Saves me time looking for new deals, and the customer service has always been great for me when needed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Toon meer
Bedrijf heeft geantwoord
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Toon meer
Bedrijf heeft geantwoord
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Contactgegevens
Verenigd Koninkrijk
- team@switchd.co.uk
- switchd.co.uk
4,3
Uitstekend
590 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I ended up switching myself to a new deal
Slick offering but not sure it does what it says on the packet. I signed up to a trial via Nationwide but it was my energy provider that alerted me to the fact now might be the time to switch to a fixed contract given where energy prices are forecast to go in the winter. Before I made the switch, I found other suppliers with slightly better rates than I was on. I’d assumed recommending better options was Switchd’s purpose but I didn’t hear a thing from them in my time as a customer
5 juli 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Angos,
Thank you for your feedback.
We apologise for not being able to switch you while you were a member at Switchd. With energy prices fluctuating and limited fixed deals available, we aim to switch you when the time is right. We monitor the market daily, and our analysis showed that July's price drop was the best time to lock in the lowest rates. We understand that fixed tariffs come with exit fees, so we avoid locking you into a deal when better offers are anticipated. We keep our members informed through our monthly newsletter to assure you that we're always working in the background. Have you been receiving it?
We appreciate your feedback and hope you reconsider joining our service in the future.
Best wishes
The Switchd Team
Efficient and effective
Adviser answered my questions in a straightforward way, initiated a pain-free switch to a new Fixed tariff.
7 juni 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Mr Wallis,
Thank you for your lovely feedback!
We hope you're enjoying your new tariff and look forward to assisting with many more switches in the future!
Kind regards
The Switchd Team
Professional and Naomi really looked…
Professional and Naomi really looked after us - great team!
6 mei 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Justin,
Thank you so much for your kind review!
We're pleased to hear that Naomi was able to assist you from start to finish, and we hope everything is going smoothly with your new supplier. We look forward to continuing to provide you with excellent service and more seamless switches!
Warm regards
The Switchd Team
So far so good 😀
So far so good excellent service switch painless
10 april 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Robert,
We appreciate you taking the time to share your positive feedback!
It's great to hear you're happy with the service and we've already helped you save money on your energy bills. We're committed to finding you the best deals, and we'll keep an eye out for even better deals in the future. We hope you're happy with your new tariff, and thanks for choosing Switchd!
Best wishes,
The Switchd Team
Think this is a con
Think this is a con. Impossible to contact / get anyone to respond. Just get bounced around. I will try yet again to find a response to my concerns.
My advice is don’t touch.
12 april 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi David,
We're sorry to hear about the negative experience you've had with Switchd. We take all customer feedback seriously and want to ensure you're happy with our service.
To investigate this further and resolve the issue quickly, could you let us know how you've been trying to contact Switchd? We take pride in responding to all communication within 24 hours, and we would never intentionally ignore our members.
Please can email us directly at team@switchd.co.uk with the subject "TrustPilot." We'll ensure a senior member of our team personally gets back to you as soon as possible.
Warm regards
The Switchd Team
Shocking Experience AVOID !!
Absolute Nightmare Experience! Made a drastic mistake signing up to this platform! During setting up & finalising requested personal details process then, prompted to the so called dashboard, connection dropped out! Checked connectivity network my system, fully connected operational. At this point in time made numerous attempts to make contact myriad of emails to the “team” without response! Resorted to phone contact after searching for contact number which seemed to take forever! When contact finally made, met with recorded message redirecting me to platform sign in help section. It was @ this point I was losing it literally, login details not recognised! Reached the conclusion, all methods & forms of contact totally inadequate comprising of automated bot’ autoforwarding systems that do not function! To date, 24 hours passed, no response to emails requesting immediate closure of my account deletion of personal information. The whole experience has been totally frustrating, painful, if only with hindsight, should have done research on this dreadful company but, Nationwide B/S (news letter) depicted support, recommendation for this company. Well, to conclude, I am afraid this platform/company, incorporating automated bot’ responses falls way short in delivering seamless, hassle free experiences to customers. A total nightmare shocking experience. AVOID!!
6 april 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Mr Pye,
We're truly sorry to hear you had a negative experience with Switchd. We strive to make everything smooth and hassle-free, and it sounds like we fell short in your case.
We received your email on the 5th April, and due to being closed over the weekend, our earliest possible response would be on Monday. We couldn't locate any calls from you in our system, but if you did try to reach us by phone, please let us know and we'll be happy to investigate further.
Your feedback is incredibly valuable to us. We'll definitely take it on board to improve our service.
Kind regards
The Switchd Team
Naomi was very helpful
20 februari 2024
Review zonder uitnodiging
Antwoord van Switchd
Hi Simon,
Thank you for the positive feedback!
