The AA Accident Assist Reviews 348

Good communication. Staff listened and ensured I had a replacement car. Friendly, capable staff. Well done team.

Amazing service! Car was collected quickly and hire car delivered shortly thereafter. Kept me fully updated with great customer service. Fast, friendly and professional customer service and claims team!

The team at Beam AA helped in a professional and friendly way

I can not praise AA service enough took all stress off of me following my accident and kept me up updated every step of the way they took everything in hand

The service from the AA was a very easy process and made the claim and repair easy for me to go through. However the repair to the vehicle could have been better.

Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible for me, especially as this was my first experience of having to make a claim. The repairs were high quality and ensured the car warranty was observed by using the correct parts. Everyone I spoke to throughout the process was polite, friendly and supportive.

Absolutely shambolic!! Would never use again!

Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so easy, they coordinated the repair company and hire car companies to contact me.

i was upset but you took everything and mad it ok thankyou

Easy, calm and prompt service, arrangements and good communication.

Service second to none

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it to an approved garage. They organised a hire car which was delivered the same day and the whole claim process was dealt with swiftly and efficiently. I felt I was in safe hands and all the staff were friendly and helpful

My claim was dealt with very efficiently

Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as good as it could have been. Would definitely recommend the AA insurance service.

Excellent, quick, efficient service with equivalent courtesy car provided during the repair period.

When someone ran into the back of my car, I contacted the AA Accident Assist. From then on they organised my car repairs and hire car, and everything went very smoothly!

Great service.
Laura S took my accident report claim. She was very polite and helpful.
The reporting process was quick and sensible. Would highly recommend the AA.

Excellent service from reporting the accident, arranging a courtesy car, to receiving my car back fully repaired.

My claim was dealt with promptly and efficiently.