Website order difficulties were quickly resolved with a phone call and next day delivery was kindly given Wonderful friendly professional people
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Lees wat reviewers zeggen
Carl was more than happy to help me choose some paint colours from their extensive range and was very informative about what was popular and would most suit my needs. The parcel arrived just days l... Toon meer
Myself & my sisters have been to a number of workshops at TCHL & we've loved every one. Carl & Tony are so informative & helpful, as well as being very friendly. We've produced some lovely pieces & ha... Toon meer
Bedrijf heeft geantwoord
Bought 2 end of line pots after looking for a long time for the right colour. Unfortunately they were lost in transit by Royal Mail. I contacted the shop and Carl went out of his way to help, offering... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Tony & Carl the creative minds behind Lancashire’s Premier Upcycling Store. We welcome you into our painty world here in forever sunny Lancashire. Our kettles always on and there’s always an ample supply of treats for both humans and your pets that are always welcome in store with you. Dougal and Bramble our Scottish terriers can be found in store on occasion. They love company so come on down and meet them too!!!! At our Rawtenstall showroom we stock the finest mineral paint brands from both the UK and around the world in store. Our Rawtenstall showroom also features locally made artisan crafts and home fragrance which make unique gifts. At our Blackburn location you will find Fusion Mineral Paint, Cornish Mineral Paint as well as a selection of our other products which change on a regular basis. World leading paint brands World leading paint brands available in both our locations and online. Fusion Mineral Paint Milk Paint by Fusion Fleur Cornish Mineral Paint Dixie Belle Paint Company Do you need something extra for that project? We have a large selection of many of the world leading brands to help personalise your furniture. Choose from WoodUbend, Polyonlay, Posh Chalk Pigments, Redesign With Prima, Hokus Pokus, Aussie Decor, Two Fussy Blokes Rollers, Zibra Brushes, Staalmeester Brushes, Clingon Brushes and much more. Whether you’re starting the upcycling journey or experienced we offer a range of upcycling workshops in store with no experience necessary. We like to keep them small and make them fun and light hearted with refreshments included. We offer a variety of craft workshops too if you or a group of friends are wanting to do something a bit different.
Same Day Shipping
Order before 2PM
We ship all our orders using Royal Mail Tracked services on the same day when ordered before 2pm week days and 9:30 AM on Saturdays
Contactgegevens
225 Bacup Road, BB4 7PA, Rawtenstall, Verenigd Koninkrijk
- 01706254971
- shop@tchlinteriors.com
- tchlinteriors.com
4,8
Uitstekend
187 reviews
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Good range of products, great service
Good range of products, website was easy to use and service was great. Love the personal touch.
26 augustus 2025
Antwoord van TCHL Interiors Ltd
Thank you for your lovely review
Great service and arrived quickly.
26 augustus 2025
Incredible service
Incredible service. Very helpful, quick delivery and such a personal service. I always get a little gift in my package which always makes me smile.
16 augustus 2025
My order was delivered very quick and…
My order was delivered very quick and ordering was simple, No fuss No problems.
The quality of goods is exceptional.
I am very pleased with my order and will be ordering again. Many Thanks
16 augustus 2025
Antwoord van TCHL Interiors Ltd
Thank you for your lovely review
TCHL workshops - excellent.
Myself & my sisters have been to a number of workshops at TCHL & we've loved every one. Carl & Tony are so informative & helpful, as well as being very friendly. We've produced some lovely pieces & have been given the knowledge & products to produce more at home. Couldn't recommend them highly enough,
2 augustus 2025
Review zonder uitnodiging
Antwoord van TCHL Interiors Ltd
Thank you for your lovely review
Excellent service
Excellent service, I’m new to decoupage craft and I had so many questions to ask and couldn’t have been anymore friendly or helpful. Thanks you
16 augustus 2025
AWFUL COMPANY!!
AWFUL COMPANY!!! Go to “Not Too Shabby Charlotte” instead as they have fantastic customer service and much better quality products!!! Carl from TCHL Interiors doesn’t understand what his responsibilities are as a seller. The paint which was needed by a specific date got delivered to the wrong address and was refused and it was his responsibility to sort this out with Royal Mail. I had paid contractors waiting for this paint and instead he just refused to refund me the postage and I didn’t get the paint!! A friend has also ordered a point from this company and the paint was not the right consistency. This cost me time and money and stress, and we’re now behind on the renovation schedule! They are also linked to BAILLEA’S INTERIORS who are another awful company for exactly the same reason!! Go to Not Too Shabby Charlotte!!!!!! Charlotte has an excellent attitude, knows her duties as a seller and has great quality products. Her delivery managed to arrive just fine!
