The Brooklyn Pet Beds Reviews 

2.172
•
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Not as expected, pretty disappointing, Got the largest size and it just lacks fill and does not hold its shape. My blue English staffy lays inside it and the entire bed tilts like it has no weight to... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Beoordeeld met 5 van de 5 sterren

This is our second Brooklyn, I purchased the new version of bed because our old one was a bit smelly and washing it was a pain because it took so long to dry. ANYWAY - new bed arrived only a few day... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(2.172)

313 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Not as expected, disappointed to say the least

Not as expected, pretty disappointing, Got the largest size and it just lacks fill and does not hold its shape. My blue English staffy lays inside it and the entire bed tilts like it has no weight to it. It’s a shame Sash dog beds closed down they were amazingly premium and lasted years.

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivery went great

Delivery went great. I haven’t opened the bed, as we had to put our dog Penny down the same day it turned up. We will be keeping it for the next doggy.

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Such fast delivery

Such fast delivery, beautiful product. Had to take the plastic off mattress. My dog didn't like the crunching sound.

3 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total scam show

Total scam show. The product is poor and it’s not really a free refund. Costs a fortune to send the bed back. They only process refunds once per month. Basically an arbitrage. Their big claim in Canada is that the bed “ships from Toronto” or “ships from Montreal”. Don’t waste your time or money. Just visit a local pet store or franchisee. This outfit sucks. The multiple domains and different web interfaces should have been the clue. #scam

16 september 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Mark,

We’re sorry you’ve been unhappy with your experience.

I’ve looked into this further and can see that your order was placed on 7 September. Our Free Returns promotion applied to orders placed between 18 and 27 September. Unfortunately, your order was placed before the promotion and was therefore subject to our standard returns policy.

We did cover the full cost of shipping your order to you.

We also want to clarify that The Brooklyn is not a scam or an arbitrage operation. Canadian orders are fulfilled through our Canadian warehouse network.

Returned parcels are processed in batches once they have been received and checked by our warehouse. If you have already returned your order, please send us the return tracking number and we will urgently follow this up with the warehouse for you.

We do ask that communication with our customer service team remains respectful. Upon reviewing the correspondence, I noticed a number of aggressive and abusive messages directed towards our team.

Please email through your return tracking number and we’ll get this sorted for you as a priority.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

The round deep sleep bed has completely…

The round deep sleep bed has completely calmed our sometimes-anxious puppy. He absolutely loves it, and we love seeing him all cuddled up, cosy, and sleepy. It’s become his favourite little spot! 🐶❤️

27 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brooklyn Dog Bed

I found this company very prompt with delivery. The quality of the product is excellent. I have an old dog , he snuggles into his bed and won’t get out. He loves his bed. I would buy Brooklyn again.

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

All good

Easy to order, great product quick delivery...all as you'd hope and better!

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and fantastic product

Great service. Quick delivery.
Well made and our dog loves it. This is our second one for our dog - one downstairs and one upstairs. The only bed has hasn’t tried to destroy. Would highly recommend.

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really prompt delivery

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with improved padding on the base

4 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is our second Brooklyn

This is our second Brooklyn, I purchased the new version of bed because our old one was a bit smelly and washing it was a pain because it took so long to dry.
ANYWAY - new bed arrived only a few days after ordering and Nelly hasn't slept on my bed since she loves it and the higher more padded edges are perfect she rests her head on it and snores away (that isn't such a good thing)LOL

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our pup loves his new Nest bed

Our pup loves his new Nest bed! The first bed he hasn’t tried to ‘mate’ or chew. He actually wants to go to bed in it and stays in it all night, he used to climb into our bed half way through the night. This has been the best buy for all of us!

22 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Thin material, broken zipper, terrible customer service

I ordered the Deep Sleep 2XL pet bed in March 2026. Shortly after, it got a hole in it…my dog is not overly destructive and we have two other dog beds that don’t have any holes after a year of using them. The material of the Deep Sleep is very thin. After that, the main zipper to the liner broke. All of this happened within the first 3 months of owning this bed. When I reached out to customer service, they said the most they could offer me is a $6.80 discount on a new liner (yeah…as in, not even a full $7). They only offer free replacements if damage happens within the first 30, apparently. These are not inexpensive beds so I’m incredibly disappointed with both the quality of the product and their customer service.

21 september 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Vanessa,

Thanks for your feedback. We’re sorry to hear you’ve been disappointed with your Deep Sleep Bed.

Just to clarify, if damage is caused by a manufacturing fault or defect, we absolutely do cover this beyond 30 days. The 30-day period you’ve referred to is not a limit on our obligations for faulty products.

In this case, based on the information and photos provided to our team, the hole appeared consistent with external damage rather than a manufacturing defect. For that reason, we weren’t able to provide a free replacement cover.

Our team did offer a discounted replacement cover as a goodwill solution. We appreciate that the discount offered was not what you were hoping for, however our replacement covers are already sold at a significantly reduced margin for existing customers.

We’re sorry we weren’t able to reach the resolution you were hoping for.

Warm regards
The Brooklyn.

Beoordeeld met 1 van de 5 sterren

Quality dropped, do not recomnend

I bought the original Brooklyn calming dog bed and it was soft, felt premuim, and the dog loved it. I needed a bigger bed, so bought one recently, INSTANT regret. It feels rock hard, uneven, doesn't sit right. The shaggy cover has a much cheaper plastic feel. The sides sit like big walls and no amount of massaging or fluffing makes any difference. Dog rarely uses it and prefers to sit on the floor. So, ends up being an expensive piece of trash...in the bin.

24 augustus 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Thanks for sharing your feedback. We're sorry to hear you aren't a fan of our upgraded model.

We are always trying to make our beds better and improve the quality, so am sorry you didn't find that improvement with the bed you received.

We appreciate the time you've taken to share your feedback.

Warm regards
The Brooklyn

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer