The Bicycle Exchange Reviews 

Really friendly and helpful. Dropped off bike after a muddy ride but that was not a problem. Opted for the gold service because I do a lot of mountain biking and am off to France for 5 days of riding in two weeks. Got a phone call the day of service to ask if I wanted a few additional repairs carried out, which I opted for. Got the bike back when promised and looked like new. I rode it a few times to make sure all was working as expected and can not find anything wrong. Very good service, I would highly recommend The Bicycle Exchange.

Helpful and friendly and offered a fair price for my old bike

Dan gave me all the time I needed when buying a bicycle, answering all my questions clearly and without fuss. No pushy sales pitch at all.
Eddie is a wonderfully talented and inventive engineer who goes the extra mile when making sure the bike setup is right for you.
All round very personable people who give you confidence and provide a first class service.
Tom P

So glad I came across The Bike Exchange. Saw a bike on the website that ticked all the boxes and called to arrange a viewing. The bike was like new so no hesitation in buying. Dan was great too . A very happy customer - many thanks!

The bicycle Echange is a fantastic company, I was dealing with Dan, who helped me trade in my old bike and get a lovey new Carrera Vulcan, of which I am ecstatic about. Great company, great guy, great service. 5 stars.

Great quality bikes and delivered to my door with a great discount. Will always buy bikes from here in the future.
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My wife located this business on the internet. Listings of their bicycles was clear by description and photos. We phoned to ask to see a particular one. Dan, the owner, was helpful in offering us a slot the next day.
His place in Ashington was easy to find. The bike on offer was clean and working fine (except for a brake which squeaked - before he cured it on the spot).

Dan offered us a sensible exchange price for our existing bike and we did a deal. Invoice and warranty followed by email.

Gave good sensible advice which was specific to my circumstance- rather than pushing a specific model. Good range of bikes at good variety of prices and explained the pros and cons to a cycling novice (me).

Really good value bike in excellent condition. Friendly, helpful and efficient

Helpful, informative staff. Explained different features of the bikes clearly, wasnt pushy towards selling expensive bike.

Dan had great communication, a professional helpful service - an easy buying process. I have already recommended this company to friends. Excellent range of all types of bike in stock. Will return when I feel like another bike!

Dan was an absolute pleasure to deal with and couldn’t have been happier. Had the bike ready for test drive and purchase that day! The bike itself was in Perfect condition and working order. Thanks Dan.

Dan was super helpful and communicative even arranged for us to view the bikes on a Sunday! Very pleased with our purchase. Thoroughly recommend

Very friendly and helpful service, highly recommend

Good communication, good price, and accommodating.

Would use again.

Great company - I contacted the bicycle exchange to get a valuation on my bike - Dan quickly quoted a sale and part exchange price and also said I may get more money if I sold the bike privately which was very honest.
Had a look at their stock found a bike that looked perfect for me and Dan arranged a viewing and the sale was completed without any hassle. I would definitely recommend

Fantastic service from the Bike Exchange, bikes in brilliant condition, why buy new?

Excellent service, Dan was accommodating with appointments, the bike I purchased is exactly as described, and I'm very happy with it. I would definitely recommend The Bicycle Exchange to others, and may very well look there again next time I wish to upgrade, looking forward to getting some good use out of my new bike.

Great range of bikes and great service. Dan was very helpful and knowledgeable.

I was struggling with a road bike one size too small for me. I was looking to swap it with something very similar but the next size up. From the excellent photos on the Bicycle Exchange website I spotted something that I thought would be ideal for me size-wise. I messaged Dan to come down and see the bike. It was indeed perfect for me, and he made the exchange a very smooth and satisfying experience. I spotted my old bike in one of his recent promo shots! I adore the new bike and did the London to Brighton ride on it a few weeks later. Thanks Dan. If I can find space for more bikes I'll be back!!!