Saves me time looking for new deals, and the customer service has always been great for me when needed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Toon meer
Bedrijf heeft geantwoord
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Toon meer
Bedrijf heeft geantwoord
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Contactgegevens
Verenigd Koninkrijk
- team@switchd.co.uk
- switchd.co.uk
4,3
Uitstekend
590 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Could do better
Signed up with them as recommended by Nationwide. Unfortunately they are not as proactive as their marketing suggests. I had to chase them for both my mother and for ourselves. The fixed rate contract I had agreed to move onto was a flexible, more expensive contract. The reason I was given is that the supplier could not find my address, despite being given bills! That issue has possibly been partially resolved. Bank account details are given to Switchd so that they can be shared with the new supplier so everything is seamless. The supplier says they don't have them. I would give 1 star,were it not for the staff with whom I have interacted who are effective. My mother too, has had issues.
2 november 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Harris,
Thank you for sharing your feedback with us.
We’re truly sorry for the bumpy experience you’ve had. There were issues with your address appearing on Octopus’s platform, which required us to manually initiate the switch. Unfortunately, this led to Octopus placing you on their Standard Variable rate instead of the intended fixed rate. You’re absolutely right; we aim to make the switching process as smooth and hassle-free as possible, and we’re sorry that this hasn’t been your experience. Please know that we’ve taken your feedback on board to improve our service going forward.
Best Wishes
The Switchd Team
Will it save us that much?
Not convinced the latest switch will save us that much as we had to pay a £50 exit fee from EDF.
19 oktober 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Dave,
Thank you for sharing your feedback with us.
We’re truly sorry you had to pay the exit fee. Rest assured, the tariff we switched you to is well below the October price cap protecting you from price increases for the next 12 months. We hope the tariff proves to be worthwhile and will make sure to get it spot on next time!
Kind regards
The Switchd Team
Great support
Switched suppliers according to Switchd's recommendation. One little glitch but Switchd's support team got it sorted quickly and efficiently.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Chris,
Thank you very much for your kind review.
Our mission is to keep you on the best deal, and it’s wonderful to see that one of our team members could promptly assist in resolving your query.
We hope you’re enjoying your new tariff and look forward to many more smooth switches ahead!
Kind regards
The Switchd Team
Got the switch wrong
Got the switch wrong. Company then charged me twice. Then got charged by switchd
2 oktober 2024
Antwoord van Switchd
Hi Steve,
Thank you for your feedback.
Occasionally, the usage information on your Switchd account may be out of date. Prior to the switch, an email was sent to your inbox requesting a copy of your energy bill to update your usage figures and ensure you're paying the correct amount.
Rest assured, we’ll make sure to get it right next time!
Kind regards
The Switchd Team
Antwoord van Switchd
Hi Michael,
Thank you so much for your feedback!
We hope you're enjoying your new tariff and look forward to helping you save even more on your energy bills in the future!
Kind regards
The Switchd Team
I had to contact to ask if I should be…
I had to contact to ask if I should be switching supplier which was then done after I prompted Switchd with my initial contact
28 september 2024
Antwoord van Switchd
Hi,
Thank you for sharing your feedback with us.
As an automated energy switching service, our goal is to switch you to a new deal as soon as one becomes available. Rest assured, your switch will happen—it's just a matter of reaching you in our queue. We're working as quickly as possible to switch all our members promptly.
In the meantime, we hope you're happy with your new tariff.
Kind regards
The Switchd Team
USEFUL SERVICE BUT DOUBTFUL BENEFIT
I found this to be useful service and the person handling the switch was very responsive and professional.
However, I had multiple requests to provide meter readings and it was not always clear what stage of the process we were in.
Also, my existing supplier EDF eventually sent me an estimated quote that represented an increase of £40 in my monthly premium as opposed the supplier I was Switchd to which was £50 !
I didn't have the energy to turn the clock back and stick with what I had !
17 september 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Christine,
Thank you for sharing your feedback with us.
We greatly value all feedback as it helps us improve our service. Tariffs often fluctuate, and it’s common for previous suppliers to offer lower quotes in an effort to win customers back. I’d be happy to explore this further for you—please send us an email at team@switchd.co.uk with the subject line ‘Trustpilot’, and we’ll gladly investigate the matter.
Warm regards
The Switchd Team
Excellent Customer Services
Excellent Feedback from Customer Services. They always reply very promptly and tailor their replies to what you actually asked about.
15 september 2024
Antwoord van Switchd
Hi Glyn,
Thank you so much for your kind feedback!
We're delighted to hear that we could promptly address your query. Delivering excellent customer service is a top priority for us. We hope you're enjoying your new tariff, and we truly appreciate you being a member of Switchd!
Kind regards
The Switchd Team
Covid affected service
This was a great idea but Covid ruined the model for me. As far as I can recall I got switched once before covid for a small saving and there were no further switches until that company went bust and I got switched automatically (not by Switchd) to EON who I went immediately into dispute with over credit from previous supplier. I had no final statement from previous supplier so no proof. No switches since then. All in all, its cost me a lot more than it has saved.
