TeslaRents Reviews 

Things were already bad enough with this company having stolen $58 from me and overcharged me $100 arbitrarily as part of a service.

Now they have have stolen over $1000 from my account. With zero permission 3 months after the partial return of my deposit (because there was no damage of course) they are made aware that I have sought return of my missing money as I made a complaint to my bank of fraud/theft against this merchant.

Instead of admitting their guilt they instead write a defamatory post (see last review) attempting to make out that I have been a poor customer whom they had to help.

My insurance which was taken out in UK before even setting foot in the USA and provided to them as requested. During my inbound flight to the USA they then offer me an early collection as their representative is at BOS airport. On arrival they then questioned the insurance documentation late at night (they had had plenty of time to check) it leaving me stranded with my children having had ages to review it and offering me and early pick up.

They then tried to extort me by saying that my insurance was insufficient (turned out of course not to be correct) and that I MUST take their insurance or not be able to hire a car. ie they were trying to take money for something that I already had, they knew I had and was more than sufficient. It was simply a scam to raise money from the unsuspecting.

As an experienced traveller I of course refused to take out theirs and asked for my deposit and advance payment back. Suddenly once they checked the documents again (the same documents not a new or updated policy mind you) they realised their mistake and as opposed to apologising for the inconvenience they lie in the post below about me not having the correct insurance.

I have made the original insurance purchase and timeline available to the police and the bank as part of their investigations and advise customers to remain well clear of this company which uses fraud as a tactic to battle their shortcomings rather than just admit fault. petty and immature and ultimately will result in them loosing more in lawsuits than they stole but this is the nature of how they run their business. Be aware of what you are getting into.

Consistently the best customer service and cars. I've used TeslaRents a few times now and there's simply no turning back – as long as I'm in a city where TeslaRents is in, I'm renting a Model 3 from the fine folks at TeslaRents. I've used their service for a few trips to upstate NY from their New Jersey pickup spot and once in Chicago. Every time, their customer service has been top-notch; they're always looking to make my life easier, not more difficult (which it seems like all the other car rentals try really hard to do) and their cars are great.

I had a fairly positive experience renting a Tesla through them in New York (although the car was poorly maintained with no AC and car not fully charged) but in Chicago I tried to hire a car 2 days in a row and they really dropped the ball. On day 1 I walked up and down a 9 storey garage looking for the car, neither the ‘owner’ Bobby nor Teslarents were responsive, I was eventually told the car was in a different building on the other side of town 1.5 hours after the scheduled pick up time making me miss my appointment. On day 2, the ‘gift voucher’ that was issued to me didn’t work on their website and despite getting a confirmed reservation, I was notified in the middle of the night that the car would be unavailable, making me miss my scheduled appointment a second time. Unreliable, complete waste of time, go to a real car rental company

I have been interested in purchasing an EV for myself and family for a while, but wanted to test one out before I made the plunge. I came across TeslaRents and was pleasantly surprised by the quality of their customer service. No automated chatbots, no phone lines where you need to make 100 selections just to connect to a human. I called, and a their head of customer support answered, I explained my situation and was able to get a personalized recommendation. While on the phone, they walked me through the booking process and was also happy to find there is in fact a discount for bookings of more than a week. the car was clean when I picked it up and fully charged. Can't recommend these guys enough, if you are thinking about buying an EV, I highly recommend you rent one of their cars for a week or so to get a feel for it. Thanks again to the whole TeslaRents team for a great experience.

Dealing with TeslaRents was extremely professional and easy. Perfect service and immediate customer support for anything needed during the rental. Rented for 2 weeks and had an amazing experience.

Consistently excellent customer service and top quality cars. I’ve used teslarents repeatedly this year and won’t ever rent from anyone else again.

Tesla Rents is a much needed EV rental service in Boston. I rented a Tesla Model X for the first time two weeks ago. It was a great driving experience. The pick up and drop off are all done seamlessly online. I look forward to trying out the Model Y as well soon.

I am impressed with the operation. Everyone involved —the team— was readily available, professional, and friendly. Booking the car was easy. The location I picked up the car from was in a lighted and safe location with many shops and restaurants and very convenient to the expressway. The car was immaculate, and the EZ-Pass was on the license plate instead of in the windshield which is much better for visibility. The charging stations are readily available. There is even an instructional video if you’ve never driven a Tesla or if you have, but forgot a couple of things. I strongly recommend this rental company. If you prefer renting higher end vehicles why not do it while reducing the amount of carbon in the environment and enjoying the sporty luxury of the Tesla.

great Tesla rental! Absolutely amazing car conditions and faire fees. Would come again.

TeslaRents has been fantastic - Bryan and his crew made sure that if there were any questions they were answered promptly - and as first time Tesla users it was good to know that you could reach out if there were any queries

Renting a Tesla gave the opportunity to experience driving for the first time an electrical vehicle.

This particular vehicle has tremendous space to carry different items.

The suspension is very comfortable and it acceleration is amazing.

Tried to rent an EV from one of the big rental companies but none had one available. I am glad they didn't. Teslarent turned out to be great.

Really a great experience overall. The communication was excellent I mean any time of the day & night they were super responsive. Mark was great for me personally. I was skeptical at first renting with this company that I’ve never rented from before but they made everything very smooth and eventually I know I had nothing to worry about! 10/10 service!

Had a great experience with model y thanks you

I was a first time Tesla driver and called TR from my ride to see if someone could walk me through the basics. The gentleman at the lot (I’m embarrassed I can’t remember his name) said he was just about to leave but would stay and help me out. Outstanding customer service, fantastic car - I rented a Model 3 Performance, all in all a terrific experience.

Had a great first experience with TeslaRents, with a two-week rental of a Model Y for our vacation. The specialist was easily accessible via text when needed, and the whole process was smooth (though a Manhattan pickup location would be great). Would definitely rent here again.

Started off rocky. But a simple call cleared all of my concerns. Great vehicles and overall. Wonderful management of vehicles and fast processing.

First time renting a Tesla and I have to say it was a great experience! Their customer service is phenomenal and very accommodating to my needs. 10/10 would recommend them to anybody. :)