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testcard.com Reviews 

16
•
TrustScore 2 uit 5

1,8

Fabrikant van medische technologie
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Bedrijfsgegevens

  1. Fabrikant van medische technologie

Geschreven door het bedrijf

It’s our mission to make at-home health testing more accessible across the world. We currently offer a UTI test which can be purchased via our website and apps and will be delivered safely and securely in days.

Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

16 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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1,8

Alle reviews

(16)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Tried app

Tried app, not compatible even after trying suggested fixes. What a waste.

11 juni 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

I’m really sorry to hear that your phone isn’t compatible with our app yet.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, we won't be able to process that.

I can keep you notified when our app updates with your device, if you would like this, please contact support@testcard.com and I will add your email to our database.

Please let me know if you have any questions regarding this.

Take care,
Team TestCard

Beoordeeld met 1 van de 5 sterren

App isn't compatible with many devices

App isn't compatible with many devices. I didnt realise using the app was the only way to read the test- they won't even tell you how to do it manually which should be possible given it's simple colour comparison that the app is doing.
Total waste of money on a test I can't even use because they gatekeep the results

27 mei 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Beoordeeld met 1 van de 5 sterren

Absolutely does not work

Absolutely does not work. The phone camera does not work that up close so both tests didn’t work it wasn’t able to read it. Pretty much a scam.

20 mei 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Beoordeeld met 1 van de 5 sterren

waste of money. dont buy

not even worth 1 star waste of money would not accept my phone number or 2 others i tried attempted to do manually no way it will line up complete waste of money !!!

8 mei 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Beoordeeld met 2 van de 5 sterren

Much too complicated.

Much too complicated.
Needs to be friendly user

2 april 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Beoordeeld met 1 van de 5 sterren

Terrible app

Terrible app. Only supported by pixel phones more than 3 years old. New phones not supported. Stay away if you have a new phone. Feels like a scam to be honest

16 februari 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

 Many thanks,
Team TestCard

Beoordeeld met 1 van de 5 sterren

overly complicated nonsense and did not…

overly complicated nonsense and did not work - straight in bin.

7 januari 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

Beoordeeld met 1 van de 5 sterren

If I could rate 0 I would

If I could rate 0 I would. Spent £12.99 on 2 tests and neither of them worked. I drove a 24 mile round trip to get these on New Years Day - I deserve to be refunded

1 januari 2026
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

Beoordeeld met 1 van de 5 sterren

Needs a special mobile phone

I opened the packet to get instructions, only to find there are none. On the back of the packet it says download their app, but when I tried I got a message saying my phone is not supported. Tried with my boyfriend's phone which is a different model - same result. Both our phones are Samsung and fairly modern. Now cannot use this and cannot return it.

12 oktober 2025
Review zonder uitnodiging
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Antwoord van testcard.com

I am sorry to hear that you are unable to use our app, here is our full compatibility list: https://www.testcard.com/supported-devices If you have access to any of these devices, you'll still be able to take the test. There are step-by-step instructions within.

If you need any further support please reach out to us: support@testcard.com

Beoordeeld met 1 van de 5 sterren

Testcard for uti purchased

Testcard for uti purchased. My phone is a Samsung galaxy s21. Tried to get the app but said my phone was incompatible, although their website said it was.
Waste of money

15 augustus 2025
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,
Thank you for submitting a Supported Devices Enquiry.
I can confirm that we are currently fully compatible with the Samsung Galaxy S21. You should be able to download the app and take your test as instructed.
You can find the app using the link for your device below:
Android - https://play.google.com/store/apps/details?id=com.testcard.android.selftest.prod
If you are based in the UK, but have your Apple App Store or Google Play Store set to a non-UK country, you will have to revert to a UK App/Google Play Store before you will be able to download and use the TestCard App. If you need any assistance with this please let me know.
You can find a full list of our compatible devices here: https://www.testcard.com/supported-devices
If you are still having any issues downloading the app, or difficulties with taking the test, please let me know and I'll be happy to help.
Take care,
Team TestCard

Beoordeeld met 1 van de 5 sterren

Rubbish

Rubbish. Impossible to scan test strip. Strip won't line up in test window so continually times out! Don't waste your money on this test kit.

3 augustus 2025
Review zonder uitnodiging
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Antwoord van testcard.com

Hello,

We're really sorry to hear your having trouble with our app. We'd like to make this right - if you could please reach out to us on support@testcard.com.

Take care,
Sam, Team TestCard

Beoordeeld met 1 van de 5 sterren

Waste of money

Waste of money, both attempts failed and times out

7 juli 2025
Review zonder uitnodiging
Logo testcard.com

Antwoord van testcard.com

We're really sorry to hear you're having trouble with the app. We'd like to make this right - if you could reach out to us on support@testcard.com, we will do our best to resolve this for you. Team TestCard.

Beoordeeld met 1 van de 5 sterren

Absolute joke

Absolute joke. Ordered a test kit online off superdrug only to find they provide an app you HAVE to use which only works on certain phones.

Yeah, read the terms and conditions yada yada yada... why would I think that was ever going to be a thing.

26 april 2025
Review zonder uitnodiging
Logo testcard.com

Antwoord van testcard.com

Hello,

I'm sorry to hear that.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, I won't be able to process that here.

If you let us know what device it is that you use, we can keep you notified when our app updates with your device. If you would like this, please respond to support@testcard.com.

Take care,
Sam, Team TestCard

Beoordeeld met 1 van de 5 sterren

Product to be binned sadly

I have tried my phone, my son's phone, my daughter's phone and my tablet and sadly all this product is now fit for is my bin. The product should have a list of phone's compatible on the packaging surely?!

8 augustus 2024
Review zonder uitnodiging
Logo testcard.com

Antwoord van testcard.com

Hello,

We are really sorry to hear that our product did not work with the devices you tried, you can see a full list of compatible devices here: https://www.testcard.com/supported-devices or via the QR code on the back of the packaging.

If you have any other queries please do reach out to us at support@testcard.com

Beoordeeld met 1 van de 5 sterren

No job security

Typical start up company who doesn't have a clue what direction they are going in. Very good at making people redundant, if you want job security this is not the company for you.

26 september 2022
Review zonder uitnodiging

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