Thameslink Reviews 

Totally unacceptable treatment of passengers today. Major disruption in area, yet for the sake of 10 mins refusing to let off peak travellers get on a near empty train because there was another 10 mins until off peak travel allowed, despite the fact that the off peak train was severely delayed. Informed passengers within about 30 seconds of the train leaving that they would have to queue and pay £50 more to upgrade to get on that train or have a £100 fine if they got on without paying that hefty upgrade cost. When severely delayed train did approach, it thundered through the station without stopping, leaving passengers considerably delayed. Yet if we had been allowed on the peak train we would have got to our destinations and carried on with our commitments with minimal disruption. I gave up in the end after nearly 2 hours on on a freezing cold platform and cancelled all my plans in London. Now face the battle of who is going to refund the £9 paid to park at a station without actually getting anywhere! The situation is a mess, has been for a very long time. All we keep hearing about when ticket prices go up is that it is to fund infrastructure investment. Rubbish, we haven’t seen any such thing as passengers.

I rely on Thameslink to get to and from work (with a 20 minute walk either side).

It is no exaggeration to state that there has not been one full week where my commute has not been disrupted by their cancellations. They continue to hike rail fares, yet there are consistent issues with their service.

The cancellations are rarely communicated more than 15 minutes before the train is expected to arrive, and when trains are delayed by more than 15 minutes they skip intermediate stops.

The most common excuse for delays seems to be staffing issues.

Stuck in a feedback loop trying to get a refund for a train that was cancelled. This is absurd how difficult it is to find any way to get a refund without incurring a fee, which I'm not prepared to pay given that the train was cancelled.

Horrendous. The trains are not reliable. They are also very dirty and smelly. It’s a real disgrace. And not to mention overpriced and overcooked… how can anybody survive this type of daily commute?!

Absolute joke
Almost every there is guaranteed delay or cancellation. Scam

Train from Hill to Tooting cancelled again. I find it quite difficult to bearable that this service is so unreliable as the trains are either cancelled or delayed on a routine basis.

HOW CAN ANYBODY GIVE THIS FAILING INSTITUTION A POSITIVE REVIEW? ARE YOU ALL HIGH?

Reflective of the current state of this world, we are all so afraid of offending each other and scared to state the facts, that we resort to praising staff for DOING THEIR JOB... well done, Johnny, for showing up to work, that you're paid to do, and agreed in contract to doing.... Absolutely nuts. People make it seem like they are some heaven-sent geniuses with special powers. Stop glazing each other, you are so desperate to be liked, Jesus Christ.

I'm sorry, how the fck is that ever worthy of 5 stars? "Oh wow - the staff were so helpful and kind!" Just because they read some numbers off an information board that your dumbass couldn't figure out?

???

Have you considered that when you write an asslicking 5* review, the company thinks it's doing a good job? THE WHOLE POINT IS TO EXPOSE THEM AND SHOW THEM THAT THEY AREN'T DOING A GOOD JOB. IT IS NOT GOOD ENOUGH FROM THAMESLINK. TOO MANY DELAYS, CANCELLATIONS AND ERRORS. Simple weekday and 2 hour delay getting home - happens every week. ALL STAFF are PAID to help you; they earn money every time you complain and they listen. It's their job. Stop glorifying people doing the work they are paid to do.

?????------------------------SOLUTION----------------------????

CHEAPER. TICKETS.
JUST. MAKE. THE. BLOODY. TICKETS. CHEAPER.
PLEASE. Actually fck that - why am I begging like a dog? YOU WILL REDUCE YOUR PRICES OR WE WILL EGG YOUR OFFICE. ITS NOT UP FOR DISCUSSION. REDUCE YOUR TICKET PRICES NOW!!!!!! RIGHT NOW!!!!!!! (I wish I could climb across the screen to whoever is reading this and put them in physical pain to create a sense of urgency, until somebody higher up in the hierarchy will finally listen). (It would only be to send a message. This cannot continue)

Think about the popularity you could gain:
"FIRST UK RAILWAY COMPANY TO DECREASE TICKET PRICES" - it would be a HUGE win for everybody. Thameslink could be the FIRST company to restore relations between staff and customers, resulting in great popularity. It is a no brainier. I really cannot understand why it hasn't been done? ARE YOU REALLY THAT DESPERATE FOR THOSE EXTRA POUNDS? WOULDN'T YOU LIKE TO SEE A CHANGE IN YOUR REVIEWS, RATINGS, CUSTOMER FEEDBACK? True leaders will know these are the things that matter.

A private owned (clown) company like Thameslink will always be protected, they wouldn't lose money by making their prices cheaper, they might actually gain from it! I know that is difficult to comprehend for somebody working for Thameslink (because the first obligatory trait upon applying for a job with them is to lack common sense), but it would mean more customers happily paying the ticket prices, less feral fare-evading vaping youths and overall substantially less negative feedback.

