Texecom Ltd Reviews 119

I had a very productive day learning a new skill. I was impressed by how Luke simplified advanced technical knowledge, making it much easier to understand. I would thoroughly recommend this course. Thanks.

It has been an amazing experience. I have learned a lot from this training. Luke has been great, he is a great teacher and I would highly recommend anyone to take part in this Experience.

Luke was excellent, very patient and with an exceptional knowledge of the product.
Can highly recommend this training.

Luke Cunningham was an excellent trainer. A really good experience. I appreciated his support and I don't find things easy sometimes but this course was well delivered. Thank you.

Excellent level 1 training hosted by Bob Penny, very knowledgeable and full of brilliant stories. It really did fill me with confidence for working with your products. Pete @Tsw electrical

Really excellent training for installers. Luke is a very knowledgeable and interesting presenter. Great course very well explained thank you, first class!

Great training session hosted by Luke Cunningham.

Bob Penny is a great instructor and delivers a thorough lesson. I am going back for Level 2 and 3 training as it was so good initially.

Best bit of experience

Luke and bob really help with training for this product but its pretty straightforward in any case. Top company uk based

Excellent Training and I had a great experience with the Texecom training program. The session was very interactive and covered real-world scenarios, which made it easy to understand system configuration and troubleshooting. The trainer was knowledgeable and supportive throughout.

We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the installation side of things its a quality product and easy to install. On the odd occasion when we have had an issue, a call to the tech team has always sorted it out.

Luke was a good teacher, I have gone from knowing virtually nothing about Texecom to having a good bit of knowledge & understanding.

Every time I had a problem been resolved with no issues. Kris Smith you are a star ⭐️.

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations they don't bother to answer calls when components of the installations have failed. Alot of money spent that worked fine for a couple of years then started having issues that never got resolved, despite paying the installer an annual maintenance fee. They could do with learning about people and customer service, do not buy there product and do not use Bucks Security to install an alarm.

Texecom has been a cornerstone of our security installations for more than 21 years, and the support we continue to receive from their team is nothing short of outstanding. Their commitment to both product excellence and customer care truly sets them apart in the industry.

A special mention must go to John Gildert, whose after-sales support and service have been consistently exceptional. Whenever assistance is needed, John approaches every situation with professionalism, efficiency and genuine dedication. His willingness to go the extra mile ensures that any query or technical challenge is handled swiftly and thoroughly, giving us complete confidence when specifying and installing Texecom systems.

Equally impressive is the quality of Texecom’s training, delivered by Bob Penny. Bob’s knowledge, enthusiasm and engaging style make every session both informative and enjoyable. His ability to break down complex technical concepts and present them in a practical, real-world context makes a huge difference for installers. Quite simply, Bob is a legend in the training room, and his sessions are invaluable for keeping engineers confident and up to date.

Over the past two decades, Texecom has consistently gone above and beyond in every aspect—product quality, technical support, and professional training. It is rare to find a manufacturer that supports its partners so thoroughly and consistently.

We cannot recommend Texecom, their products, and their people highly enough. Working with a team that genuinely cares about its customers and their success makes all the difference, and Texecom continues to prove why they remain one of the very best in the business.

Really good learnt a lot

Amazing workshop, course was taught very well and questions were answered by the book.

Interactive session which helped me learn the fundamentals of the system. In terms of wireless programming

I recently attended one on my sites with field engineer Steve Gartside due to wireless issues with the system. Steve diagnosed the issue straight away and updated the firmware on the control panel which has now resolved the issues. He was very professional and prompt.