6 september 2024
Antwoord van Switchd
Hi Graham,
I'm sorry to hear you felt our service hasn't been of value to you.
During the Covid pandemic, energy companies paused all their fix deals and a lot of companies went bust meaning energy switching was paused. This was something that was completely out of our control, however we still provided our customers with support through this troubling time. It's a shame you had a dispute with your new supplier after your other supplier went bust, again this is not in our control.
However, we have switched you last month to a 12 month fix deal that over the course of the year will save you money as the price cap has been announced to increase by 9-10% in October.
I hope you have felt this switch has been of value to you. Of course, we are continuing to scan the whole market for you to find you an even better deal in the future.
Best wishes,
The Switchd Team
Antwoord van Switchd
Hi Ali,
Thank you for taking the time to leave us a review.
We hope you’re enjoying your new tariff and look forward to helping you with many more switches in the future. Thanks again for being a Switchd member!
Warm regards,
The Switchd Team
Very helpful staff giving speedy…
Very helpful staff giving speedy responses. Nothing seemed to be a problem. Many thanks.
23 augustus 2024
Antwoord van Switchd
Hi Liz,
Thank you so much for your feedback.
Providing great customer service is a top priority for us, and we're glad to have responded to you promptly. You can always count on us if you ever need any assistance.
Best wishes,
The Switchd Team
Simple & straightforward
11 augustus 2024
Antwoord van Switchd
Hi Brian,
Thank you for sharing your feedback.
We’re proud to offer a service that makes energy switching simple and straightforward. With energy prices on the rise, we’re glad we could secure a fixed deal for you. We hope you’re enjoying your new tariff and look forward to assisting with many more energy switches in the future.
Warm regards
The Switchd Team
Nothing could be simpler
Nothing could be simpler, everything went through without any problems at all,
11 augustus 2024
Antwoord van Switchd
Hi Carol,
Thank you so much for your feedback!
We’re pleased to have assisted with the switching process and hope you're enjoying your new deal. We look forward to helping you with many more switches in the future!
Best wishes
The Switchd Team
Switcher did'nt have full knowledge of…
Switcher did'nt have full knowledge of energy market and tariffs.
11 augustus 2024
Antwoord van Switchd
Hi Shishir,
Thank you for providing your feedback.
We’re pleased to have successfully switched you to the 2-year tariff with EDF Energy. Rest assured, we’ve taken your feedback onboard and will ensure our team is fully trained to provide information on all available tariffs.
We hope you’re enjoying your new deal and look forward to continuing to assist you in finding the best deals.
Best wishes
The Switchd Team
Antwoord van Switchd
Hi Iain,
Thank you for sharing your experience. We're committed to making the switching process smooth and hassle-free. We look forward to helping you achieve even more savings in the future!
Warm Regards
The Switchd Team
Hassle free easy to understand process
I was contacted by Switchd about a potentsaving by switching supplier. They worked out the savings for me.based on my last bill, then once I was happy they made the process happen taking all the hassle out of it.
Thanks for saving me money.
30 juli 2024
Antwoord van Switchd
Hi Tim,
Thank you so much for your kind review!
We’re delighted to hear that we’ve helped you save on your energy bills, especially with the anticipated rise in prices this October. We hope you’re enjoying your new tariff, and we look forward to bringing you more opportunities for savings in the future!
Warm regards
The Switchd Team
Antwoord van Switchd
Hi Alan,
Thank you so much for your review!
We’re pleased to hear that the switching process went smoothly for you. Ensuring a seamless experience is important to us, and we’re thrilled that you’re satisfied. We hope you’re enjoying your new tariff and look forward to helping you achieve even more savings in the future!
Warm Regards
The Switchd Team
Antwoord van Switchd
Hi Keith,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you found the switching process easy and hassle-free. Our goal is to make the transition as smooth as possible for you, and we're glad we could take care of the details so you didn’t have to. We look forward to helping you continue saving on your energy bills!
Best wishes
The Switchd Team
Satisfactory cheaper switch. Good communication with the same…
Nice to communicate with the same person (pretty much) and to be switched to a cheaper supplier. The only thing I didn't like was having my email address changed for the purpose of going through Switchd to communicate with my new supplier although I sort of understand the reason for it; I prefer to deal direct always.
19 juli 2024
Antwoord van Switchd
Hi Jill,
Thank you so much for your feedback!
Providing exceptional customer service is our top priority, and we truly value your input. We hope you are enjoying your new tariff and look forward to helping you save more money on your energy bills.
Best Wishes
The Switchd Team
Antwoord van Switchd
Hi Diane,
Thank you so much for your feedback.
We're committed to making the switching process smooth and hassle-free, and we're pleased to see this reflected in your experience. We hope you're enjoying your new tariff and look forward to assisting with many more switches in the future!
Warm regards
The Switchd Team
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