Great experience and helpful staff at the Hereford branch after being badly let down by a large rival firm. The car was exactly what was reserved, it was clean and tidy and they facilitated a late cha... Toon meer
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I was issued 6 times by Croydon council in error which they cancelled however switch charged me £42 per ticket to process and now will not cancel the charge as they want someone from council to admit... Toon meer
Bedrijf heeft geantwoord
I hired a car from Switch Car Rental Stirchley and I have to say the staff were truly amazing. My first contact was Brian he was fantastic, professional and he listend ensuring I got the righ... Toon meer
Bedrijf heeft geantwoord
I had requested for a large van to be dropped off however one was not available. The company i worked for managed to get a large suv from switch and this was dropped off not long ago however was no lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contactgegevens
Matford Park Road, Marsh Barton , EX2 8AW, Verenigd Koninkrijk
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Goed
574 reviews
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Absolutely a terrible company
Absolutely a terrible company. Promised as booked a 7 seater automatic. After not hearing anything from them regarding my booking I rang them. The woman on reception then told me they didn't have any 7 seater auto's and that other customers where waiting since June for one. What sort of two bit company doesn't have cars to rent out. She did offer a 9 seater vito which I accepted because I am due to go on holiday first thing in the morning. 04:08:2026. She then promised me that they would have it at my address before 5pm today. At 1pm I get a text message stating my booking for due to be delivered after I was due to leave to in the morning 04,08,26.
I rang to ask what was going on. And was met by a very unhelpful person who didn't really want to help. Making excuses that the replacement car was not available until tomorrow. Yet it was bookable for this afternoon on line. A lie.
I hate shabby service and the couldn't careless attitude form customer service tops it off.
My advice. Find another company. Don't rent from cowboys with little to no customer care.
They seem to prioritise cash paying customers. This is the HUL branch.
They may have changed the name but its still the same old sub standard service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Ian,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused by the vehicle availability issues and conflicting information regarding your booking. We understand how disappointing this must have been, particularly as you were preparing to leave for your holiday. We acknowledge that the vehicle originally booked was not available and that the alternative arrangements and delivery times did not meet the expectations that were set. We also regret that you felt our team did not provide the level of service and support you should have received. We take comments such as yours seriously and would like the opportunity to investigate what happened. Please contact us at customer.service@switchcarrental.co.uk with your booking reference and contact details so that we can review the matter fully and discuss your concerns. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best regards,
The Switch Team
Sonia khirm and sonia was very very…
khirm and sonia was very very professional and lovely to deal with helped with any questions I had and I had a lot of them lol would 100% recommend if you’re your looking for a hire car and probably the best branch they have .
1 augustus 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Gee,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Sonia directly so please let us know which location your rental was from.
Best regards,
The Switch Team
The company in general were very helpful
The company in general were very helpful in ensuring my choice of electric van was at the Milton Keynes branch and ready to go. Arfan was on site to show me how it operated and and was there on drop off to make the transaction a smooth one.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Steven,
Thank you for your fantastic review. We're delighted to hear that our team was able to ensure your chosen electric van was available at our Milton Keynes branch and ready for collection.
It's especially great to hear that Arfan provided such excellent support, taking the time to show you how the vehicle operated and making both the handover and return process smooth and hassle-free. We'll be sure to pass your kind comments on to Arfan and the rest of the team. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Very polite and helpful person was…
Very polite and helpful person was showing us round and asked us if we was happy with car can have a laugh with them
30 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Tina,
Thank you for your lovely review. We're so pleased to hear that our team provided a friendly, helpful, and welcoming experience. It's great to know that everything was explained clearly, that you were given the opportunity to ask questions, and that you were happy with the vehicle provided. We believe great customer service should be professional while still being approachable, so we're delighted that you felt comfortable and enjoyed your experience with us. We look forward to helping you again in the future.
Best regards,
The Switch Team
Amazing service from Brian and Adnan
Amazing service from Brian and Adnan at the Birmingham Stirchley branch, very professional, polite and helpful and provided me with an upgrade. Would 100% recommend this branch and these 2.
