The Brooklyn Pet Beds Reviews 

2.173
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Not as expected, pretty disappointing, Got the largest size and it just lacks fill and does not hold its shape. My blue English staffy lays inside it and the entire bed tilts like it has no weight to... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Beoordeeld met 5 van de 5 sterren

This is our second Brooklyn, I purchased the new version of bed because our old one was a bit smelly and washing it was a pain because it took so long to dry. ANYWAY - new bed arrived only a few day... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy order/fast delivery/pink n fluffy/my border collie loves it /she disappears into the memory foam I got X/l with Brooklyns advise best bed ever my 9 year old pampered princess gives it 10/out of... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 82% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(2.173)

314 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Well supported bed!!

Easy online ordering. Bed was delivered in a timely fashion. Found the perfect bed for our Weimaraner to curl up and get comfortable on. Been through a few beds over the years and this one is supportive and constructed well for her needs. She was starting to groan when getting up from soft/flat beds, this bed is firmer and higher, she loves it! Just need to lay her blankies over the top as the material is like a fine mesh, so her nails scrape when she moves - but I prefer to protect the bed by doing this anyway.

27 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love

Love, Love, Love these beds! And so does my dog! I have bought 3 beds plus 3 extra covers. I have washed the original covers and put the replacement covers on. Super easy to do. Who ever designed these beds/covers is a genius!

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Be aware of this company

Be aware of this company. Not an Australian company. Unclear where it is based: China? The bed, Deep Sleep dog beds not fit for purpose. The cushion does not have sufficient filling to support my dog (7.5kg) See conversation with Dylan, "owner" on my review on Product Review where he explains that "nose to toe" orthopaedic support is only for large dogs. The website no longer says this, only "up to" 2x support of other beds (which could be 1 gm more, but which beds?) Warranty only applies to ring of bed. Cushion is not replaceable, so when that goes, or is only half full, as in my case, bed is no longer usable. The cushion of my Aldi bed has more support than the Brooklyn cushion. The CertiPur certification (if it is not a scam) is for foam only, so the cushion is still made of nasties. Labelled polyester, but Dylan says it is cotton, which needs to be "fluffed up".
Don't be fooled by all the +ve reviews and stick to Australian made or reputable companies.

In reply to Brooklyn’s reply. As usual they deny all responsibility. Regardless of the type of bed, it is not fit for purpose. The flimsy cushion provides no support whatsoever which means my dog sleeps on the floor.
If you are a NZ company, please supply your NZ business number.

15 oktober 2025
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Louise,

Thanks for sharing your feedback.

We’re sorry to hear the bed hasn’t been the right fit for your dog.

As discussed with you previously over email and on your earlier review, the bed was reviewed and confirmed to be functioning as designed. We also offered both a discounted upgrade and a goodwill partial refund to help resolve things.

For clarity, we are a New Zealand-owned business, and all Australian orders ship locally from our Melbourne-based warehouse.

In terms of the product itself, this style of bed is designed as a soft, calming bed with a flexible centre that naturally moves and compresses with use, which can feel quite different to firmer, mattress-style beds. We offer both options to suit different dogs and preferences.

We understand this style hasn’t met your expectations, we’re always here to help guide you toward the most suitable option for your pet.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

Good quality beds

The bed is very good quality and my dog loves it. The company was very good to deal with. When the bed arrived the cover had a defect. When I emailed the company about it they immediately sent a replacement cover.
I will definitely be buying all my dog beds from Brooklyn beds

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My dogs hated it!

I have 2 dogs, and both hated Brooklyn bed. Completely useless

24 maart 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hello Chin,

We're so sorry to hear that your dogs haven't taken to our beds.

I see you've had them for about 5 days so far. Sometimes it can just take a bit of time for pets to get used to new beds, especially if they've been used to a different style for some time.

We'd also recommend giving the cover a wash, to help the bed smell like the rest of your home. This can work wonders for more apprehensive dogs.

We hope this helps.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

Had to buy 2!!

One of my dogs loved it so much that she hogs it, so I ordered a second one for my other dog!! Amazing beds!

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super Fast delivery

Super Fast delivery, product is excellent quality, my dog loves his bed and no longer wants to sleep in our bed. Highly recommend 👌

14 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I recently purchased a expensive…

I recently purchased a expensive doughnut dog bed from this company upon opening it revealed a large rip in bed emailed company straight away to date no response
cannot report his company at all very poor customer service

17 maart 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Robin,

We're so sorry to hear you had issues with your bed. This is definitely something we would be happy to fix for you, and is a case we'd most definitely want to hear about.

I just checked our customer service inbox, and cannot see any email chains or queries under your name.

However, please do reach out to us at your earliest convenience via email hello@thebrooklyn.net with the subject: 'ATTN: Dylan' so we can get this resolved for you right away.

Warm regards,
The Brooklyn

Beoordeeld met 4 van de 5 sterren

Great pet bed

Product arrived promptly. Very comfy dog bed, my Spoodle loves it, and when she’s not in it, our cat moves in!

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I purchased the Brooklyn dog bed as I…

I purchased the Brooklyn dog bed as I have an older dog with stiff joints she seems to be happy with it . Sometimes she gets too warm and will just lay on the cool floor as she has long hair ,so if shes not on the bed the cats will enjoy the bed as well 😉 😊

13 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Huge disappointment

Hige disappointment, especially in the poor customer service unable to deal with defective product issues. I wish I read the bad reviews before purchasing. Their refund policy is a joke. I have never heard of something like: You cannot return the item if your dog TOUCHED IT???, which is the intended purpose of purchasing the expensive bed in the first place. Apart from the fluffy texture the bed is not easy to flatten and be made comfortable, another hugely oveestimated quality. When the zipper broke after 1ist wash I was advised to "reset" it. The bed is useless without a cover that zips up so I will have to toss it. Money wasted. Huge disappointment.

1 maart 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Elisabeta,

Thanks for your review and I’m sorry to hear you felt disappointed with your experience.

The zipper on your cover has not broken. Our team is currently in touch with you via email to help guide you through resetting the zipper so the cover can zip normally again.

Regarding returns, our policy is based on hygiene. Because these beds are used by pets, we cannot accept returns once they have been used or slept on, as it would not be fair on another customer to receive a used product.

Warm regards,
The Brooklyn

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