Like with many things in life, expensive = quality. Except for Thameslink. They think it's a game to divert, cancel, disrupt and reschedule trains, which could cost paying customers their life, but Thameslink couldn't care less. Only driven by money the egotistical, greedy bastards. What a shame you make the British rail sector look like a JOKE. Absolute JOKE. Shame on you all, I hope you drown in your guilt and despair.

Clown company running a clown service. Standing on the platform heading into London at Borehamwood @ 12:24 with the 12:31 delayed by 10 minutes and the 12:39 cancelled. It is now 12:49 and the 12:31 has inexplicably disappeared and the 12:46 is showing as expected at 12:54. Staff at station have no idea what is happening to trains either.

Quite frankly if we had a train regulator fit for purpose this freeloading clown company would have had their licence revoked a long time ago and sent packing. This is not running a company: its grift.

Signal failure delays on Bedfordshire to West Hampstead. On a delayed train waiting to go, told train now not in service, told to leave go to another platform & train. After boarding found this train not stopping at West Hampstead as needed.
Told by staff sorry but not alternative, cancellations are many & much delay. Told to go into st pancreas & then double back across London UG, taking a long time. Got of St Albans & got off & managed to get train to OG from West Hampstead, further delays into West Brompton. By this time 1&1/2 hrs late. No time to eat as planned b4 matinee show. So added to stress & frustration. Same terrible service on way home! How can they charge so much for such a poor poor service, should hang heads in shame! How London commuters put up with this, theatre shows, hospitality must suffer. I hope never to use this crap service again. Our show was amazing but travel has put me off visit my countries capital, London.

If I could I would give 0 stars. Extremely unreliable. Never on time,99% of times cancelled. Temperature on board dangerously hot,no air-conditioning. Trains extremely overcrowded, people passing out due to lack of air. Always dirty,no working toilets. Thameslink ia the worst train company in the uk by far. If you can,please avoid it at all cost!

Over the past two years, Thameslink has delayed and cancelled trains again and again. They promoted the idea that they would pay compensation. I have now found out it is at their discretion.From now on, I will use services where I can charge back if the service is not provided, instead of relying on their lottery-style approach.

The most uncomfortable train I have ever been on outside of India

Thames-link train cancelled. Impossible to find it on their website. Very smart of them. Eventually after three weeks refund claim declined. Did contact ombudsman already and waiting.
Tedious. Ref: 20251204-894344

On six separate occasions over the last three months, we have tried to travel to London, and on all six occasions the journey has been delayed cancelled, diverted - no information, apathetic station staff, a driver telling us we’re going to Kings Cross when the onboard information says Horsham. Yesterday was the latest nightmare journey - I arrived at St Pancras Int. for the 20.16 to Peterborough (I was getting off at St. Neots). First off the train was over 30 minutes delayed, then all stops between Hitchin & Peterborough were cancelled, no mention of alternative services. Once onboard we are told it was terminating at Hitchin - no further information just ‘Sorry for any inconvenience’ - aaarrrghhhh!
Every time we try to use the service, it is a mess - they need their licence taking away, the cost is not cheap, and they treat passengers like dirt.

Disgusted company another day cancel at trains between Chatham and Gravesend , didn’t put any replace bus can’t go to work also back from work spend 60£ for Uber didn’t get any refund cuz monthly ticket they supposed get court action and close this scammers

Let’s add more bed things about Thameslink but the government is doing nothing about it! It is absolute a disgrace that every single day there is cancellation, delays and can’t get any worse! Is already all bed

Thameslink has become incredibly frustrating to use. The fares are extremely expensive, yet the service is consistently unreliable. Trains are cancelled or delayed almost every day, and it’s impossible to depend on them for getting to work on time. I’ve had to arrive late or leave early far too often because there simply weren’t any trains running as scheduled.

The constant excuse of “shortage of crew” is becoming unacceptable, especially when there always seem to be plenty of inspectors ready to issue fines. Instead of focusing on policing passengers, the priority should be providing a basic, reliable service that matches the high ticket prices.

For what we pay, we deserve trains that run on time and a service we can actually rely on. Right now, Thameslink is nowhere close to delivering that.

Required to use public transport for a week. This railway service is an absolute disgrace. Everyday I suffered cancellations or delays to and from work. How can it be this bad…? PA system blames lack of train crew but flooded with ticket inspectors.
Expensive travel…..fares should reflect the service provided.

Cedric is an exceptional individual who has helped me twice. I was quite stressed as I arrived at London kings Cross St. Pancras but no Passenger assist. member was notified. (One was there Lewis, but not for me). I had to force his hand to call someone as I had little time to catch my connecting train. He called in and I was so pleased to see Cedric rushing down the escalator. He was brilliant throughout to get me to the lift &concourse and take me over to the LNER team members. His interaction throughout it all was superb and I felt so relieved. Well done.

Absolutely terrible
Always delays and disruption
Like how can you fricken depart late every time.
Absolutely shite service
Worst service ever. You people are fricken lost plots