Tailor Made Rail Reviews 

Booking process very straightforward- We were happy with locations of hotels used. The Company kept us well informed of timetable changes.

After much back and forth by email, we finally settled on our journey to Malta. TMR were happy to accommodate our every wish, a bit longer here and there, a scenic route in Switzerland on our way home. Nothing was unachievable!
Hotels were located within easy walking distance of train stations and very easy to find. No complaints about the hotels either. All nicely appointed and with friendly staff.
We travelled from London to Malta with multiple nights in Turin, Naples and Syracuse. Ferry to Malta and after our stay there we reversed the journey vis Syracuse, Milan and Basel.
Trains were on time, fast and quite luxurious compared to UK and Australia.
Would we do it again? Definitely yes! Looking at the Next itinerary TMR!

It was a luxury trip with nearly all first class travel so it was a really good trip, especially the air con in the trains when it was 40 degrees outside. We had a slight hiccup when a train broke down but I contacted Tailor Made Rail and they helped us find a new route. They were brilliant, can't fault them, all of the instructions were really clear. The Pullman on the Bernina Express over the Alps and back on my birthday was an amazing day.

Everything was taken care of and seamless

I’ve used TMR for organising five European rail trips. They’re very knowledgeable, professional and I’ve welcomed the suggestions they’ve made to ensure that our itinerary works.

Lake Como via the mountain railways of Switzerland was genuinely amazing. Experienced some jaw-dropping scenery on the Glacier Express and Bernina Express in the Alps then the beauty of Lake Como with Milan within easy day-trip distance. All the arrangements made by Tailor Made Rail were perfect. Highly recommend TMR and this itinerary.

Our third adventure using Tailor Made Rail.
As usual the hotels were well situated relatively near to stations. Initialiy we did question the choice of hotel in Rothenburg but distance was made up for by location. Train planning was spot on including late changes being notified to us.

I had a rail trip planned by Tailor Made Rail in Switzerland and Italy. In planning the trip, I worked with a representative though emails and it was easy to plan and I had all my quetions answered. The packet for the trip had everything in it and some questions I did have where promptly answered. The hotels I stayed at were great and within walking distance of train stations, the train reservations were good, and I had a great trip. I would recommend this company and I plan to use them in the future.

We e traveled several times with tailor made rail and it is a great way to travel around Europe now that I find myself in a wheelchair
Assistance is very well organised at all of the stations when a change of trains is required
The hotels are of good quality and again accessible rooms are very good where required
Overall great trips and I’m looking to try lake orta shortly having recently returned from Paris and Tolouse

Had a lovely holiday in France. All tickets, trains & hotels were organised for us. It took all the stress out of the holiday.

Everything was wonderful -superb choices of hotels and the train schedules were extremely well coordinated.

Our time spent in Stockholm was excellent but our journey there was difficult due to train cancellations from Hamburg, which meant we missed all connections and had to stand most of the way.
The hotel in Copenhagen was more a 3 star, as we had a very small double room with a broken tap. This was mended but we were not given a standard room as booked and paid for.

The plan produced by TMR worked brilliantly for our first rail trip in Europe. The documentation was clear and all train connections were well timed.
Suggested hotels were all covenient for stations and were good standard.

Good communication and good advice especially a very speedy and helpful action in providing us with replacement tickets for the final day of our holiday.
We much appreciate the advice and arrangements for our stop in Cassis.

Everything on our 8 day holiday by rail across Europe went PRECISELY to plan. From first phone call to delivery of all our travel documentation, Tailor Made provided a first class service. We will use Tailor Made again and would recommend them to others.

Tailor Made Rail were fantastic and arranging our travel plans right from the outset when we initially contacted them with ideas of our itineary. Melissa and the team were able to accommodate tweaks and changes as we planned the holiday and provided all the necessary hotel and travel bookings. Could not fault them.
The choice of hotels was exceptional and exceeded our expectations and all travel documents were clearly presented to help us on our way.
All in all I would have no hesitation in using Tailor made Rail to help arrange similar holidays and would highly reccommend to anyone thinking of planning a trip.

Tailor Made offered a well planned itinerary, excellent hotel choices and gave us all the information we needed to ensure our travel went smoothly. We also felt reassured they would be available if any problems occurred during our holiday. When we had queries at the planning stage they were also very quick to respond. We wouldn't hesitate going back to Tailor Made for future rail holidays

Mostly the travel side went smoothly which made it enjoyable. The downside was the hotel in Venice! It had great reviews and the location was brilliant but the shower we had was way to small. My husband is fairly skinny and still had trouble bending down to wash his feet. It was a very small half circle cubicle. Breakfast was okay but not brilliant. Scrambled eggs were awful and they charged extra for fried eggs. Do not think this hotel was worth the 4 star rating it has which is a pity!

Might be nice as an agent pointing out what is available to do in the location and opening times as we turned up at desezano castle to find it was closed on a Monday and we left on a Tuesday. Hotel in desezano was lovely but one thing that should have been noted there are apparently only 7 taxis in desezano and if it was not down to a kind member of staff taking us to the station after our taxi didn't turn up we would have missed the train!

Tailer made are usually excellent and we will trust them again for another holiday, on this last occasion not quite so good, we got a train change, the we got sent to a station that had not got a train connection,also part of the train payment not paid, I would still recommend using TMR, Esther was a lot off train disruption no faultt of TMR

Our journeys went smoothly and the accommodation suited our needs. Overall, the holiday met our expectations. The booking process did not go as smoothly on this occasion as it has in the past. On a day we were due to travel on a train in France we discovered that SNCF had cancelled all local trains for safety because of the extreme heat. We contacted Tailor Made Rail and without fuss, they very efficiently and speedily organised an alternative for us which we greatly appreciated.