We're happy to hear Naomi was able to help. We'll be sure to pass your feedback on to her, she'll be thrilled to hear it. And of course, if you ever need anything else, don't hesitate to reach out – we're always here to help!
Warm regards
The Switchd Team
Super helpful and everything ran really…
Super helpful and everything ran really smoothly!
8 december 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Penny,
Thank you so much for taking the time to leave us such a kind review.
We are committed to ensuring a smooth and effortless experience for our members, and it's wonderful to hear that your experience reflects this. We hope you're enjoying your new tariff, and don't forget that you can always get in touch with us if you require any assistance!
Best wishes
The Switchd Team
Just completed an automated switch to…
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place.
My only adverse comment is the painful process of having to go through Switchd to access my account. I end up with mulytiple passwords. The Switchd password also seems to fail. The subsequent customer services are pretty futile/robotic!
19 december 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Richard,
We greatly appreciate you taking the time to provide us with your feedback!
Our goal is to stay ahead in the energy market and make sure that the switching process is efficient and stress-free. We're delighted to know that this has been your experience.
We apologise for the difficulties you encountered in accessing your Switchd account and with our customer service. We will certainly take this feedback on board to better our service.
Best wishes to you and your family for a wonderful holiday season and a successful New Year!
The Switchd Team
I am very much grateful.
17 december 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Richard,
We sincerely appreciate your thoughtful review!
It's a pleasure to see that you've joined our service, and we're excited to have already helped you save money through the switch. As a valued member of Switchd, you can trust that we'll consistently work to minimise your bills and keep finding savings for you!
Best wishes to you and your family for a joyful holiday season and a flourishing new year!
The Switchd Team
not recommended in their current form
I used their website further to an enquiry to #Switchpal as a basis for seeking out potential energy savings in the marketplace.
After inputting all data requested Switchd advised my bills could be halved by me switching to Flow Energy.
I then Googled this proposed supplier and found out that they actually went out of business in 2019 and their customers were absorbed by Octopus Energy.
So why are Switchd advertising non-existent savings if you decide to join them?
I can only surmise it is because of the catch at the bottom of their web page confirming that they won't guarantee getting the savings advised by Switchd, but will get you the best deal they can in the current market.
In this ongoing period of market volatility this is likely to be next to nothing - but they will no doubt charge you a fee for their 'Service'!
This is surely blatant click bait mis-direction and misleading information being offered.
I did try on-line chat for clarity before writing this review and got nothing but auto-bot responses.
I also tried calling them but my call was not answered.
I'm putting the whole experience down to being a lucky escape!
Remember - all that glitters is not gold...
Follow up notes - In noting your reply below I believe the honest thing for you to do is to update your comparison data for users as clearly you would likely only be able to offer a small fraction of the savings your website purports to be able to achieve.
If you can advise when realistic data is being advised, to potential customers , I will be happy to verify this and amend my review accordingly.
14 november 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi P,
We're really sorry to hear about the negative experience you've had with Switchd. It's important to us that our members have a positive experience whilst using our service.
Please be assured that the information on our website is not intended to mislead. We acknowledge the changes in the energy sector, including the acquisition of Flow Energy by Co-op Energy, now under Octopus Energy's ownership.
We recognise the energy market's volatility in recent years, which has limited the availability of competitive deals. However, at Switchd, we're one of the first ones to know when a deal enters the market. The great news is that we're starting to see more appealing deals available in the market.
We are keen to resolve this matter to your satisfaction. Please contact us at team@switchd, using 'Trust Pilot' in the subject line. We'll gladly assist you in exploring these new deals.
Kind regards,
The Switchd Team
Antwoord van Switchd
Hi David,
We appreciate you sharing your feedback!
We understand that the energy market has been a bit unpredictable lately, resulting in fewer competitive fixed deals than we would like to see. The good news is that, as your automated energy switching service, we're closely monitoring the situation. Rest assured, we're eager to reach out to you as soon as a better deal becomes available. Keep an eye on your inbox for any updates!
Kind regards
The Switchd Team
Definitely recommended
Definitely recommended, in couple of years always Switchd find best deals so I saved money every time I swiched.
13 november 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Maciej,
Thank you for sharing such a kind review!
We are delighted to have been able to save you £525 on your energy bills throughout your time with Switchd. We understand your decision to leave Switchd and while we're sorry to see you go, we certainly aim to integrate SEG tariffs into our service in the future!
Best wishes
The Switchd Team
Tell me the issue
25 december 2022
Review zonder uitnodiging
Antwoord van Switchd
Hi,
Thank you for your feedback, We're sorry to hear about the negative experience you've had with Switchd.
