TAFECourses.com.au Reviews 7.534

BEWARE WORKERS COMPENSATION IS DESIGNED AGAINST YOU DONT RISK ANY JOB THATS DANGEROUS. YOU WILL BE BOTH MEDICALLY AND FINANCIALLY SCREWED AND ALL THOSE PART OF THE SYSTEM GOUGE.

YOU HAVE BEEN WARNED!!!

Not able to get in – I missed out on an apprenticeship I wanted to get in just because when you call in, the staff cannot tell you right away if there are spots. I should not have to call back multiple times. To find out eventually that spots are not there. My friend called in after I got told there were no spots and she got in. I was excited for her and called in to see if I could get in. It was full when I got to enquire to find out. Every time I waited for a long time. I was put on hold to talk to the apprenticeship and trainee line. The campuses that did have spots were too far from me. I am waiting until the next intake. I hope I will be able to do it. I wish the people you talk to initially knew what they were talking about. I do not know why I have to ask the questions, tell them what they could do and tell them what they need to figure out. I am going in campus next semester to get assistance

I genuinely am very concerned about what's going on when I call into the student services customer service line. I called in this morning and I was put on hold before I talked to a lady named Brodie/Brody. My request was straightforward I wanted to be put through to or get the number to the Ultimo Hair and Beauty salon. Not only was I not put through i also was not given the number. I was completely ignored and not listened too. I know leaving a voicemail is not helpful as historically their voicemail line's full. No care or acknowledgment at all from Brody/Brodie. She did not want to help me at all! I had to give her one star at the end of the call when I was asked to rate the call. I then had to call the library. They were able to help me. Not only was I able to get 2 phone numbers I also got the email address. If a simple basic request is hard to achieve I hate to think about what other people are experiencing. had to call the library. They would be better being on the customer service line. Very upsetting service. My request was so simple and easy just to be given the phone number to the Ultimo hair and beauty. The librarians are better at customer service. They give you 2 phone numbers and an email too. They take iniative, go out of their way find out information, ask questions and really listen. They want to help.

If possible take yourself to an in person campus, TAFE Digital is a waste of time.

Wait Times
It takes a week or more to receive email responses to questions and all day to get a call back if you ring them right on 9am.
It takes 3 to 7 business days to mark assessments, which would be fine, if they actually gave useful feedback that would allow you to fix your mistakes (my most recent assessment got feedback after waiting 6 business days "this is wrong" and "fix this" (sadly not joking), I then had to email and ask for more information).

Errors
Most workbooks and assessments have errors in them (these are the exact same workbooks you get in person, but at least the in person teachers are aware of the errors and know to work around them), the Digital teachers will either give you an "errors" booklet (which just points out some errors and what you are actually meant to do) or will tell you to look at the microsoft teams for help (teachers rarely answer questions on teams, its mostly students helping other students with everyone being equally confused and frustrated over errors that no-one will ever fix). When I was at a physical campus, the teacher actually told us that the workbooks are from a bigger textbook and some staff just removed what they thought "wasn't important" which is why much of the workbooks won't make sense... Its literally missing large amounts of context...

Emails
When emailing and encountering issues, either with continuous lack of answers (not having questions answered after multiple attempts) or receiving rude responses, I would recommend taking a photo and making an official complaint on the TAFE website so that they have to do something about it (taking a photo more for yourself than them as I made a complaint about a rude response (I asked a question about an assessment that I couldn't figure out how to start, hoping for a push in the right direction, and got "this is basic accounting" and "you are CLEARLY not ready for this assessment" (like I'm not in a course to teach me exactly the "basic accounting" skills that you are referring to)) and within 36 hours that email chain was gone).
I will also recommend asking one question per email as I have had issues with getting answers to multi-part questions and even had entire paragraphs ignored (when there are more that 2 paragraphs that are more than 2 sentences each)

Calls
If you are confident enough to call for every problem, keep your student number nearby and and know exactly what part you are asking about. Teachers will get tired of answering your questions and tell you that it will be faster by booking an online appointment (3 days in advance for only 10 minutes of their time... Just call them). People with accent deafness may encounter issues as only 1/5 of all calls I made/received did I get an Australian accent, at least 2/3 of the rest were Indian accents of different strengths and speeds.