31 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Habib,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian and Adnan directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Naheed from wolverhampton branch has…
Naheed from wolverhampton branch has delivered my car. He was very friendly, professional and fully explained the car and how the rental works . He was wonderful. He explained the condition the car needs to be returned in and was very efficient
31 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Jess,
Thank you for your wonderful review. We're delighted to hear that Naheed from our Wolverhampton branch provided such a positive experience. It's great to know that he was friendly, professional, and took the time to clearly explain both the vehicle features and the rental process, ensuring you felt confident and informed from the outset. We're also pleased that the vehicle condition and return requirements were explained thoroughly and that the whole experience was handled efficiently. We truly appreciate your kind words and will be sure to pass your feedback on to Naheed. Thank you for choosing Switch Car Rental.
Best regards,
The Switch Team
Outstanding Service Worcester
I recently hired a vehicle from the Swift Worcester branch and received outstanding service from start to finish.
Amanda, Scott and Paul were all friendly, professional and genuinely helpful throughout the process. Nothing was too much trouble, and they made the whole experience straightforward and stress-free.
The Prestige range of vehicles was presented to an exceptionally high standard spotlessly clean, well maintained and a pleasure to drive. It’s clear that the team takes real pride in both their customer service and the quality of the vehicles they provide.
If you’re looking for a professional, reliable vehicle hire company with first-class customer service, I wouldn’t hesitate to recommend the Swift Worcester team. A big thank you to Amanda, Scott and Paul for delivering such an excellent experience. I’ll certainly be using them again.
28 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Vince,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you received outstanding service from our Worcester team. Amanda, Scott and Paul will be thrilled to know that their friendly, professional and helpful approach made your hire experience straightforward and stress-free. It's also fantastic to hear your positive comments about our Prestige vehicle range. We take great pride in presenting our vehicles to the highest standards, so we're pleased that the cleanliness, condition and overall quality of the vehicle exceeded your expectations. Your recommendation means a great deal to us, and we truly appreciate your recognition of the team's hard work and dedication to customer service. We look forward to welcoming you back and providing another first-class experience in the future.
Best regards,
The Switch Team
Please don't make the mistake I made
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Switch Car Rental Newcastle
141 Lobley Hill Rd, NEWCASTLE NE8 4ZR
Car rental company
Neil Haley
550 points
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If I could it'd be - 5 stars. Nothing but absolute shit before I even got to get a hire car! Told nothing to hire all weekend until Monday Monday came nothing until Tuesday had to complain to head office and funny enough got a vehicle a bit faster on Tuesday after waiting from Friday. Had the car a week get a call my cars ready to collect so head over to get my car back and left hire car with just over half a tank of fuel, I never got the car with a full tank either. Cost me £25 to fill just over half a tank -(1.5l) now to fill the remaining tank iv been billed £48 unbelievable. Better still I'm getting fines for Tyne tunnel even though I have an account with them and all travel is automatically taken out my account better still the fine there trying to charge me is of May 2026 when I didn't even have the vehicle. But still trying to charge me and collect the money. I had there car from 10th July the fines from may. Wjat a horrible company I seriously wish I'd never came across them please be very careful using these cowboys because you'll be lucky to not get charged for using the rubber on the tires. Most hire companies do everything they can to help these done everything they could to make things as hard as possible stay away seriously unless you like been charged for things that you'd not get charged with from any other company
Sent all evidence that showes these fines aren't mine but little ryse redman just won't take it and continues to try and get money. Good luck with that scamming at it's finest
Tyne tunnel fines £30 if not paid by midnight the following day. Switch added £42 admin fees to this charge without even notifying there's an actual fine from the Tyne tunnel obviously anyone will be outraged by a £30 fine but then the hire company you're using then adds a further £42 for not notifying you of this fine until they have added there £42 fee to it.
