Thame Cars Reviews 

2.927
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely exceptional customer service by Peter. I spent months trying to find the right car. I discussed my needs with Peter, he then found the perfect car for me and my family. In fact, he went ove... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve purchased a number vehicles from Thame Cars and dealt with Peter Hornsey each time, it’s been a genuinely pleasant experience and my latest purchase has been no exception. They are friendly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have bought many cars from Thame Cars and feel that I always get an excellent, honest and reliable service. My current sales rep Peter Hornsey will construct a deal that is competitive with other... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What a positive and hassle-free dealership experience! I’ve never experienced a dealership quite like Thame Cars. Shelim was fantastic from start to finish. I put a deposit down on the H... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer
  2. Autoleasebedrijf
  3. Autoservice
  4. Autoverhuur
  5. Bandenwinkel
  6. Busverhuurbedrijf

Geschreven door het bedrijf

At Thame Cars, we believe car buying and ownership should be Safe, Simple & Easy, and that’s exactly what we deliver to thousands of happy customers every year. We’re an independent business at the heart of the local community, helping people find the right car for their needs and keeping them safe on the road with trusted servicing, MOTs, and repairs. Whether you're buying one of our handpicked nearly-new cars or booking your car in with our award-winning service team, we take pride in making every step straightforward and stress-free. Our cars are carefully selected, fully prepared, and ready to drive away the same day. And if you already own a car, we’ll help you keep it running smoothly with flexible options like free Collection & Delivery within a 15 mile radius and friendly advice you can rely on. But don’t just take our word for it. We’re proud to be rated highly by our customers, many of whom come back to us again and again. At Thame Cars, you’re more than just another sale or service booking. You’re part of the Thame Cars family. And we’ll do everything we can to keep you moving with confidence.

Thame Cars

Geschreven door het bedrijf

We make car ownership Safe, Simple, Convenient & Happy.
We are aware that people’s experiences of garage's have not been good, and people feel ripped off, feel buyers remorse, or find it difficult to understand technical jargon. We don’t want it to be like this. We believe that everyone deserves a garage that gives clear information, and helps them make the right decision. Everyone should receive care and goodwill from the people they turn to for help and service. It’s our mission to challenge the all of those, being extraordinary ourselves. We believe that it’s our purpose to be better today than yesterday or last year. To be constantly striving to be better going forward.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,9

Alle reviews

(2.927)

138 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent all round experience

No hard sell and very easy buying process with Shelim.
Great customer service, as always, whether you buy, service or MOT your car at Thame Cars.
Highly recommended and thank you Shelim!

20 november 2025
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Antwoord van Thame Cars

Thank you for taking the time to write about your car buying experience, your comments will be fed back to the whole team. Best wishes and Happy Christmas from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

I can't praise this company enough

I can't praise this company enough. Between us, my family has purchased eleven cars from Thame Cars, over the past twenty years, or so. Which speaks for itself.
All the staff are professional, helpful and will go that extra mile.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Thame Cars

Great to see you again Mr Smith, many thanks for your lovely comments. Best wishes and (IF ITS NOT TO EARLY) Happy Christmas from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

the best

always fantastic service - been dealing with Harry in Service for years.

19 november 2025
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Antwoord van Thame Cars

Thank you for your review Mark, I shall pass on your comments to Harry and the team. Best wishes and happy driving.

Beoordeeld met 5 van de 5 sterren

Used for MOT

Used for MOT - Excellent customer service - good communication every step of the way 🤙🏻

10 november 2025
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Antwoord van Thame Cars

Many thanks for your kind words, best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

The service was good the sales talk…

The service was good the sales talk very clear and informative and the car shown help me make up my mind the paperwork was simple and all questions answered i would strongly recommend this company

13 november 2025
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Antwoord van Thame Cars

Many thanks for taking the time to review your experience and I'm delighted to read you trusted Thame Cars with the purchase of your new car. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

Wanted a family car that both my wife…

Wanted a family car that both my wife and myself could share to reduce cost of running two, Peter through the whole transaction and although we are still getting used to the new car we are very pleased with it

3 november 2025
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Antwoord van Thame Cars

Thank you for your feedback Mr Johnson its great to read you enjoyed your experience at Thame Cars again. Best wishes and happy driving from us all.

Beoordeeld met 5 van de 5 sterren

I had to get a new car asap

I had to get a new car asap. Shelim couldn’t have been more helpful and understanding of the situation. As I didn’t have a car he tried to get me a courtesy car but that was out. We then arranged for me to be picked up from work the next day and taken to Thame Cars. The Team had my car ready for me to collect within 24 hours of me going to look.
Excellent and friendly service. Everything was talked through so I understood all the options for the finance, servicing etc etc.
Have had a follow up message to check all is ok.
Thank you Thame Cars for getting me back in the road so quickly. Couldn’t have asked for more.

7 november 2025
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Antwoord van Thame Cars

Many thanks for sharing your experience at Thame Cars, I'm glad to read you got back on the road nice and quickly. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

Thame

Thame. Cars. Is. Always. Nice. To. Purchase a. Vehicle. From. And. Servicing. And. Shelium. Is. Always. Very. Helpful. And. Trustworthy. With. The. Information. He. Gives. You.

