Tailor Made Rail Reviews 

From start to finish, Tailor Made Rail were fantastic in their communication. They were also flexible when I asked to amend a couple of things on our itinerary.
On the last day of our holiday, I noticed our train to the airport had been cancelled. I emailed to ask for some advice and within an hour I had a response (it was a Sunday) and I was so thankful that they were there and able to advise on the best steps to take. All worked out and we made it home!

Everything was perfect and the locations of the hotels were great!

All documents were sent in plenty of time so you had chance to look over everything in detail before you travelled.

I wouldn't hesitate to use this company again, I'm already looking at another trip for next year!

Taylor Made Rail were very helpful in arranging at short notice a rail, ferry and multiple accommodation package to Latvia and Lithuania, with return via Germany. I was particularly impressed that they were able to book an alternative route when their original proposal was already fully booked.

The whole trip and accommodation were fabulous. Well put together holiday !!

Excellent trip by rail - everything was very well organised and the hotels were all very good indeed. A great experience all round

Excellent and timely communication when were planning our trip returning from Romania. We had a start and finish point and the suggestions for places to stay and trains to take were ideal. There was a hitch when a train was cancelled on the final day but the company responded quickly and were fantastic. Third holiday arranged and would definitely use again.

Tailor Made Rail planned our trip exactly as we wanted. The hotels were wonderful. We had rooms with great views. The information sent to us with train times was clear and accurate. When there was a rail strike in Italy at the end of our trip we were informed (before we knew about it) and tickets booked for us on a coach. We felt well looked after before and during our trip. We highly recommend Tailor Made Rail.

Very helpful staff
Good hotels near to the stations

Excellent planning and support making the booking process simple and straightforward

This was a trip for 20 cyclists to Belgium.
Tailor Made Rail ensured the whole itinerary was well planned and ran smoothly.
They were easy to deal with and coped well with a number of changes to plans and personnel in the lead up to the trip.
The quality of our hotel exceeded expectations and the whole package was very good value for money.

TMR arranged an excellent itinerary for us to reach Bologna. They were patient when we changed our minds to include Switzerland in our route. We travelled First Class and TMR booked us a taxi transfer between stations in Paris - highly recommended. The hotels on our journey were central and very comfortable. Sadly, heavy mid May snow obliterated our view of the Bernina route from St. Moritz to Tirano but we had seen the mountains and lakes on the previous day which was clear and sunny. TMR alerted us to a National Strike in Italy that would affect our homeward journey. Two of our trains were cancelled but we were promptly booked on trains that were running and new tickets were sent to us. We really appreciated this, especially as others in our hotel were having difficulties in independently rebooking their trains.
We were grateful to be sent paper copies of all our tickets so we had no worries about getting a signal on our phones to retrieve digital versions. All the documents were well organised by date.
Overall, we had a wonderful holiday largely due to the efficiency of TMR staff. All communication with them was courteous and nothing seemed too much trouble for them to arrange.
It was my second journey with TMR and I would certainly use them again and recommend them to friends.
Many thanks to Paul and Katie for their help.

This company offered great communication from start to finish. The holiday was as promised and very well organised. They were flexible around making changes to the standard holiday offer to fit in with what we wanted. There were a few tiny niggles but that should be expected. Overall I was very satisfied by the service and would recommend. It certainly took the hassle out of planning the holiday and was good value too. Very smooth.

We were very happy with the service we received from Taylor Made Rail, right from our initial enquiry. Can't think of anything they might have improved on really. This was a first for us, so we weren't quite sure what to expect, but we wanted to get to Istanbul overland by train and we did. We had 4 nights in hotels, in different cities, which were all a of very decent standard. The route also included two overnight train journeys, and a longer stay in a hotel of our choice in Istanbul. Our InterRail passes, other train tickets and hotel bookings were all arranged and paid for in advance, with a clear itinerary given for each day. It was a really great experience.

We have used Tailor Made Rail for a number of years now. We find their booking process and website easy to use and very efficient. The hotels we have stayed in across Europe have always impressed us. Booking is easy. Nothing is too much trouble for this company. All of their staff are polite and helpful. They have a good knowledge of the trips which we have booked. The Inter rail passes allow some flexibility if you miss a connection.
Great holidays, outstanding service

Everything went well, except that one train (Lucerne to Basel) was not a direct service, as indicated. We had to change trains at Olten.

We had a fantastic trip to Venice organised by Tailor Made Rail. They organised a brilliant itinerary which took us from London to Brussels to Cologne and then to Innsbruck and ending up in Venice for a couple of days. They booked lovely hotels along the way that were really easy to find from the stations. The journey back via Chambrey and Paris was disrupted due to French train strikes but TMR let us know in advance, and re-routed us through Switzerland on the way home.
I am sure if you have the time and inclination you could do all the organising and booking yourself, but TMR obviously know a thing or two about train travel and they made everything (even with the strike disruption) run very smoothly. If you want a stress free rail trip across Europe taking in some great stop-overs organised by experts, give it a go.

All the train journeys were good and the app eventually became easy to use. The hotels were excellent , comfortable and well positioned.

Very helpfully in arranging the holiday we wanted, and suggesting characterful hotels. Very flexible, and changed our itinerary after booking.
Readily available to help when needed.

Good communication and customer service throughout our experience of TMR. Flexibility with our plans, and the information sent by email and also paper copies, was all very helpful. The hotels were of a very high standard an the first class upgrade made our train journeys more comfortable, and that little bit more special.
Thank ylou again for an amazing holiday.

all arrangements perfect. Hotels as requested in terms of type of room etc. They even pre-warned us of a rail strike. And they kindly printed out our reservations in paper form at my request.
Highly recommended

Great personalised service. Tailor Made Rail did a great job booking us convenient trains and hotels for the places we wanted to stay. Everything went smoothly thanks to their efficient organisation and helpful information. They responded quickly and helpfully to all our queries and requests. Would definitely book with them again.