But best part like iv said I never had this car when the fine was issued. Stay away unless you've got money to waste its outrageous fines £30 for a tunnel fine then switch will add a further £42 but not notify you until they've added there money. Wonder how many people have fell to this
10 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Neil,
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and apologise for the frustration and inconvenience caused. We understand your concerns regarding the wait for a replacement vehicle, the fuel charge, and the toll notice you have referenced. We appreciate how upsetting it can be when expectations are not met, particularly when you feel your concerns have not been resolved satisfactorily.
We take all customer feedback seriously and are committed to investigating any issues raised. Please contact our Customer Services team at customer.service@switchcarrental.co.uk, quoting your rental agreement number, so that we can review the matter in full and provide a detailed response. We are sorry that your experience did not reflect the standard of service we aim to deliver and appreciate you bringing these concerns to our attention.
Best regards,
The Switch Team
I dealt with the Worcester branch
I dealt with the Worcester branch, the gentleman who delivered the vehicle was helpful and friendly and showed me all the bells and whistles. The car was top spec and perfect condition. Ian and Neil collected the vehicle and were polite, friendly, helpful and on time. Couldn’t fault the whole hire and would definitely use again.
23 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Becky,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you had such a positive experience with our Worcester branch. It's great to know that the vehicle was delivered in excellent condition and that our colleague took the time to show you all of its features and ensure you were comfortable with everything. We're also pleased that Ian and Neil made the collection process smooth and stress-free with their friendly, helpful, and punctual service. Your kind words mean a lot to the team, and we're thrilled that you couldn't fault your hire experience. We look forward to helping you again in the future.
Best regards,
The Switch Team
Naheed from Wolverhampton branch…
Naheed from Wolverhampton branch delivered the car, and was extremely polite. He explained everything in detail. Would recommend their service.
Hope to deal with you in the future.
Kind regards
30 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Stacy,
Thank you for your kind review. We're delighted to hear that Naheed from our Wolverhampton branch provided such a positive experience. It's great to know that everything was explained clearly and professionally, and that Naheed's polite and helpful approach made a difference. We truly appreciate your recommendation and your feedback will be passed on to Naheed and the team. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
I can’t thank the Worcester team…
I can’t thank the Worcester team enough. Mark arrived on time, was really pleasant. He explained the car controls and asked if I needed anything to be explained again. He was calm, polite and spoke clearly. Amanda and Hannah whom I spoke to on the phone were again,very pleasant to talk to and explained clearly as I was guided through the t&c’s.. Thankyou everyone for your patience and help.💐💐💐
29 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Tracy,
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with our Worcester team. It's great to know that Mark made you feel comfortable and well-supported, taking the time to explain everything clearly and ensuring you were confident with the vehicle before setting off.
We're also pleased that Amanda and Hannah provided the same high level of service over the phone, guiding you through the terms and conditions with patience and clarity. Your kind words mean a great deal to the team, and we'll make sure your feedback is shared with all of them. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Great people, great experience. Most reliable service
I had a great experience with Switch Car Rental from start to finish.
The staff were incredibly polite, professional, and genuinely focused on helping the customer. When a small issue came up during the process, it was dealt with promptly and efficiently, making sure I could get better than expected. That level of customer service really stood out.
Both the collection and return of the car were quick and hassle-free. I especially appreciated the return process; there was no excessive scrutiny or trying to find tiny, unnoticeable marks on the vehicle. The inspection was fair, straightforward, and completed within minutes, which gave me a lot of confidence in the company.
The car was clean, well-presented, and exactly what I needed. Overall, the whole experience was smooth, transparent, and stress-free.
I'd definitely use Switch Car Rental again and wouldn't hesitate to recommend them to anyone looking for reliable service and friendly, customer-focused staff.
1 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Jameel,
Thank you for taking the time to leave such a detailed and positive review. We're delighted to hear that you had a great experience from start to finish. Providing a reliable, transparent, and hassle-free service is exactly what we strive for, so it's fantastic to know our team delivered on that promise. We're especially pleased that any issues were resolved quickly and efficiently, and that the collection and return process gave you confidence in our service. Your comments about our staff, the fair vehicle inspection process, and the quality of the vehicle are greatly appreciated and will be shared with the team.