Changing Locations
If you decide that you've had enough, you can request transfers. But if they tell you "campus is not accepting transfers and you have to enrol", show up at the campus and they will very happily help you (if there is a reasonable time to get you in and finished) and be just as confused as you when you tell them that they (campus) are not accepting transfers

TAFE Digital doesn't care about students, you are just a number, so make as many official complaints as possible without being rude yourself

They are actually scammer for use their name as TAFE. Be aware before you sign on their agreement, they would place $370 for administration fee even during cooling-off period.

I got multiples phone calls when they want me to enrol, the guy names Chris pushed me hard to enrol during a phone call. When I told him I’m only interested and wanted to know more about the course detail because I’ll going on holiday soon. He turned his rude voice tone: “You never tell me that you will go on holiday soon”. Is it my responsibility to telling him? Am I not having the right to learn about the course details only.

Then he offered me 3 months extension, so I can go holiday and start study later. I thought it was a course provided by TAFE, so I find it makes sense and I paid full upfront fee.

After I paid, I don’t receive any confirmation on my enrolment extension. Also I can’t browse the contract that I’ve signed for. The link he sent has expired. My instinct tells me, this is wrong. I contact the head office and found out he not putting any extension request under my profile. That’s why they continue sending me more and more emails on starting the course procedures. Thus, I know how irresponsible he is, and totally sure on withdrawn my application. But they charge me for $370 for administration even they not do their job properly.

Till the end this website is a third-party, they earn from commission while selling courses for the institutions.

Please be aware of this scamming website. This is not TAFE BY GOVERNMENT.

Very poor customer service. I was just going in circles contacting Tafe backward and forward for weeks. Everytime I rang, I received different false and misleading informations. Seems Staff there does not know to to search for simple student information and application. Very unreliable.

So much so for study support! I wanted to know more about the Diploma of Nursing as I was driving and the website didn’t cover enough for me. I was informed of nothing by the person on the line who knew nothing. When I got home I read the Ministry of Nursing information package myself. I asked to be emailed the information and even after trying to guide the lady I was talking to- I got an email to the enrolment link on the TAFE website which I had seen already. Bloody email full of grammar and spelling issues too except for her name. “Shaweta,” I think it was. Looking at the archived email today, that’s one bloody thing I can’t spell. Her name! I guided her on the Ministry of Nursing page which I discovered myself when I pulled over and googled on my phone! I directed her and everything! Got nothing out of the call! She was bloody hard to understand too. I’m going to have a beer now I got this out of my system. I deserve it. In hindsight, I should have put up this review sooner!

I have had a very frustrating experience with the multiple customer service reps on the student services line. The last call with Marcus who literally barked at me demanding to know my first name and last name. I couldn't get past him for anything then when it came to helping me he didn't even understand. He kept asking me to repeat myself and my issue. He needs a lot of training I would say. Then the second time I called I was answered by a Faria who kept repeating herself and saying no worries all the time. Another half wit who couldn't service me at and couldn't take a payment. I was on hold for almost 25 minutes. Do these people do any work at all? And think we have no work to do. The third time I called I was answered by Mike who kept telling me to take care pushing me off the line not servicing me. And the fourth time I talked to a Julie who asked me to go to a campus when I live in regional nsw. Kept telling her that and she kept saying go to the campus. I thought by that time I had enough of tafe when I was put across to a lady called Moana who spoke to me like i was hearing impaired so loud and spoke to me like i am a child. I had my enquiry escalated to be sent login details and asked to pay online when I don't want to I want to talk to a person. Which part was i not making myself clear?? I still do not understand..if this how nsw goverment education department is heading.. I would rather go to community college to get my certification. So much so for customer service. I am waiting to see ai replace these fools who are useless zombies anyways.

