SwitchAid Reviews 

Received a very prompt response to my query and thanks to Lee and Kirsty all sorted very quickly. Excellent customer care

SwichAid is easy to use and provides fantastic service.
Kim was great from start to finish. Professional advice with friendly approach. An absolute gem.

We had a problem with the laptop charger and a replacement was sent out within 2 days of the problem being reported!

Excellent service

Wow - I had an issue with my handset and the response was immediate. Kim and James could not have been more helpful and I now have a fully working phone.

As a small charity, finding reliable, responsive, and genuinely supportive partners is crucial, and SwitchAid has exceeded our expectations in every respect. Their team has taken the time to understand our organisation, our constraints, and our mission, and they consistently deliver support that feels tailored rather than transactional.

In particular, James and Kim have been outstanding. Their professionalism, attention to detail, and proactive approach have made a real difference to our day-to-day operations. They are approachable, knowledgeable, and always willing to go the extra mile to ensure we feel supported and confident in the services being provided.

SwitchAid’s support has allowed us to focus more of our time and energy, knowing that we are in safe and capable hands. We genuinely value the relationship and services provided, and would highly recommend SwitchAid to any organisation looking for dependable, high-quality team support.

Great support from Nathan Gudgeon again, always there at hand to sort any questions I have. I could only give 5 stars he should get a six 👍

Excellent customer service and advice from Nathan for our charity. Highly recommend

I have always found Nathan to be helpful in answering my queries and talking through our options

The team were super helpful and responsive when I had an issue even when it wasn't their fault!
We tried other providers but it there were a lot of options but little guidance, having a person on the end of the phone walk us through the process was a huge bonus. I be happy to recommend them

Very satisfied with the service provided by both Kim McCallum and James McCallum in getting wireless WiFi devices set up in two venues. They have both been patient, polite and helpful throughout the process.

Prasanna and Kim have been so proactive and supportive in ensuring our team have been set up with our new plan quickly and effectively. It's saved me countless hours, and it's great to know that we have their ongoing customer service. Because of this, I'd recommend SwitchAid to any other charity. Thank you both.

Kim really went the extra mile explaining really clearly how to access the settings I needed (I am not a phone expert) and was really responsive and helpful

Plan.com were really helpful from phone ordering through to fulfillment and aftercare helping set up pesky mobile data! Kim McCallum from Sebb Group was brilliant to work with.

I had a problem with my phone where I wasn't getting any calls. After initial contact Lee emailed and helped with this and it was all resolved very quickly.

Great communication and explanation - very patient! Lee has been so helpful in getting everything set up. Couldn't recommend more.

Kim has been of great support during our transfer from one provider to another, ensuring it all went smoothly. Thanks Kim.

Great customer service experience with Lee - quick responses and helped sort the issue easily.

We needed a mobile sim and thought it would be a long process but after speaking with James and signing a couple of bits of paperwork the sim arrived at our office and we could use it right away, great service from the team

Excellent service from Kim and James.

Kim and James helped us source new mobile phones and Sims, as well as arranging the setup of a new mobile provider and contract for multiple staff.

The whole process was smooth and seamless. Kim kept us appraised of progress and the switchover worked as without a hitch.

We swapped broadband supplier and the whole customer experience was fantastic from beginning to end. James listened carefully to what we needed, gave us different options, then allowed our committee time to consider the decision. Lee was then amazing, promptly answering queries and was available at the end of the phone to talk us through what needed to be done when there was a problem. It was very refreshing to always know who to contact and to be able to get in touch with the right person quickly. Thank you very much - I would highly recommend you to others.