Thank you for your recommendation. We truly value your support and look forward to welcoming you back the next time you need us.
Best regards,
The Switch Team
Steve the valet at the Lincoln branch…
Steve the valet at the Lincoln branch was amazing, so helpful and polite, 10/10 for this guy he deserves a medal, great customer experience with this branch, would use again. Simon
23 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Simon,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Steve at our Lincoln branch provided such excellent service and made such a positive impression. We'll be sure to pass on your kind words to him. Steve will be thrilled to know that his helpfulness, professionalism, and friendly attitude contributed to a great customer experience. We really appreciate your recommendation and look forward to welcoming you back in the future.
Best regards,
The Switch Team
The staff there are unprofessional the…
The staff there are unprofessional the booking .com did not advise a 500 pound deposit when asked for the number to complain they gave me the wrong number they refused to provide there names they were extremely rude on the phone and in person
28 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Kain,
I am sorry to hear about your experience. Unfortunately, we are unable to control how third party providers display our rental requirements but I will pass you comments on to the relevant team to see if this can be made clearer. If you would like us to look into this further for you please contact us at customer.service@switchcarrental.co.uk
Kind regards,
The Switch Team
Naheed from the Wolverhampton branch…
Naheed from the Wolverhampton branch was very helpful explained everything that was needed to know very good service
28 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Thank you for your kind review, I will make sure Naheed is made aware of your positive comments!
The Switch Team
Booking the car was a straightforward…
Booking the car was a straightforward process and despite a few bumps at the start with technology, Mehwish at the Luton branch front desk was super helpful and friendly!
27 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Dan,
Thank you for such a kind review and I'm glad technology didn't get the better of Mehwish in the end! I would love to be able to pass on your comments directly, can you let me know which branch you rented from please?
Kind regards,
The Switch Team
Spoke to Katie in the Cardiff branch…
Spoke to Katie in the Cardiff branch who could not have been anymore helpful and friendly. She’s was very keen to insure that everything was in place before ending the call even going as far to let me know the colour and model that would be delivered. I can’t thank her enough.
27 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Richard,
I'm really glad Katie was able to get your rental off to such a pleasant start - I will be sure to pass on your comments to her!
Many thanks,
The Switch Team
Amazing first class service
Amazing first class service! Helped out when we needed it the most, can’t thank Ryan and the team enough !
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Dan,
Thank you for such a kind review. I would love to be able to pass on your comments to Ryan directly, can you let me know which branch you rented from please?
Kind regards,
The Switch Team
Switch Swansea
Gave me a completely inappropriate car as a hire car while mine is in for repair. Several times I’ve specified it needed to be high enough I didn’t need to push myself out of the vehicle and yet they provided one which has now caused a partial dislocation of a joint. Topping that off with horrendous bucket style seats which are hards ask rocks and forced extreme pressure against my joints making it even harder to get out of the vehicle.
The break system on this vehicle is horrendous. I drove to my local Tesco and you have to pretty much stamp on the brakes to actually get it to brake.
The vehicle also had been keyed prior to it being given to me. I reported it on the day. I was told it was nothing. I’ve also noticed that it’s not been cleaned as I’ve found the previous users rubbish and detritus within the vehicle.
I suggest you either replace the vehicle or come and collect it. I’ve now missed an entire weekend of work due to the sheer stupidity of this situation.
I’ll be calling motability first thing Monday morning alongside an email.
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Yas,
I'm really sorry to hear that the hire car is not suitable for you. Please can I ask that you reach out to the branch directly to arrange to get this swapped over for you. The can be contacted at swansea@switchcarrental.co.uk
Kind regards,
The Switch Team
Brian was perfect on sorting everything…
Brian was perfect on sorting everything out when i arrived. Great customer service. Would definitely recommend. Luton
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Zee,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
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