Tesco Ireland Reviews 

Just to say that the man in tesco Wicklow with grey hair & a beard & has English accent is very very rude & horrible. Clearly hates his job & all the customers.

Tesco in Killarney… just met the rudest checkout lady! Unfortunately did not get her name. Asked my daughter who is 31 for ID to buy wine. She would not accept photo ID on her phone even though it has previously been accepted by other staff members and snapped at her saying ‘ I don’t have to accept your ID’ She ended up getting the wine elsewhere and wasn’t asked for ID . We spend a lot of money in Tesco most days of each week but will certainly be looking at alternative shops. Very disappointed as staff are usually so nice!
Mary O’ Sullivan

At Tesco The Crossings (Adamstown), after I paid for my shopping realized I had forgotten to bring a bag, which generally isn't a problem.

Turns out, they had none of the usual 99-cent bags in stock. Staff told me they were on order. The only options were:

* Paper bags, which were useless since I was commuting by bike.
* €6 reusable bags, which felt unnecessarily expensive for a last-minute fix.

I even ran through the section where bags are normally kept, and an employee kindly walked back with me to check, only for both of us to confirm that, yes, there really were no standard bags available.

At this point, I asked to speak to a manager, because I genuinely couldn’t understand how a large Tesco store runs out of basic shopping bags. The manager (Silvia? Sylwia?) was polite but had no real solution or interest.

The only options I was left with were:
- Pay €6 for a bag I didn’t need.
- Get a full refund and leave without my shopping.

What surprises me is that Tesco would rather process a refund for a €50 purchase than find a simple workaround like waiving the cost of a bag or offering an alternative. Feels like a total lack of problem-solving mindset, and honestly, it was just frustrating.

I would like to express my dissatisfaction with the recent online shopping and delivery experience I had. I placed an order for delivery today, Sunday, 23/02/2025 with the expectation that it would be delivered as scheduled so I could cook and prepare my meals for the week.

Unfortunately, the delivery was not made as expected. I spent the entire day at home waiting for the delivery, without any food available. I had to call the costumer service after 1 hour delivery late. I had to call customer service myself, spending over 10 euros on the call, waiting to be attended.

So the drive said he ranged the bell, nobody answered. No one rang my doorbell at any time during day. I only missed a phone call, and I called back a few times, nobody answered.

I dind't receive no further communication about the situation.

After trying to resolve the issue with customer service, the only solution provided was that the delivery would not be made, and it was suggested I cancel the order, as they didn’t even know if the delivery could be made the following day. I was told they would leave a message for the manager to review the situation on Monday.

This is the worst service I have ever received from a supermarket. I usually order by Supervalu, Lidl. I tried Tesco and i am very disappointed. Now, it’s 18:30, and I’m still at home with no groceries and no resolution in sight. I want to have dinner, i have to order fast food or leave my house this late to shopping. I placed my order was before 10a.

I am extremely frustrated with the lack of commitment and communication on your side.

Re Tesco Ardkeen Waterford.
On visiting the above store on Wed 12th Feb 25 c 5.20pm it transpired your staff checkouts were all out of order and we had to use self checkout. Pandemonium ensued but your staff, in particular, SALLY went above and beyond to create calm in a very stressful situation. She helped all those in need, listened to complaining voices, kept her composure and her usual friendly self. A huge 👏 and a massive thank you to her & Angela who was at the entrance door advising people of the problem while being generally ignored by some very rude customers. Both ladies are a credit to your store and if bonuses are given they deserve a little extra. As I'm complimenting your staff I need to make an extra special mention to Thomas. He is ALWAYS so friendly, kind and very helpful to every customer he encounters. You are lucky with all your Ardkeen staff but I think anyone who goes above and beyond needs an extra mention. Your Ardkeen store manager Andrew is a true gent also and I've noticed it's never beneath him to help customers and his staff alike. Well done all and thank you for making my shopping at Tesco Ardkeen, Waterford, such a pleasure.

Sandra Barrett

Use to buy at tesco in Portlaoise, it’s a nice shop but everything is 50% more expensive then lidl so I’m going at lidl now and very happy about it!

Went shopping today in Tesco, i asked girl who was working in the veg area where can i find aubergine and courgette and she asked me if that is kind of fruit??? i was so suppressed that their staff can't recognise fruits and vag, looking at their job application and millions of questions i am wondering who they hire for the job...
very disappointing

I visited tesco in wilton tonight. My child ended up in CUH while we were visiting my mum here in Cork after getting everything I thought I needed my contract less phone payment wouldn't work I was in an awful state. This beautiful lady on self scan name Arlene came to my rescue after trying everything she could and having rude customers shouting at her because at the time she was on her own she actually paid for my child's things with her own card and told me just go and see to him that was more important than money. She excused herself a few times from me to deal with the others but came promptly back to help me. Never have I came across such kindness from a stranger I'm my life. I've since returned the money to her but she made such a horrible time in my life not so horrible. I hope to see this lady again before I go home. Tesco I would like to say I don't use your shops in my area because I find the staff rude please keep this in mind. Your staff are what keep customers not your name. Patricia

I purchased a 15 Euro prepaid number and it's not working. Arrived without credit. Customer success is not helping & they provide misleading information on the webpage. Looks intentional.

UPDATE:

After endless talking with the customer service without getting a solution, I just did a chargeback for the transaction.

NEVER TESCO MOBILE AGAIN.
Unless you like horrible service.

