Tablet Hotels Reviews 266

I have used Tablet for two trips to Europe and love the curated list of hotels. The personal customer service is truly exceptional. Great hotels and fabulous service sounds almost too good to be true- but it's true!

Thank you immensely to Didier for your help with my reservation. You’ve provided excellent customer service, and I truly appreciate your effort and professionalism.

It’s hard to believe it’s been almost ten years since I first started using TabletHotels. Every interaction I’ve had with their Customer Service Team has been exceptional—always professional, efficient, and genuinely warm. Their consistency over the years continues to impress. Each issue resolved promptly and listened to.

I’ve been a TABLET client since the company started & have booked hundreds of hotel stays with them for both business and pleasure.
They are exceptional in every way and I deal with them exclusively.
The entire team is a pleasure.
Professional, efficient, truly concerned and above all ➖ competent.
I have very discerning clients whose needs are particular and desires quite specific.
The TABLET staff understands the nuances of luxury and deals with every request and concern with discretion and efficiency.
I most recently stayed in Amsterdam and Nicolas was superb in handling a few things that came up…I was impressed by his grace and diplomacy in addressing everything almost immediately.
I could not recommend TABLET more highly.

Tablet customer service is amazing. I have been a Tablet Plus member since it launched and it’s so worth the investment. Didier was extremely proactive and helpful this week when I needed to make some adjustments to existing reservations

I have been a member for years and years and have never had an issue canceling a reservation before. I called the help desk and they were able to cancel my reservation and reimburse me over $600 for the "non-refundable" reservation I didn't realize I booked! Thank you, Tablet!!

Tablet has a wonderful bespoke selection of hotels and were so easy to book with; and following a legitimate cancellation request they acted swiftly to liaise with the hotel to cancel my reservation without a penalty. The best part of the experience was that a human being (Didier) at Tablet quickly answered the phone, was delightful to speak with and incredibly helpful.

Tablet have been absolutely fantastic to book through. Obviously they have a great selection of hotels for one thing but their customer service is what really stands out. The hotel we booked had made an admin error and it caused a problem with our booking at the last minute. Alyssa from the New York Office and Didier from the Europe office both worked to solve this problem as quickly as possible and came to an excellent resolution with little hassle for us. What could have been a very upsetting experience ended up being smoothly handled by Tablet and not the hotel. Where the hotel failed to take responsibility, Tablet was there and willing to ensure we didn’t suffer as a result. Alyssa was extremely understanding and so, so helpful in this experience.

after joining, the prices offered are at least $200 above Priceline or similar companies. They mention a welcome gift such as chocolates. We got a very small piece of chocolate that was stale. The benefit of guaranteed early checkin and late checkout is not worth it. They don't make it easy to figure out how to cancel your membership and did not respond to help. I am not sure where all of the positive reviews came from.

Tablet is our one stop shop when looking to book accommodation anywhere! Whenever we have encountered problems on our journey, eg cancelled flights, they have been more than helpful in sorting out the accommodation issue after.

I have relied on Tablet as my hotel clearinghouse for years. The app is my first stop when I am planning a trip and whenever possible I only stay at a property that has been included in Tablet’s results. I have found countless amazing properties and the upgrades and perks are well-worth the Tablet Plus membership fee. Most importantly it is such a time-saver to only sort through a handful of properties that I know have been vetted by like-minded reviewers rather than the hundreds that might show up on kayak or some other site. Lastly the customer service is amazing and it’s such a reassurance to have someone you know you can go to when you might encounter an issue traveling abroad.

I relied on Tablet hotels to help me with some fairly last minute reservations to Portugal this September, 2023. Their reservations team was helpful, responsive every time I asked for assistance. I did not book at all of the hotels they recommended, but my experience with the reservation team was outstanding. When traveling, I usually check Tablet first before looking at other hotel sites. Have not been disappointed with any of the Tablet Hotels where I have stayed.

I booked a hotel through tablet and it was so bad we couldn’t stay. Not only did the room smell, it was shabby and dirty. Tablet did nothing about it and blocked me from writing a review even though I paid for the room- beware- they do not have transparent business practices.

Great attentive staff, innovative contemporary decor throughout, comfortable convenient room layout, nice Guggenheim Museum view and very close facilitating day and nighttime visits.

Tablet has always impressed me with their curation of properties, enlightened and "unique perspective." They don't cater to the masses. Over the years we've have a few off choices, but typically refer to them first when looking up hotels. I'm posting this review in support of their good work but as a way of saying thanks.

Great variety of hotel offers & each time the hôtel is awesome. The perks of being Tablet+ are worth the price & the ppl working at Tablet are always helpful when you need it

Tablet has always a fantastic range of hotels at various price points wherever you want to travel to. We have always found them consistent and reliable.

Terrible booked hotel in Charleston and when we arrived they had no record of the the booking and said Tablet was a problem

The hotel's concierge went above and beyond to help us find and book great activities. You can walk downtown, and the shuttle bus stops right in front of the hotel.

Generally a terrific experience. Good balance of v easy to use website and app with personal touch