delighted to hear you found our service simple and reasonably priced. We really appreciate your feedback and your support.
Antwoord van Swipe Insurance
Thank you for your great feedback! We’re delighted to hear you found our insurance easy to set up and great value. We really appreciate you taking the time to share your experience! 😊
Cover i needed at a great price
Cover i needed at a great price
Seems straight forward and good reviews
29 augustus 2026
Antwoord van Swipe Insurance
Thank you for your great feedback! We’re delighted to hear you found the cover you needed at a great price and that everything seemed straightforward. We really appreciate you choosing us and taking the time to share your experience! 😊
Antwoord van Swipe Insurance
Thank you for your lovely feedback! We’re pleased to hear you’ve had good communication with us so far. We hope you continue to have a positive experience, and we’ll be here if you ever need our support. 😊
Worst insurance company I have ever…
Worst insurance company I have ever used my phone was stolen on the 12th of July still waiting for them to review my claim it is now the 26th of August. The list of proof they require is out of this world and they have still took payment on the 1st of August for a phone then was stolen 3 weeks previously. Definitely wouldn't recommend this company
26 augustus 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you for sharing your feedback.
We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully.
We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
Mobile phone insurance
Agent very informative answered all my questions very professional
18 augustus 2026
Antwoord van Swipe Insurance
Thank you for your lovely feedback! We’re delighted to hear that our agent was informative, professional, and able to answer all your questions. We really appreciate you taking the time to share your experience! 😊
Not Recommended
Not Recommended! ⭐
Unfortunately, I’ve had a very disappointing experience with Swipe Gadget Insurance (Taurus Insurance Services Ltd).
I lost my device more than a week ago, and the claims process has been incredibly frustrating. Every couple of working days, they request a few documents, then take another 2–3 working days to review them, only to come back asking for another document. Why not request all the required documents in one email and save customers unnecessary delays?
I’ve now provided everything they’ve asked for, yet I’m still waiting for my claim to be approved. I’ve been without a device for over a week, and the whole process has been unnecessarily slow and stressful.
Unfortunately, this is the second bad experience I’ve had with this company, and it has completely damaged my trust in them.
If you’re happy to wait a long time without your device while your claim is being processed, then maybe they’re for you. Otherwise, I’d strongly recommend looking elsewhere.
Not recommended!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
A quick and easy set up of new phone…
A quick and easy set up of new phone insurance at a great price
11 augustus 2026
Antwoord van Swipe Insurance
Thank you for your lovely feedback! We’re delighted to hear that you found setting up your phone insurance quick and easy, and that you were happy with the price. We really appreciate you choosing Swipe and taking the time to share your experience!
great company
ive been with you for 5 years and I have just changed my phone to the latest fold 8 and I'm impressed because my premium has gone down each month. 😀
10 augustus 2026
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Very helpful helpful told me best way…
Very helpful helpful told me best way to will use them again do recommend helpful people
28 juli 2026
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you for your wonderful review! We're thrilled to hear you had a great experience insuring your device. We appreciate your trust in us and are glad everything is working well for you!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Requests for documents already provided
Despite me providing proof of blacklisting from my network provider which was requested as part of the claims process, Swipe tells me the device has not been blacklisted, and asks me to provide proof? After calling customer service to query this and confirming blacklisting with the network provider, I am told the claims team will be in touch promptly to resolve the issue. I have not heard anything from them for a week. Rather than respond to my email chasing this, today they send me a copy and pasted email with exactly the same text as the initial email requesting proof the device has been blacklisted, which they have had for two weeks already. Awful experience so far.
1 juli 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Emre
We are sorry to hear you have experienced issues with your blacklisting. We have passed this to our Customer Relations team and Claims team, who will continue the review of your claim.
Thanks
The Swipe Insurance Team!
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