We are keen on achieving a positive outcome. Could you kindly provide further details about the issue? You can contact us by sending an email to team@switchd.co.uk with the subject marked as 'TrustPilot'. We'll gladly assist you.
Kind regards,
The Switchd Team
nothing went right
what went wrong? nothing went right. I signed up and waited and waited and finally an automated communication to say that one unresolved proble was holding everything up. No ability to communicate with switchd says that nothing is happening. The only automated reply email from them was to look at automated answers or leave switchd - and thats what I am doing as I cannot get past go. I am tempted to ask is there anyone working there by the lack of being able to contact anyone. Complete waste of time.
28 september 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Nick,
We apologise for the difficulties you encountered when trying to reach out to Switchd.
We want to reassure you that our top priority is to provide a prompt response within 24 hours during our business hours. We are happy to see that our team has already taken swift action to address your query and is actively exploring the best available to deal for you.
Best wishes,
The Switchd Team
Terrible website will not let me enter…
Terrible website will not let me enter my year of birth u have to scroll back through the years month by month year by year in my case 72 years I lost the will to live and gave up 😭
8 september 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Katzbrook,
Thank you for taking the time to share your feedback. We're sorry to hear about the negative experience you've had using our website.
At Switchd, we are committed to assisting our members, and we offer a range of communication channels to ensure you receive the support you need. Our Live Chat is available Monday to Friday from 9:00 AM to 5:00 PM for real-time assistance. Additionally, you can reach out to us via email at team@switchd.co.uk.
Best wishes,
The Switchd Team
Swichd communication options for potential customers
I had hoped to use SWITCHD’S premium service which includes telephone communication once subscribed. I am unable to subscribe as my supplier shows on their drop down menu but my current supply name doesn’t so I cannot move to registration with Switchd to get telephone support. I am rather disappointed that there is no telephone contact for potential paying customers as well as current paying customers. Not a good start I fear! I hope to hear from Switchd
Reverend Marsburg
27 augustus 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Reverend,
We appreciate you taking the time to share your feedback with us.
Every piece of feedback is incredibly valuable in our continuous effort to enhance our services, striving to provide our members with the finest possible experience. We're glad to see that one of our team members managed to reach out to you promptly and effectively address your query.
While automated switching for EV tariffs is not a feature currently available, please rest assured that it's something we are actively considering for future implementation.
Best wishes,
The Switchd Team
Easy to use
Easy to use. Do all the hard work for you for a small fee. We'll worth it
3 juli 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Brian,
We genuinely appreciate your thoughtful review!
We are delighted to see that we have been able to offer you a hassle-free experience in switching you to a cost-effective energy deal, especially given the challenges presented by the current state of the energy market.
Don't forget, you have the opportunity to refer a friend to Switchd and earn a reward from us! Simply visit your Switchd dashboard and follow the instructions on the main page to get started.
Best wishes
The Switchd Team
Do not trust these sites which are so automated. Please
Well as many say, I would have given 0 stars if poss. I find it difficult to say how bad this experience was; you can communicate with robots only, if you try to phone up you are put on hold listening to annoying music for ages and then told there are no agents availa ble; I mean, I did eventually get an email reply from an actual human being after leaving dozens of emails and voicemails; but I would never trust a company doing that. I am an older person (71) and have learnt through life you need to get to know the subtle energies of the people you are dealing with. How can you trust these sites with all these robots? They will rule what you do with your transactions. Can you see that??
17 mei 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Margaret,
Thank you for taking the time to share your feedback. We genuinely apologise for the negative experience you encountered with Switchd.
Please know that our primary objective is to deliver a seamless and hassle-free experience to our members, and we regret that we fell short in your case.
Although we see that your Switchd account is now closed, please rest assured that we value your feedback, and we are using it as an opportunity to enhance our services. Your input is invaluable in helping us improve.
Best wishes
The Switchd Team
Support from Switched
I have been a member of Switchd since its early days. Before the energy crisis I was regularly moved by them to a better energy deal and saved lots of money. They are lovely people to deal with and extremely helpful. Currently they are helping me to get a new gas meter as mine is sited wrongly. We are also looking into a false claim going back several years. The team is kind and knowledgeable and I would truly recommend them. Would give 5* but we aren’t sorted on the two issues above yet, but I know we will be soon!! You won’t be sorry you joined them.
26 januari 2023
Review zonder uitnodiging
Antwoord van Switchd
Hi Sheila,
We greatly appreciate your generous review!
We understand that addressing intricate issues with your supplier can be a daunting task. That's why our team is here to provide valuable assistance to our members during such complex situations. Remember, you are always welcome to reach out to us whenever you require help in the future!
Best wishes,
The Swichd Team
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