swiship.co.uk Reviews 

Ordered on 28/06/23. Still waiting for delivery. They say it's been delivered. But have not received anything. Absolutely useless company. DO NOT USE THEM !

Package never arrived. Tracking says package was delivered but no photo or further proof. No contact or support option on their website.

Absolutely clueless. Attempted delivery on a Sunday when nobody was there and then reported it as a 2nd delivery attempt and that they were awaiting instructions. The driver even called me and I said to try again in a week day so no idea why it's now on hold. Ridiculously awful.

Parcel FR2188493698 ordered on Rakuken in transit since 17th June 2023.
Nobody knows where it is.

Placed an order on neewer.com and got a tracking number for delivery with swiship. Couldn’t track the number and in a couple of weeks I contacted customer service on neewer and they were able to investigate the case and told me that it was reported to them as delivered, but I never received the package. They sent me link with all tracking information and it shows in the report that it was delivered. Sooo disappointing and they don’t have a publicly accessible contact information for resolution.

Said the parcel had been delivered but never had, In working on drive all day so no way we could have missed them, no one to contact and long winded to get answers from Amazon regarding it, very poor

My package is still showing as out for delivery as from 7 June when I enter my tracking number. There is no phone number for Swiship and seems to be no way of contacting this courier company. Do not use!

Absolutely awful still waiting for my parcel never arrived no trace of tracking number on system. Get your act together you should be ashamed of yourselves and Amazon should use another company.

On 25th May 2023, i was supposed to receive delivery of Eufy Video Door Bell costing £149, directly purchased from EUFY UK. I came to know that the delivery will be made by swship.co.uk as displayed in delivery status. First, it displayed delivery time around evening that day. then it updated saying the delivery would be NEXT DAY (on 26th May). Ok fine with me . The browser was open in my mobile and suddenly I saw a note "Package Delivered". Shocked! I tried to see its customer svc to call but in vain! then i emailed to EUFY directly and EUFY replied to wait for a week to see if I could receive.

On 5th June, EUFY followed up with me kindly asking if i received or not. No I had not received. It then messaged confirming a replacement has been sent. Swiship sent me a link for delivery. It was supposed to deliver on 7th June afternoon. when i checked status at 3pm, it said "package delivered 2.44pm. i was home with my guests and it was a total lie of delivery! I complained and emailed to EUFY immediately. It is now checking with this lying delivery company! I would suggest anyone to make sure your delivery company is not this one at least!!!
- Sushil Singh from DN2, Wheatley, Doncaster, South Yorkshire

Absolutely shocking company, seen on my doorbell it was tried to be delivered. Watched the delivered guy on the camera walk away up the road with the package then I received a message saying package was delivered with neighbour. They haven't sent a picture to prove this and they haven't sent the neighbours details so I've no idea what neighbour has this. Also no calling card. So that Is me without my package and out of pocket. Joke of a company.

Lost my package first time so had to make a complain to a company, the company sent it off again but again didn’t arrive.

Terrible delivery company. No contact details to speak to anyone, says item was delivered when I wasn't as was home all day! Shocking company should just close down their company as so many reviews saying same thing. No photo, not with neighbour not in a safe place. Any company who
uses this company I will refuse to buy from them. Shocking service when item Says delivered but god knows where it as it can't be found anywhere and doesn't even leave a note.

I would like to share the difficulties I encountered in attempting to reach customer service of swiship. Despite numerous attempts to find contact information on the website, there was no visible phone number, email address, or any other means of communication provided. This lack of accessibility is highly concerning and raises questions about the transparency and accountability of your company.
I guess is a good policy to avoid customers complaints

My parcel hasn't arrived, although updates say it has I cannot reach any customer service by phone or email, everything asks for a tracking number when I put it in it doesn't recognise it, SHOCKING!!!

Very poor customer experience. Status updated as shipment delivered but nowhere able to track the package. No place to contact the customer service too. I would recommend to stay away from this non-trackable service providers.

Poor. No way to get hold of them. No communications. Tracking says parcel delivered but nothing. No proof of delivery, no picture no delivered to neighbour. No way to get hold of them and no phone number. I will not order form any company using these people again.

This is ridiculous!!!! Why is this company still open??? My delivery says it’s been delivered to my neighbour (by the way doesn’t specify which one, no picture and no note through the door left) I’ve been walking around asking all my neighbours and none of them have it! Liars! And this parcel was soooo important to me and my family. It wasn’t cheap. And it’s too late to order a new one….. honestly soo upset.

I wasn't sent any information from Swiship that my package had been picked up from the sender or delivered. I had to ask the Sender for tracking information. The Swiship link provided says "Item Delivered" but it wasn't. There is no proof of delivery, no photo or anything. No way to contact them. Terrible.

Never received my package says it was delivered yesterday around 7:27pm . Tracking number: TBA305403211302