Tajima Direct Reviews 

251
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

I was told by my Maui Jim retailer that my broken lenses could not be replaced based on the age (10yr) of my frames (designed obsolescence anyone?). That was just their way to push me to buy more ove... Toon meer

Beoordeeld met 5 van de 5 sterren

great customer service and communication which is hard to find these days. My sunglasses came back intact with brand new lenses which is hard to find for that specific model..Thanks again Juan and the... Toon meer

Beoordeeld met 5 van de 5 sterren

Just received my frames and newly installed lenses . Wonderful installation and great customer service. Tajima Direct kept me updated on all of their procedures. My extremely expensive MYKITA + Ma... Toon meer

Beoordeeld met 5 van de 5 sterren

You interact with REAL people! No automation or AI responses at Tajima Direct. If you send them an email with questions or comments, expect a speedy response, direct, to you personally. The lenses... Toon meer

Bedrijfsgegevens

  1. Zonnebrillenwinkel

Geschreven door het bedrijf

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

251 reviews

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4,8

Alle reviews

(251)

96 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I sent a pair of Gucci sunglasses in to…

I sent a pair of Gucci sunglasses in to have the lenses replaced because Lens Crafters stated they could do it, but it would cost $230. I was notified upon arrival, I was notified with turnaround time, and I was notified when they shipped back for $99! Lenses are mint and I'm so happy I can wear them again.

13 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Work!

Great experience. My lenses were pretty scratched up in my designer frames. I havent worn them due to seeing the scratches when wearing. Tajima did a great job and I actually like my new lenses better than the original.

23 april 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Tajima-Direct made prescription lenses…

Tajima-Direct made prescription lenses for my Costa Blackfin Pro sunglasses. Great at first, but the mirror coating started to crack and wear off at about 15 months of daily use. I always wash and dry them with soft cloth, which I have done with many other sunglasses that have lasted me years. i sent them in for a warranty evaluation and the owner, Jacob, said the wear was NORMAL. not acceptable for the price of the lenses. I now buy directly from the brand, which are made by Barberini, Italy. Twice the quality in optics.

14 november 2024
Review zonder uitnodiging
Logo Tajima Direct

Antwoord van Tajima Direct

Hi David,

Thanks for your feedback, and we're genuinely sorry to hear you're unhappy with your experience. We did thoroughly inspect your lenses upon return and found that the main issue was not a defect in the lenses or coating, but rather extensive wear from daily use — particularly where the temple tips repeatedly contacted and rubbed against the inside of the lenses when folded. This caused significant scratching and wear over time.

Because the lenses were well outside of our 1-year warranty period, and the damage was clearly consistent with regular use — not a product failure — they did not qualify for warranty replacement. That said, we still offered to remake the lenses for you at a discount as a goodwill gesture.

We take pride in our craftsmanship and the quality of our lenses, and we always aim to be fair, transparent, and supportive. While we regret that this didn’t meet your expectations, we remain available if you’d like to revisit the offer or discuss further.

Best regards,
Jacob
President, Tajima Direct

Beoordeeld met 5 van de 5 sterren

What a great company

First I tried the manufacture, they only offered a discount coupon. When I found out about this company was thrilled to give them a try.
The shipping was easy the price was fair, the communication was unbelievable and the glasses are perfect,
I no longer need to worry about dropping my glasses!

5 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Job !!

My experience with Tajima is one hundred percent the opposite of the horror show I experienced repeatedly and with an unsuccessful end with the Lensabl folks!

They did a great job fillinf my prescription for progressive lenses.

21 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am totally thrilled

I am totally thrilled with the customer service at Tajima.
Jacob was accommodating. He is a man of his word. The lenses I purchased are of very good quality. I had 5 pairs done and I have nothing to complain about. The process was flawless. If your thinking about getting new lenses in you sunglasses, think no more, just do it, you won’t regret it. Thank you, Thank you.

10 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

You cannot beat these lenses and customer service!

Communication, product, fit and finish and how they operate should be a model for all companies. Jacob kept me informed through the process and was even willing to hold my frames until I could send a segment height measurement for them. Just got my costas back and the segment height they esitmated is spot on. So good, I sent them another pair for lenses.

14 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gucci sunglasses

I had a pair of Gucci sunglasses, and I was told by my eye doctor I could not replace the lenses. I found this website, and I am blown away by how fast and easy this process was. My lenses are amazing, and I could not be happier with the results and communication during this process! I will recommend it to everyone.

1 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had a pair of Maui Jim Black Coral kick…

Had a pair of Maui Jim Black Coral kick ass sunglasses that I could not wear anymore cause needed the prescription. Came across Tajima Direct and they solved my problem. Lens look great. Jacob was great to work with. Well recommended!

1 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a pair of discontinued Maui Jim…

I had a pair of discontinued Maui Jim frames in like new condition. Because they were discontinued, Maui Jim would not install progressive lenses so I was out of luck. I contacted Jacob at Tajima Direct, and he and Steve were more than helpful. I received my glasses back from them and I am very impressed with the quality and how clear the lenses are. I would recommend them highly and know I will be using them in the future for all my sunglasses. Awesome customer service!

5 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thick prescription lenses in todays sunglass frames

My experience with Tajima was exceptional. I have a prescription that is difficult fit into a lot of sunglass frames I like. Tajima was able to make and install lenses that were substantially lighter into frames that the sunglass company could not do. I ended up with the frames I wanted with lighter lenses than would have come from the manufacturer.
Customer service was top notch from start to finish. I can’t say enough on how happy I am with Tajima.
Highly recommended.

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is a quality lense

This is a quality lense, excellent customer service and quick turn around. I had a pair of Persols. The glass lense shattered after a many years of use. I purchased new lenses from a lower cost site. Worked well enough but was scratching and getting a weird oil and water look to it. This new lease and crystal clear. Glad I took a chance. Thank you for the service

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tajima Direct - Highly Recommend!

Wow! Dealing with Tajima Direct, and Jacob in particular, was great. I absolutely LOVE my progressive lenses that they put into my existing Maui Jim frames.

My Maui lenses started to peel, and Maui said I was out of warranty and nothing they would do for me. My husband did some research and found great reviews of Tajima Direct, so I decided to give them a try. I am extremely happy I did. The cost of my progressive lenses was half the price of Maui lenses. They have free shipping to/from and the turnaround time was incredible.

I highly recommend Tajima Direct and will definitely do business with them again and have shared my positive experience with friends and family.

Thank you again, Jacob, you were a pleasure to deal with and your product exceeded my expectations. My lenses are crystal clear, and I am grateful I had a choice instead of assuming Maui was my only option.

4 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service

customer follow up and communication was outstanding.
Turn around time was fast
lens was great, very clear with no distorting .

3 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lens colour perfect for flying

The lens colour was needed for flying, where the requirement was to improve the definition of clouds for gliding - so I could see where the lift was best.

I left the colour choice to Tajima and they chose well because the lens are the best I have used, and the short distance reading is well positioned in the bottom corners to read the instruments with no visual distortion in the process.

Excellent! Thank you. John

4 februari 2024
Review zonder uitnodiging

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