I was in Tesco and picked up some roast beef,the sticker said half price so when I scanned it in, it came up 20 euros,I called one one the supervisors and she scanned the meat and said that the price is 20 even though it said half price, so unless the beef was 40 euro originally ,which is impossible she lied,extremely unhelpful, Tesco rob their customers with fake offers, customers beware,avoid Tesco in clarehall

I really like this place the staff let cash in my return deposit bottles without attitude and I like that in the self checkout you can pay with cash and card

After filing a complaint against an employee in the Tesco maynooth store in November I believe I was told I would receive feedback from the manager in regards a very curt employee and come January I have not received a word.

I have been shopping at Tesco for decades I considered a very bad form

never received a response. Such bad customer service

Tesco Liffey vally big bald fella kicked me and my friends out of the Costa part because were teenage boys we were causing no problems to staff and never did and he kicked us out because he felt like it DO NOT RECOMMEND GOING

Big bald fella kicked us out of costa cause we bought our drinks out of the Tesco part of the shop and not the Costa part smelly bald fella

Never again will I order home delivery or/ and not check my receipt precisely. What a horrible supermarket chain. They rip you off frequently by missing out products, replacing them although you didn't select this option. The customer service is horrible too, just awful.

What are Tesco thinking when they put that ridiculous advertisement on TV, it has to be the most stupid thing I have ever seen paying with cherries lettuce leaves and washing powder, there are absolutely no words to describe how idiotic it is I have to switch the station every time I see it.

Review for Tesco Swinford, Co. Mayo

I had a very disappointing experience at the Tesco in Swinford. On a night with an orange weather warning and freezing temperatures of -3°C, the car park and store entrance were covered in thick ice, making it extremely dangerous to walk. There was no grit spread to improve safety, and I nearly fell both entering and exiting the store. This complete disregard for customer safety is unacceptable.

Inside the store, the service was equally disappointing. Staff were laughing, joking, and using their phones, ignoring customers who needed assistance. The lack of professionalism and care, both outside and inside the store, was shocking. I expected much better from Tesco and hope these issues are addressed urgently.

I came in the Tesco store in Crescent Shopping Centre, Limerick, decided to get a bottle of water (Ballygowan) and the price said €2.45 + €0.25 deposit, but if you have a clubcard the price is €1.75 + €0.25 deposit. I went to the self checkout, scanned the water and the clubcard, but the price was still €2.70 instead of €2.00. I asked a staff member why I didn’t get a clubcard discount, he went to check the price but when he returned he said that he doesn’t know what to do and just walked away and hid. Then I proceeded to go to the normal checkout AND YOU KNOW WHAT?????? I had to pay the full price because the guy at the checkout desk said that it’s not true and I’m not supposed to get a discount at all, so I had to pay €2.70. And guess what, because I had to pay extra, I didn’t have any money left for the bus back home, so I had to walk 3,5 km. I think it’s not okay and the service could be better.

Tesco order - Here we go again, I ordered a Turkey & Ham in early December for Christmas from Tesco in Dublin to be delivered on 23/12 and I got an email on 23/12 to say the ham won't be delivered and is not available!!!!! I rang up to complain and try and sort out but I was just quoted the T&C's from a rude representative, I asked to speak to a manager but surprise surprise none was available!!! This has got to be the worst service I have ever experienced

Hi,

I attended your Artane Castle, Dublin store yesterday. At 4pm I was beside two staff members and want to raise a complaint about one.

Roisín who I believe to have been in charge of the opening and closing of different tills, was horrible. I have never witnesed anyone be so humiliated in how she spoke to a man called Patrick.

My understanding is that Patrick closed his til at 4pm and Roisín said he shouldn't have done that until she took him off the till. I want to be clear it was 4pm. Regardless of what happened and who was right or wrong, Roisín had no excuse to speak to Patrick in the way she did. She should not be on the shop floor of she cannot communicate professionally and respectfully to everyone. And she shouldn't hold any level of responsibility if she cannot manage her frustrations.

Patrick stood and listened and tried to explain. Eventually after a couple of minutes of being shouted at, he was frustrated and trying to offer an explanation. In doing so he was then accused of shouting (to be clear, Roisín was speaking much louder than him). He then tried to walk.away - something I think Roisín should have done - and she roared at him "don't you walk away from me Patrick". At this point i walked over and explained I had witnessed the whole thing and it was her that was in the wrong. She proceeded to try tell me there was issues previously and I said i had no interest. There is still no excuse to speak to someone how she had. I also said that if I had been spoken to how she spoke to Patrick, I'd have responded in the same way.

Patrick seemed grateful to have been shown support. Roisín rang a manager and immediately tried to get her version of events across to him. There was now four staff members engaging in what can onky be described as schoolyard dramatics. I stepped out of the line to ensure he had a balanced view of what had happened. When I offered him the same explanation, he was dismissive and said i just follow the customer service email to complain. He was not interested.

Additionally another young woman, short and stout with blonde hair, came to me in the queue in a hysterical state to tell me "i have no idea what goes on". I, again, told her I wasn't interested.

What I saw unfold can only be described as a witch hunt. Nobody gave that man a minute to explain himself and were clearly basing their justification on something that happened prior. I also hold a view that they felt so comfortable speaking to Patrick in the way she did because he is a man of colour and didn't speak the greatest English. He couldn't get a word in and if someone had been able to articulate themselves better, Roisín wouldn't have been so confident - when she was faced with me she turned visibly red as she realised I had witnessed it all.

Roisín is a liability to Tesco. I am willing to take this complaint further if I do not get an explanation and assurances that Patrick has not been reprimanded for what unfolded yesterday. It is Roisín who should be removed from her role and hold her head in shame for humiliating someone in that way. The manager should equally be provided strong feedback about how he runs his store and being so dismissive of a customers concerns. The other lady shouldn't be working there either if she can't manage her reactions.

All in all, that place is chaotic and unprofessional and you will have a case for race discrimination on your hands if it's not sorted.

Sincerely,
Louise