I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Toon meer
Bedrijf heeft geantwoord
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Toon meer
Bedrijf heeft geantwoord
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Geschreven door het bedrijf
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Contactgegevens
Verenigd Koninkrijk
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,1
Goed
714 reviews
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Great insurance
I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dreaded White line fault) 3 times. Each time swipe have been amazing. The first time the phone was under one year so there was a bit of back and forth as initially they said Samsung needed to fix it while it was in their guaranteed window however their guarantee window does not extend to screen damage. As soon as I said this to them they accepted my claim. I sent after relevant documents and they give me a postage lable and within two weeks of me posting the off I had it back fixed.
15 juni 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you so much for taking the time to share your experience and for your kind words. We're delighted to hear that our team was able to help get your claim resolved, even with the initial warranty confusion.
We understand how frustrating it must have been to experience the same issue multiple times, so we're pleased we could make the claims process as straightforward as possible and get your phone repaired and returned within two weeks.
Thank you for choosing Swipe, and we really appreciate your recommendation. If you ever need any assistance in the future, our team will be happy to help.
Very helpful Natasha via online chat…
Very helpful Natasha via online chat and promptly sorted the issue.
9 juni 2026
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
DO NOT USE THIS COMPANY
One of the worst interactions with any company I can recall in my lifetime, dealing with Swipe Insurance (Taurus insurance services) is not only pointless, their customer service members will activly mislead you, their complaints procedure is diabolical, want to resolve an issue quickly... good luck. You want to get a fair outcome for yourself... nope we have denied your claim because you pointed out market value for your phone was higher than what we stated, from a link that we sent you.
Please do not use this company (or any Taurus insurance services company) to insure your devise.
9 april 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
We are sorry to hear your experience was not a positive one.
Please kindly provide your contact details so we can assist you further.
Thanks
The Swipe Insurance Team!
Very quick easy process to insure…
Very quick easy process to insure phone, very impressed.
3 april 2026
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Avoid unless you are happy to wait…
Customer service are lovely, however the claims team are utterly useless.
They ‘aim’ to respond within 2 working days. However their response is just to ask for information that has already been provided and for MORE documentation that should have been requested at the beginning. The process for settling the claim is incredibly slow and painful, don’t expect to receive a replacement device in any adequate time…
23 maart 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you for sharing your feedback.
We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team.
They are now reviewing the details, and your case is being looked at carefully.
We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
helpful advise and links to ensure…
helpful advise and links to ensure correct policy was bought
18 maart 2026
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
iPhone 17
Good insurance cover at a reasonable price for my new IPhone.
Customer service was very good
4 maart 2026
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
my iPhone 14 Pro Max has been insured…and excellent claim filing
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple genius bar is amazing. My phone cannot be fixed in Apple needs to replace my phone and the cost is high but the insurance covered it with no problem in the claim
I got paid in two days! overall very satisfied. Easy to talk to them over the phone and email and everyone is helpful. The paper works is reasonable for accidental damage and found no problem. Processing it.
27 februari 2026
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Don’t get insurance with them after I bought the policy they ask me for receipt from the seller and a lot of other documents I sent everything to them after they say we can’t cover your phone withNoRe
So bad Don’t get insurance with them after I bought the policy they ask me for receipt from the seller and a lot of other documents I sent everything to them after they say we can’t cover your phone with No reason
21 januari 2026
Antwoord van Swipe Insurance
Dear Anoud
We are sorry to hear your experience has not been a positive one. Unfortunately, no insurance policy covers everything. We can see a full refund was provided to you.
Thanks
The Swipe Insurance Team!
Excellent Insurance Company
Excellent Insurance Company - the absolute best and best value for money!
8 januari 2026
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Competitive prices
Competitive prices, friendly and helpful team when I needed to change my phone details. Definitely recommend!
6 januari 2026
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Very happy
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer. Overall a great company and exceptional customer service.
Like I said it's to early to give an honest review at this stage. Overall I am very happy so far. Watch this space for more review. 😀
25 december 2025
Antwoord van Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Excellent
Always been very quick to assess claim and get phone fixed and returned.
Best insurance ever
25 december 2025
Antwoord van Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Easy to up grade at a competitive price.
24 december 2025
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Second time I have had to claim due to…
Second time I have had to claim due to breaking my Samsung phone screen. Claim approved and paid quickly. No issues at all.
23 december 2025
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
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