I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Toon meer
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Lees wat reviewers zeggen
We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Toon meer
While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Toon meer
Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.
Contactgegevens
Verenigde Staten
- synder.com
3,8
Goed
541 reviews
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Great app offering critical inventory…
Great app offering critical inventory functionality in Xero! Their support is top notch too, thank you Andrew for the help!
12 maart 2024
Review zonder uitnodiging
The support from George and James…
The support from George and James sealed the deal.
The software ticked every box in our list of requirements, but it was the personal touch from George and James that made we want to sign up right now!
7 maart 2024
Review zonder uitnodiging
Great app to reduce workload moving…
Great app to reduce workload moving data from Stripe to QB. The customer service is always brilliant, Andrew was quick to help me with my syncing problem today!
7 maart 2024
Review zonder uitnodiging
Awful
Awful! Left our business high and dry! We were using as a business critical api connector between our invoicing platform and accounting software.
Suddenly invoices weren't appearing in our accounting software which can have large knock on affects. I had no resolutions provided or anyone look into, the CSM kept spouting random 'fixes' and 'causes' none of which came close to resolving the issue and clearly weren't the root cause.
I requested the matter be escalated and resolved asap with them also confirming our data integrity. All I received was a rude and obnoxious email lecture from a TSE called: Andrew Ivanitskiy, who's only fix suggestion was to change our business and how we billed.
Absolute farce, wouldn't trust them to send a letter let alone critical business data.
1 maart 2024
Review zonder uitnodiging
Antwoord van synder.com
Hello Jack, we appreciate your feedback. We are sorry to hear that your experience fell short of expectations, but let us clear things out. We have identified that the sync delay was related to an invoice containing over 60 items in addition to other transaction details, all of which collectively surpassed the limits set by the Xero API. You can learn more about Xero limits by following this link: [https://developer.xero.com/documentation/guides/oauth2/limits/]. But we want to assure you that the majority of transactions were successfully synced to your books. As a third-party provider, we have been actively working with Xero to enhance API call capacity. Our team has been addressing your case with urgency, exploring workarounds and collaborating with our development team to tailor a solution specifically for your situation. We are pleased to have found a resolution and are eager to share it via email we have already sent to you. We invite you to collaborate further via email.
Excellent customer service!
George got back to me right away and immediately addressed my question. I appreciate Synder's customer service and highly recommend!
8 februari 2024
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Great app
Great, app does exactly what we need it to do - matches transactions received via Shopify and PayPal and syncs perfectly into Quickbooks. Really helpful and efficient customer service too - thanks Viet!
27 januari 2024
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We love Synder!
We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. George met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!
22 januari 2024
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It's definitely the Customer Service!
It's definitely the Customer Service!
George has been working with me to get a tax issue to flow the way I needed it to in QBDT. It was a project, not something they normally would do. But like the great customer service he provides, he was on it! After the Development Team was finished, I have a wonderful working process now that I don't have to second guess like I've had to do with ALL integrations I've had. Great Job George!
10 januari 2024
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Synder is superb and excellent support what you need.
We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.
11 januari 2024
Review zonder uitnodiging
Very Clever Company
Very Clever Company. they charged me 5 times for synching my transaction for the 2023 year, do not recommend it, their prices made you confused, they are not straightforward,
8 januari 2024
Review zonder uitnodiging
Antwoord van synder.com
Hello Abdul, thank you for your feedback. We noticed that your account was auto-upgraded due to the large volume of historical transactions scheduled for syncing, which consumes syncs just like ongoing transactions. This auto-upgrade feature, added after numerous customer requests, ensures seamless syncing and accurate import of all transactions into the books. While this may result in charges for additional syncs, you have full control of this feature, adjusting the number of syncs as needed. We prioritize clear pricing, and our support team is always here to assist. We are eager to resolve any issues via direct email communication.
Dishonest billing practices.
Dishonest billing practices.
I opted for a subscription, at £110 per month, without prior consent i have been charged additional syncs, and they have upgraded my subscription to £178 per month without consent.
I am currently paying for syncs i don't need.
21 december 2023
Review zonder uitnodiging
Antwoord van synder.com
Hello, Ollie. Thank you for sharing your experience. Our system auto-upgrades a number of transactions included in the plan when a user runs out of syncs. This feature was added per customer requests to ensure seamless syncing and accurate import of your transactions. The app sends several notifications about enabling this feature, and if you do not need it, you can easily disable the auto-sync process. Additionally, our app allows you to modify the number of syncs whenever you wish, giving you complete control over the syncing process for effortless bookkeeping. Hope we can find a resolution through direct email communication with you!
Synder's support is so quick and easy
Synder's support is so quick and easy! They solved my issue in just a couple of minutes. I worked with James and he was able to direct me over chat exactly which setting to fix so my transactions would sync to Quickbooks. I love how much time Synder saves me.
18 oktober 2023
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George and Sophie were great
George and Sophie were great! Solved my issue within minutes after I had spent hours trying to figure it out! Thank you so much for your help! Highly recommend anyone looking for support to request George and Sophie and use the Synder application! :)
18 oktober 2023
Review zonder uitnodiging
Highly recommended
Highly recommended. Saves a great deal of time syncing with Quickbooks desktop. Lana in customer service has been quick to reply and very helpful.
6 oktober 2023
Review zonder uitnodiging
Great Customer Service!!
George & Felix in customer service were fantastic! They stayed with me every step of the way to allow for group taxes to be synced with QB. Their help has been awesome for other questions/issues as well. Synder definitely has great customer service!!
11 oktober 2023
Review zonder uitnodiging
Great experience
Great experience, special with support, James is a saver :-)
12 oktober 2023
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So Far So Great!
We're migrating to Synder from another integration and so far the tech support has been excellent. I've chatted with Sophie, Andrew, and James, and all 3 have been very knowledgeable and patient with this bookkeeper who is not a tech at all. Looking forward to working with these people going forward
11 oktober 2023
Review zonder uitnodiging
Excellent customer support
Excellent customer support; Andrew was very resourceful. This app helps me reconcile payment transactions with GoCardless and Stripe; less admin work for me!
3 oktober 2023
Review zonder uitnodiging
Cost effective app
This application is very cost effective and includes easy, comprehensive mapping. Felix has been helpful during the onboarding process and has the sync working flawlessly.
3 oktober 2023
Review zonder uitnodiging
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