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3,3
9 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I wasn’t too happy with the bra it just wasn’t for me but when I contacted customer service they were really helpful and went out there way to make sure I was happy and had constant contact with them while they resolved my problem I can really highly recommend the customer service team
It’s already sitting in the hallway outlet and I barely think about it now. What stood out first was the plug fit, actually tighter than a few cheap adapters I’ve had, so it doesn’t wobble around. The shell is very light which made me doubtful at the start, and the indicator strip is brighter than I expected at night.
I ordered a product and have not received the product. I have been trying for a month to get it resolved. Still not resolved. Customer service is horrible. Stay away rom them
Antwoord van Texassunny
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@texassunny.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
Already tossed one in the beach bag and the lid twist feels tighter than the flimsy drugstore ones I had before. Colours are cute in person. A couple had light surface marks from packing, but they close properly and don’t feel cheap in the hand.
i’m not even sure if it’s supposed to feel this snug when you sit down but it’s way better than the supermarket pack i bought last month. first impressions: the elastic waist didn’t roll even after hours and honestly, that was the only thing i looked out for.
It didn’t work for me. I applied it just like the directions said.
Antwoord van Texassunny
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@texassunny.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
The scratch repair cream is totally ineffective and goes not remove the slightest graze, never mind scratches. There is no visible difference between before and after use. I contacted them asking if there had been a problem in their manufacturing process.
UPDATE: Within 2 hours I received a reply offering to replace the scratch cream. I have agreed providing it does as advertised.
Antwoord van Texassunny
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@texassunny.com . Our professional customer service team will look into your case and provide you with assistance within 24 hours. Please give us a chance to address this matter for you; thank you very much.
The company responded most professionally to my first review and agreed to send me a new cleat at no cost to me.
Excellent customer service and response.
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