5 augustus 2025
Antwoord van TCHL Interiors Ltd
I am now going to post the complete email trail. This ladies deliveries were refused at the address meaning they got sent back. Not 1. Not 2 but 3 deliveries all refused as not known at the address. So how many different names are you existing under. She then asked for them to be sent to a different address at our cost refusing to pay postage. Fake review
Email Trail.........
Hi there,
I hope you’re well.
I’m confused as to why the paint got sent back to your shop? My contractors were there waiting for it.
Many thanks,
Precious
Sent from my iPhone
Good Morning,
I have been on the Royal Mail tracking website with the tracking number we provided, the following information was readily available:
According to Royal Mail your order was attempted delivery on Wednesday 07th August at 0921, the delivery was refused and therefore the item was returned to Harrow Delivery Office.
Please see the attached photographs.
It is unusual that deliveries are attempted only once - normally they are attempted again or a card is left asking you to collect. Why this has happened we do not know and you would have to take this up with Harrow Delivery Office.
The item is now progressing back to ourselves, which will take a number of days.
I am sorry we cannot help more, once in the Royal Mail system the package is beyond our control.
Morning again
Just to let you know that another parcel we sent on behalf of another stockist Baillea's Interiors Ltd which you ordered -Fusion Pearl metallic from has also been returned to us as this was also attempted delivery and refused by someone at the property at 0827 on the 07th August.
When both items are back with us do you want them resending in which case there will be additional postage, also can you supply an address where they item can be accepted and not refused again.
We have received one of the parcels back which is the Gold
Attached is the picture of the parcel where the postman has written “Return to Sender - unknown"
Picture attached
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Good morning,
That’s very odd because my contractors were waiting and proved to me they were there as they received an order of tiles at 3pm on that day and I checked in at different points so I don’t really feel I should pay for postage again? I think Royal Mail should.
I think it might be better to send it to my home address address as sometimes the shop address can be confusing.
My personal address is 4 Richmond Gardens, Harrow HA3 6AJ.
Many thanks,
Precious
Sent from my iPhone
----------------------------------------------------------------
Precious,
Were your contractors there at the property at 0827 and 0921 in the morning?
As Royal Mail have attempted delivery and it was refused then they will not pay for additional postage or refund the postage costs.
We are happy to wait for the second parcel being returned to us and send the two out together providing postage is paid, we can send a payment link to a mobile number or this email address.
If this unacceptable then we can refund you for the gold, however for the Pearl you will have to contact Baillea's Interiors Ltd for a refund.
----------------------------------------------------------------
Hi there,
Yes absolutely- we were all there at 07:30am and no one rang or knocked and we’d been waiting for the paint. I left at 10am and they carried on… If you’d really rather just refund it, that’s fine but I don’t think that’s very fair as it’s cost us time and that particular paint is actually quite hard to source in the quantities we need and it’s not our fault. All other deliveries have been fine.
Many thanks,
----------------------------------------------------------------
We can only go by what Royal Mail have indicated on the parcel and tracking.
If you feel aggrieved by this I would take it up with Harrow Delivery office.
There is nothing we can do as the parcels have been attempted delivery by the postman.
Excellent and fast service
Excellent and fast service! A little gift was very much appreciated. I will definitely shop with them again.
15 augustus 2025
One step beyond 😊
Lovely touch when my order arrived, I had a lovely complimentary room spray, which smells amazing and a little chocolate bar 😊 Little touches like this make such a difference and I will definitely use again
6 augustus 2025
These guys are the best
These guys are the best! They always have what I need and it's always packaged well. The treats are an added bonus and lovely touch that is much appreciated. Would highly recommend TCHL Interiors for all your upcycling and craft needs.
6 augustus 2025
Great paint and very quick delivery…
Great paint and very quick delivery which is perfect when you don't have a local stockist.
24 juli 2025
Antwoord van TCHL Interiors Ltd
Sue. Thank you for your lovely review
2 lovely gentlemen who never fail to…
2 lovely gentlemen who never fail to impress me,
The order is packed with care and swiftly sent.
The products they sell are all great value and nothing is too much trouble. I have no trouble recommending them to other people. Thank you gents you are wonderful.
23 juli 2025
Antwoord van TCHL Interiors Ltd
Eileen. Thank you for your lovely review
Good postage time quality product
Good postage time quality product. and a lovely gift bag. makes the order feel personal
15 juli 2025
Antwoord van TCHL Interiors Ltd
Tracey. Thank you for your lovely review
Antwoord van TCHL Interiors Ltd
Sarah. Thank you for your lovely review.
Fun & Informative
Enjoyable class showing a mix of Decoupage techniques. Left with a decorated Lazy Susan and four slate coasters. Thank you!
11 juli 2025
Antwoord van TCHL Interiors Ltd
Wendy. Thank you for your lovely review
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