TAFE stands for “Technical and Further Education”. TAFE institutes are government funded Registered Training Organisations that offer Vocational Education and Training relating to a specific industry or occupation. THEY TOOK GOVERNMENT FOUND BUT THEY DON’T OFFER TO YOU A FREE TAFE SO THEY DOUBLE THEY INCOME FROM GOVERNMENT AND FROM YOU They are very DOGGY

Enquired online about fees for an online course, shortly after received a phone call from a young man. Very rude. After I answered the call and said yes I was interested in a course but just wanted to enquire about the fees to know if it is affordable for me, instead of discussing fees he appeared irritated at me and began to argue it’s not just about the fees, there’s much more to the course…
Won’t be studying here.

After submitting a request to gain more information about a simple, short 20 hour online course I was contacted by someone who sounded 15 or 16 years old, with no idea what she was talking about and reading a script (poorly) that was designed to upsell me to a $3000 course. In addition what she was talking about seemed to make no sense to me and was not at all related to the course I wanted. I decided not to even consider this supplier and found the same, certified and internationally recognised course elsewhere for $520 including the exam.

THESE COMPANY ARE NOT TAFE! Very expensive course which I can have for free at Tafe in Melbourne. So pushy and still calling and email me even after I say not to. I hope others see this and don’t give them money!

Scam site. Avoid. I made an inquiry because I mistakenly thought they were associated with TAFE. When I realised they weren't I stopped communication and didn't apply for any of their courses. They regularly send spam to my mobile number, which included an opt out option. The opt out link is likely as fake as they are. I have blocked their number but now they continue to spam my number from a source which hasn't got a number so therefore can't be blocked.

Scammers!!! Do not enrol.

The place is not contactable very similar to a scam site.

THIS IS NOT TAFE DO NOT ENROL

I enrolled bc I thought it was tafe. I applied for Certificate of Ethical Hacking.

The course it self was alright but these people are trash, customer service is appalling and they will make sure you’re locked in and hard to withdraw.
I’m going through a tough time at the moment, can’t fund myself due to other responsibilities and necessities.

Now I know part of it was my fault as I had trusted this site. But honestly these people are money hungry and pathetic.
They thought my circumstance wasn’t good enough and now I’m here contemplating whether I should end it for good because of the debt I would be accumulating.

DO NOT ever EVER enrol, once you got through it you must follow through they won’t let you leave. F this company. Go to a trusted TAFE in your state such as TAFENSW at least they are government funded and approved AND won’t treat like a dirt on their shoe.

Not to mention, their reply times are awfully slow. I wanted to go rid of it as soon as possible and they making it hard to do so. Like one reply every 2 days.

Now I’m struggling and so is my family. THANK YOU TAFECOURSES for being a scam and an unsympathetic company.

Teacher in Bankstown is a racist. She blames me for no reason in front of everyone.

Was easy enough to enrol in Diploma of Business, however the course itself is terrible. The online content teaches you nothing, instead I spend hours in google trying to teach myself the content to try pass the subjects. This makes this very very slow going, it is very frustrating and disheartening. The course content is aimed at someone who in already in the job and who needs to just get their qualification, it is not aimed at people who are trying to better their skills to improve job prospects. I managed to get hold of course notes from a private institution these notes are way better and easy to understand. I will be lucky to complete this course it is taking me much much longer per unit than what is expected, there is no way I will complete the course in the required time frame. I am also so over trying to learn every step with the assistance of google.

Dodgey misleading ... And very expensive courses. That are not at all affiliated with Tafe.

Oh and very annoying marketing emails that you can't opt out of.

Great service. I made an enquiry and they got back to me quickly to book a time for my questions. I had all of my questions answered and more. Then they followed up with me again.