3 november 2025
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Antwoord van Thame Cars

Many thanks for your continued business Bob it was great to see you again. Best wishes from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

The customer service was excellent

The customer service was excellent, Shelim at Thame cars went above and beyond to ensure that everything went smoothly. Thank you.

7 november 2025
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Antwoord van Thame Cars

Many thanks for your kind review I shall pass on your comments to Shelim and the rest of the team. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

Absolutely Outstanding Service!

Absolutely Outstanding Service!

We recently hired a van from Thame Cars, and I honestly can’t praise them enough. From start to finish, the experience was flawless. The van itself was immaculate, spotless inside and out, clearly well cared for, and a dream to drive.

What really stood out, though, was the service. Vickie went over and above to make everything smooth and stress-free. She was friendly, professional, and genuinely eager to help. While we waited for the paperwork, she even offered us complimentary coffee in their lovely, comfortable waiting room, such a thoughtful touch that made us feel truly valued as customers.

It’s rare to find this level of care and attention to detail these days. We’ll absolutely be using Thame Cars again and recommending them to all. House moving day is normally extremely stressful and we had no stress from our van hire with Thame Cars. I recently hired another car from a national firm and it was delivered faulty and unusable so I will always return here.

First-class service all the way! 👏🚐☕

12 september 2025
Review zonder uitnodiging
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Antwoord van Thame Cars

Thank you so much for your lovely review, I'll pass on your comments to Vickie. I'm also glad to read that your house move went well. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

Great service from Peter

Great service from Peter who never gave us any hard sell so it was a nice relaxing experience, the advice he gave us was all spot on and the pricing of the cars is very reasonable and they only trade top quality cars. Would definitely recommend to anyone looking for a fair deal with very good after sales services.

30 oktober 2025
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Antwoord van Thame Cars

Many thanks for your kind review, best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

No pressured selling,just friendly support.

No pressure, genuine support to buy the right car. Relaxed yet professional environment where we felt we supported with service beyond. We were even picked up to collect our new car, amazing.

1 november 2025
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Antwoord van Thame Cars

Thank you very much for your kind review and sharing your experience. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 5 van de 5 sterren

Top sales customer service thanks!!

Messaged Thame cars before hours about organising a test drive on 2 vehicles. Had a reply by 7.30am and cars were available from 8.15am. Took both cars on a long unaccompanied drive. No pressure. Came back and bought one of them. First class service from the first email right through to collection. Thanks Shelim.

27 oktober 2025
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Antwoord van Thame Cars

Thank you for reviewing your experience when buying your car with us. Best wishes and happy driving from all at Thame Cars.

Beoordeeld met 1 van de 5 sterren

Would not buy from here ever again

Would not buy from here ever again. Bought a 21 plate car back in July 2024. It was fine for a week or so and then the car started to smell like cigarette smoke. It got stronger and stronger, and my only guess is the person who had it for the 3 years before smoked all the time while driving and they had cleaned it to mask the smell. It had permeated the steering wheel and my hands smelled every time i drove it. I phoned up and complained, especially as my daughter who was 7 at the time, is asthmatic. They apologised and took the car in twice to clean it. The last time they did so it came back so full of perfumed scent it made my husband sick. He did a bit of online searching and bought an ozone machine that is supposed to help clear bad smells. We have to run it in the car for about half an hour every few weeks. It gets worse when the sun is on it or it gets warm. I cannot afford to replace the car 'just because it smells'. I have now had the car for 16 months and it continues to smell. When driving any distance i have to wear gloves. Everyone who gets in my car complains of the smell. My husband won't drive it. It is disgusting and i feel really let down. Stuck as i cannot sell on due to the smell. Definitely not fit for purpose as a family car.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Thame Cars

We’re really sorry to read how disappointed you still feel about your car. We completely understand how frustrating it must be that, despite our best efforts to deep clean the vehicle twice, the smell has continued to come back.
It’s never our intention for any customer to leave unhappy, and we do take feedback like this seriously. Although this sounds like a very unusual and isolated case, we appreciate how unpleasant it’s been for you and your family.
If you’d like to talk through any further options, please don’t hesitate to get in touch with me directly. We’re always willing to listen and see what more can be done.
Kind regards,
Nick Allen Managing Director

Beoordeeld met 5 van de 5 sterren

It is a hassle free service as the car…

It is a hassle free service as the car is collected and returned, but any work required is communicated before work is carried out.

7 oktober 2025
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Antwoord van Thame Cars

Many thanks for your kind review of your experience with us. Many thanks for your continued business. Best wishes and happy driving from all the Thame Cars team.

Beoordeeld met 5 van de 5 sterren

Excellent Aftersales

Nick and his teams approach to aftersales is second to none. Having purchased 3 vehicles over the years, I would say the main dealerships could learn a lot from this business. I have always found the team friendly, professional and willing to go the extra mile "excuse the pun", whatever the issue.

29 oktober 2025
Review zonder uitnodiging
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Antwoord van Thame Cars

Many thanks for your kind words and continued business with Thame Cars it is very much appreciated. Best wishes and happy driving from all at Thame Cars.

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